Enterprise Rent-A-Car

It wasn’t the best experience, but not awful. We walked in for a rental because I was having my car serviced and the shop has a deal where they pay half the discounted rate of $ 28.99 for a day rental. Great deal but this location was not prepared for us and even though the auto shop had a confirmed reservation and the owner of the auto shop is who dropped me off… The enterprise staff did not have our reservation. They took care of us but at first we did feel like we offended them because we «didn’t have a reservation.»
Plus the manager in training did not seem to know what the deal or discount was with the auto shop. He was nice and still accommodated us.
It surprised how much more affordable it is to rent outside of the airport area.

Not sure why they have low reviews, I had very good customer service and am currently unable to find anything else with a lower price. Lack of 5 stars simply due to:
1) they could not pick me up last time, however I reserved Friday evening (their busiest time) with very short notice and they were able to the next time. Due to the ½ hour I had to wait, they let me keep the car an extra hour, which ended up being an extra day because that was when they closed.
2) Not their fault but I am not a fan of the fact that as a 23 year old with a very clean driving record I have to pay under 25 fees ($ 15/​day).
UPDATE: I have been renting their cars on the weekends for several weeks now and since they closed at 1pm on Saturdays and closed on Sundays I was able to pay for 1 day and get it from Friday at 1pm until anytime before open on Monday (I even checked with them to make sure and they said this was OK). Last time I did this, however, they closed out the charge for 2 days without checking with me like they usually do, and I had to argue with them and ask to speak with the manager until they finally agreed to refund me 1 day, and now I will not be able to do that anymore even though they still have the same hours. If they had at least checked with me or told me that I could not do this anymore beforehand or even immediately agree to refund me, I would not be so upset.

They could not pick me up at airport some franchise rule still disappointing. Everything else ok.

As many others have said, I’d give zero stars if I could. Possibly one of the worst experiences I’ve ever had with a company, including TWC. They called me 12 hours before my arrival to tell me they won’t have a car for me when I arrive from out of town. Not only that, but they won’t do anything to help me out. They just tell me to go find a car somewhere else, but the reason I even booked the entire trip was because I’d found a place with a rental car under $ 400 for the 3.5 hours I needed it. The manager tried to act like he was doing me a solid by calling me in «advance».
PLEASE — DO NOT RISK YOUR TRAVEL BY BOOKING HERE.

I had a very good first experience with my car rental from this location. Although an extremely busy location, the staff was overall very courteous and professional. Andrew tends to go over and beyond to ensure every customer is happy — even the very irate folks I saw there. Audrey was also another employee that was easy going and I will return here if I need another car in the future.

Ariel is a very rude young lady. Quick to rush customers off phone and not get the full story. I asked if I could have someone wait just 5 minutes for me to arrive to give me a receipt and she refused and proclaimed I got upset when she stated no one could wait. She was not answering my questions and al. ost seemed peeved that I was asking questions about payment and expressed some concerns over a miscommunication for the auto repair that was paying my rental. Rent from elsewhere this place is very rude was even rude upon pick up.

Great job! Gave me a free upgrade. Fast, efficient service. The car worked well. The counter attendance was quick. The fee for returning to the airport was waived, but I ended up returning it to the neighborhood rental site anyway to avoid the extra day charge.

I tried to save some money by booking at an off airport location. Turned up at the rental an hour later than my indicated booking time (flight delay) only to be told that my rental car was given away since I didn’t turn up on time and my only option was to take a higher priced car that cost 5x!!! When I protested, the person said he can’t do anything anyway since it was past closing time anyway! Rudest, nasty surprise I got at a car rental ever! How about a courtesy mesage or call to let me know my rental was being given away?! Or at least an attempt to find a replacement at another nearby Enterprise rental?
Time for a new age, tech driven rental chain to enter the market– I will pay a premium to avoid the nasty humans at companies like Enterprise.

I want to note that 20% discount was applied to my bill when I returned the vehicle. I appreciate the friendly gesture and that staff wanting to do their best.

If I could do no stars I would! I have had trouble here before. Unfortunately it’s the closest to my house… This time I showed up. Told the girl I was waiting for a car and had a reservation! She was helping a guy before me that didn’t have a reservation at this location…“they forgot to transfer it”. I have waited over an hour to get a car. after having a reservation for over a week! Because she gave him a car without a reservation. after she told another guy they need 24hr notice to get a car… Thank you enterprise for ruining my day. Reservations obviously don’t me anything. This location is a joke when it comes to customer service!

We arrived and were on a very tight schedule. They took excellent care of us and brightened our day. highly recommend this store.
Thanks again!

This location used to be great, but the staff there last week – three people, two guys and a girl – was terrible and not the least bit friendly or helpful. When I got there, I followed two employees who had parked a minivan in the parking lot of the rental location next to another minivan; both of the minivans were fleet licensed, and having seen the minivans parked, I know that the employees had the keys to the vehicles.
In any case, despite having a reservation, I was told that there were no cars available in the entire Denver metro area. I pointed out that I would take another car if the size I had rented was not available, but again, I was told that there were no other cars in the entire Denver metro area. I asked how that could be and how the girl knew that and she said she’d already called all the other locations; she told me I could call but she refused to call any herself while I was there. She just told me that she had already done that and that the best option would be for me to drive my own car instead of renting from them. When I asked about the minivans, the girl lied and told me that they were already rented and the location did not have keys to them. When I mentioned that I had seen the two guys in the minivan parking it, I was told that I shouldn’t be offensive; apparently lying to a customer is not offensive but calling them out on a lie is.
Calling customer service on my way home, I was told that there was nothing that corporate could do to get this location or any other to rent a car to me despite the inventory at the locations. I was also asked what was going on in the Denver area that so many people would rent cars – why would I know or care about this?! I wanted them to rent me a car, not ask me to come up with the reasons for their lack of cars or service.
I spent over a half hour on the phone with customer service only to be told that the only car available was a Dodge Ram pickup truck for over $ 60 more than I had reserved an economy car. When I asked the customer service rep how he could think that was a good deal, I was told that I was getting a larger vehicle and should be understanding of the additional cost.
I will never rent from Enterprise again.

Reserved an SUV a month in advance really hoping for a new Jeep Grand Cherokee to test drive for the week. Enterprise can’t promise a specific model and the staff was very polite but clear on that on the repeated times I called, but said they’d be calling all the nearby Enterprise’s to see if anyone had this car available. When we landed they didn’t have the Jeep in stock but Jeff and Kimberly were as gracious as could be about making alternate arrangements.
As I was trying to figure out the Nav on the Ford I was going to drive away with instead, a Jeep pulled in unexpectedly, and Jeff ran out to make sure he got my attention. Kimberly seemed even happier than I was to be able to set us up with the car of our choice. They rushed the turn around and within 15 minutes I was very happily driving away with my week-​long test drive. As the snow was shutting down I-​70 at Vail Pass I was very happy to be driving that Jeep.
Great staff and great service! Thanks!