Francesca’s Collections

I went to the Southlands Mall location in Aurora, Colorado today. We have had many experiences in this store. Never a negative one in fact. I was appalled today when I went in there. My daughter asked if they had a shirt in a small. There were 3 sales associates there. I asked if one could be ordered if they didn’t have the size. One said, «yes, go online.» I asked if the information could be written down. She said no it’s right on there so you can just look it up. I’m like are you kidding me?! She’s said there’s nothing to write down! I said I’ve ordered information off the website where an associate had written it down for me. Yeah, she never did write it down. I couldn’t find it on the website, so I called the Park Meadows store in Lonetree. The associate there said, oh yes! I know the one, and put it on hold for us. She apologized for the other 3 associates not helping us. There were also gross drink cups in back of the register they were just drinking out of. It was so unprofessional. I will never step foot in that store again. I’m also selling my gift card I received on ebay. It’s very sad that the quality of that store and poor customer service has truly left a bad taste in my mouth.

This is my go to place for any gift!
Graduation, teachers gifts, funny quotes on pillows for friends, anything I think my friends or the women in my life would love, I get it here.
My daughters go in here with me and we play, «What goes with this outfit?» it distracts them a ton and allows me time to look at everything, try on the perfume and enjoy the store.
My favorite cashier is ALWAYS in there. She is a lovely girl who used to play soccer, her sister went into the military this past year and she still hangs out with her mother. I really wish I knew her name to give her kudos. She is always smiling, always welcoming and dresses soo classy!
If you are looking for a one of a kind gift, this is the place to find it.

Really cute clothes. Really poor quality. Terrible return policy. Be sure you like the item before you buy it because you only have 14 days to take it back, even if you get it home and discover later that it’s damaged. Definitely a buyer beware situation around there.
If it’s on sale, you can’t return it at all. What an outdated approach to customer service.

I finally found a place where I can find matching jewellery. Lovely accessories.

When I drove past this store in Southlands on my way to a movie I was so excited that I dragged my (not too willing) husband for a shopping experience. I have to say the clothes and accessories are delightful and the prices are reasonable! If not for the following experience I would absolutely come back.
However, the customer service is the WORST that I have ever experienced! I am not a shopper that needs a lot of attention nor do I have high expectations. I do however expect to be greeted while I am inside the store or at the very least acknowledged and asked whether I need assistance, sadly neither occurred. In fact the manager spent the 20 minutes, while I was browsing, disciplining her employee rather loudly, and speaking negatively about several others. I found her behavior so rude and disrespectful towards her staff that I left and will never come back.
I would absolutely recommend this store concept but NOT this location.

I love shopping here. Always different styles and color coded so I can easily find what I want! The staff is really helpful too.

In a word: ADORABLE.
Ran into one of these is Omaha, NE right before they opened in Denver.
They have such great, fun, funky, unique things in this shop! From journals and candles to great coats and dresses, this place rocks. It’s like Anthropoligie style on a budget.