Jared Galleria of Jewelry

I’ve purchased from this location twice. The first time I had a very attentive team of 2 ladies who were destined to find me exactly what I wanted. Price was no option. They new exactly what I wanted and showed me all options. I found a solitaire enhancer that exceeded all expectations. I ended being approved for quite a large credit line and purchased it without hesitation. 5 stars
I went in a few weeks later to purchase a wedding band. Unfortunately my original associates were off that day so I was given an older, much more judgmental woman. I hadn’t done my hair or makeup that day and you could see many of my colorful tattoos. She didn’t ask what I was looking for, what my budget was, she would just sigh every time I wanted to see something. When I wanted to look at designer rings she tried to sway me away. I had to make myself very clear that I wanted to view all of the Vera Wang bands at which time she pulled one out that looked exactly like what I was looking for. I handed it back and told her asked her to put it in my «maybe» pile and she pulled out the price tag and proceeded to tell me that it is rather expensive. When she told me the price I giggled and said that’s fine. Her jaw dropped and she said Oh! I didn’t know what your budget was?! I said «oh? You should of asked.» I purchased the Vera Wang raised diamond band with hidden sapphire.
3 stars because my second experience left me with a judgmental bitch for 2 hours.
Security guards are very polite greeters, and they are sincerely concerned about the store and the surroundings/​parking lot.
Try a cappuccino in house — they are great!
Excellent Disney Pandora selection.

I’ve been here twice… once to take links from a watch and again to look at new rings. I was treated amazing BOTH times. The security at the front is friendly, makes you feel welcome and then the ladies have always offered refreshments while I look around and offered great service. I bought a Movado here and have no complaints either. They’re such a nice, welcoming staff.

Today I went to buy a Pandora charm bracelet for my wife for Christmas. I was helped by a woman named Sierra and I could not be more happy with my experience and the wonderful service that I received. Sierra was the perfect person for me as I tend to be indecisive with picking gifts. She was not in a rush even though there were multiple customers waiting. She even took the time to individually wrapped my Pandora charms so that my wife could open them individually when I gave them to her. She was extremely fun to talk to and very easy-​going which I cannot say about most jewelry specialists that I have encountered. I will definitely be back to buy more charms in the future from Sierra.

Now I know why I hate this location and rather drive to Park Meadows. You have some rude ass workers here!!!

The one star is generous! I was purposed to on a Sunday took my ring to get sized on Wednesday. While we were waiting to drop my ring off I watched this woman in front of me struggle because they had several issues of fixing her ring she had been waiting over 4 weeks! I felt bad but thought to myself that I was sure it was a one time error!!! Unfortunately the very next day excited me went to pick up her new engagement ring and that was when I was told they lost one of the sapphires out of it and they weren’t sure when it would be ready! I don’t think they know how to do jewelry repairs and truly take care of the customer! I did tell the manager I appreciated they did end up resolving the issue that day but I seriously caution all who think this is a good place to go! Just don’t have high expectations! I am still confused at how you lose a stone during sizing!

I took my Tag Heuer watch into this location today as it had stopped. At first the person I was dealing with seemed good and attentive told me the watch would be sent away to be looked at etc. It was only when he came back from talking with the Manager that he said the watch was not under their «ultimate watch plan» or whatever its called and that I would have to pay $ 399.99 to have it sent to their recommended repairer. I asked why would I want to sent it to anyone other than Tag as it is under warranty? The reply was well we can sent it to Tag if you want.
They either have no clue about the warranty which does not fill me with confidence or more likely are just trying to get you to pay more money. I have zero confidence that I will either get the watch back by the time they said or in using them for future purchases.

My now fiancé bought my custom made ring from this Jared and it was made from newly purchased diamonds and my grandmothers diamonds from her wedding ring. I brought it back to the store to get it sized which takes a few days. When they handed it back to me, there was no diamond in it! The guy said, «You didn’t have a diamond in it, right?» uhhhh– what?! After 20 minutes and mangers scrambling to find my band/​diamond, they finally «found» it. The ring looked great… from the outside. B had a small ruby gem placed on the inside of the band with a symbolic meaning — GONE! He also had something engraved on the inside of the band — GONE! After another 30 minutes of waiting for them to scramble to get a new gem placed (which they didnt have) and scramble to get a new engraving, one of the mangers came out and I gave him a long speech of how dissappointed I was in the service and communication of their sales people, they only thing he had to say to me was, «Anything else before you leave?» I just grabbed my stuff and got the heck out of there!
We had all of our information transferred to the store in Park Meadows and haven’t had any issues. Their staff is friendly and helpful and they’ve gone above and beyond for B and I. If you’re thinking of going to Jared for jewelry, take the extra 15 minutes and go to one off County Line!!!

It started as 5 star experience — everyone was really attentive and helpful. We purchased total of three rings, one of them being an online special order. We were promised that the special order ring will be received by the end of December and that we will be able to return the ring that we didn’t like as we needed only two. They pushed us into buying all three because they said that if we waited until the online one arrived the one in the store would be gone. So we did exactly that. However we didn’t receive the online ring at the promised time, we got it almost two and a half weeks later. We tried following up with the online order multiple times however could not get a straight answer on its arrival or polite customer service during any call. Finally they said that they would call when it arrived and never did. When we finally received the ring it wasn’t what we expected so we decided to go back and return both of the rings as neither one of them was what we wanted since the first one was molded incorrectly. When we spoke with the manager of the store he informed us that since its past the 30 day mark we won’t be able to return the first ring contrary to what he told us the night we purchased them. He called his corporate office and again blamed us that we were late and it was past 30 days. Since he was the one who originally told us we could bring them back when the online ring came in, he finally did the return but it took about a half an hour of him telling us that we are wrong and trying to get us to exchange it for something else.
We do understand that they are commission based however we would appreciate an honest and polite customer service rather than pushing us into buying 3 rings (the quality of which is not great) and then blaming us for not liking them and bring them back.
Advice beware of what you buy online from JARED, it doesn’t look at all like on the pictures and know that it’s never about the customer it’s all about the commission.

What a terrible experience. Went in for pandora charms for Christmas. Any «browsing» outside of that was almost frowned upon. Seeing a piece I was interested in I was not allowed to take a picture and they refused to help find online in order to give the idea to my boyfriend. In fact I was told that I couldn’t look online ON THEIR SITE while I was in the store. If they want sales they suck at it. Skip this joint and go where you are treated like the money you are spending. I’ve never left a store feeling so belittled.

I wish I could say happier things about this Jared but at the moment I just cannot they’re always on knowing of the Pandora information they don’t know where things are and they also make it very obvious they need to sell jewelry. It makes it very uncomfortable for a customer to come in and ask the questions they need to question in order to purchase items most people don’t walk into a Jareds just to browse they walk in with the purpose and for me it’s the person who is sellingme the jewelry that makes me feel uncomfortable. I will be returning because this is the place I get Pandora but I might not return back to this location. Please just make the customers feel warm and welcome and wanted without them feeling like they’re just a paycheck. We want to buy jewelry that mean something to us because it’s so expensive.

I went into this store with my boyfriend, excited to look at their engagement rings. I chose Jared because my positive experience with the Jared in Boca Raton, FL. The Jared in Aurora, CO, on the other hand, was a completely different experience. I don’t know if it’s the sales strategy that Jared is now teaching their employees, or if it was these two saleswomen who just didn’t stop pushing, that drove me to walk out. This is something I have never done before in a store.
Their overbearing sales strategy not only turned me off for that day, but I will never go back. I feel they did not honor the customer’s blatant wishes when verbalized, seem to not allow me to speak or think about what I am looking at/​what just was handed at me, or let me explore at the cases (as I had told them why I was walking in, just to look) without handing me rings I wasn’t interested in. «You’re just not getting excited, are you!!!» When I didn’t spot anything within minutes, then leading me to another something (just a setting – tried a few, then «when you buy the» diamond by itself (return it in 30 days if you don’t want it!) which we had no plans on doing without a setting that matched, then the Jared credit card application which they put the form in front of us «to get him prepared» when I said I did not want to buy anything, as I didn’t see anything I liked…
She then asked me for my contact information. I told her I already receive mail and email from Jared because I have a Pandora bracelet and other jewelry so I already shop there. She then asked me to fill out my personal contact information on a paper form on a notepad to remind me… As I was standing up deciding it was time to end this situation and leave, the long blonde haired saleswoman began pushing the pad and pen towards me as I looked down at it, realized how ridiculous this is, and grabbed my coat off my chair, and walked as briskly as possible towards the door, leaving my boyfriend following behind.
They did not allow for thought or listening to what I had to say in numerous scenarios they presented to me in the pitch. It was a whirl-​wind, when all I said up front is, «I’m not here to buy anything, I just want to look. I’ve been to 3 stores today and I want to explore the different styles.»
I didn’t get to, really, explore their styles like I wanted to because of that sales pitch duo going full-​force-​nonstop-​train-​that-​will-​not-​let-​u-​go. Perhaps I would have come back another day to look at more of the rings in the galleria. I will not now because of the sales strategy tornado that hit me. I have been shopping many years of my life for high end items, and have never been pushed like this, even when shopping with a car salesman for my BMW which cost 10x the price of something like this.

What a commission factory. I don’t shop for jewelry much but came here thinking I could get a gift at a reasonable price. I found something similar to what I had in mind at a very reasonable price. The sales associate, Joe, was helpful and very polite and attentive. Too attentive, in fact. He was laying on the imagined charm real thick, calling me «brother» and all that attempted hip lingo. Now he continues to send me handwritten cards, hoping I’ll come back and let him upsell me on coverages for whatever I’m looking for.
If you want to be a regular customer, this place is pretty solid. If you’re like me and just trying to make a one-​time purchase without establishing a strings-​attached relationship, you’re gonna get stalked like the one night stand who thinks you two had something special together and wants you to call back.

Horrible customer service.

LOVE the staff at this Jared location. Definitely ask for Maddie if you go in! She’s patient and helpful, and definitely willing to tell you the truth on how they think something looks. I love honesty in a salesperson!
The selection is pretty typical of all of their stores, which isn’t insanely eclectic but definitely not boring either. I was looking for wedding rings and they got back to me in record time with a price quote for something custom I’m considering.
The only thing I wish they did was have a sale every now and then… but this is against all Jared stores policies apparently (?). Bummer.