LensCrafters

I love LensCrafters for their convenience and flexibility. I have had no issues getting the appointment that I needed and they have been able fit me in on short notice. I used them last year and this year; each time with Dr. Alexander. She’s amazing, explained the process to me, patient with my questions and respectful. I’ve had bad experiences with other places (Rosin Eyecare and Sears) so it was a nice change to feel comfortable and be able to bring up concerns.
I haven’t ordered glasses from them so I can’t really speak about that. But they aren’t annoying about it and didn’t try to pressure me into buying glasses. The contacts that I’ve ordered were delivered promptly and I was given a few days’ worth of lenses while I waited.

The worst service and incompetent optometrist that you will find. First I get an eye exam and they then sell me $ 1,800 worth of glasses only to find out two months later that my problem was cataracts. Never told me that new glasses wouldn’t help. In fact the cataracts were so bad the ophthalmologist couldn’t see through them to measure for my replacement lens. He had to do what they call water immersion to measure for the lens they had surgically implant after they cut out the cataract filled lens.
Then I had the cataract surgery and was refracted again by LensCrafters and they are still trying to get the replacement lens for the two pair of glasses I bought — over 3 weeks later after my surgery. Despite their mistake I actually had to call them since they never follow through. So when I called them they tell me to come in so they could put in the replacement lenses for my glasses and when I get there they tell me that the lab sent the wrong lens. Now they say it’s going to be another week. They say they’ll call you and never do. This is now three months of suffering with bad vision due to their gross incompetence.
Bottom line. Don’t go to this store.

Very helpful staff. I purchased a pair of prescription Ray Ban sunglasses and a regular pair of progressive lens. The sunglasses worked out great but I didn’t like the way the regular glasses fit or looked. Holly and Erica were very helpful in switching out my glasses for another pair. Very hassle free and no surprises. I’ll be going back for a pair of cycling sunglasses. :) in the spring.

The Manager does not value keeping their customers. It was difficult making the appointment as it is because of the distance from home but since my family usually goes there I thought to make it there. A few minutes late…3 minutes… and they can’t adjust to keep customers? I need to reschedule after 3 minutes? Ugh! We always end up waiting anyway to see the eye doctor so it’s not like they’re ever ready to take you when you get there. They just lost a family of customers. This review is my parting gift.

Can someone PLEASE tell me what this continuous film on my eyeglasses is; and why it won’t come off by wiping with my shirt tail, but only with water or the eyeglass wipes… Worst pair of first time prescription glasses ever, and they cost me close to 300 bucks. Should have stayed with my Walmart cheaters.

They are a joke. They upsell but also the staff is not really educated on taking over after the exam.
My prescription Oakleys are a joke even after they admitted they made a mistake and had them redone.
The progressive lenses are still not done well and so they go «oh well. Maybe its these new Oakley lenses.»
They are about money and not true eye professionals.
I m going to a real eye doctor local business for glasses from now on instead of minimum wage Lenscrafter retail clerks.

I scheduled my appointment a week in advance on the website. When I arrived I was checked in and quickly taken care of. The staff was very courteous, professional, and informative. I was seen by Dr. Shah who was extremely professional and I felt as if my eye condition was treated in the best way possible. Even though I have to drive an hour to go there, I feel as if I will be going to LensCrafters for years to come. Good service is hard to come by and for me, the drive is well worth it.
The total wait time for my frames was 45 minutes or there about. Can’t complain one bit.

Two words: Scam Artists.
As everyone else here has said, these guys never explain there are two options for an eye exam, complete and basic.
When I went in they explained my coverage would be for $ 49 plus a $ 10 copay. I asked them what my insurance covered and they said it was the remainder of the $ 108. At no point in time did LensCrafters make it clear there was a basic eye exam option. My basic insurance would have left me with only a $ 10 copay.
I mentioned this to the manager who spoke with one of the associates. I expected the problem would have been solved. Then when I went to pay they demanded full payment. I told them I was never given the option of a basic exam. They said I had been informed it would be a $ 49 charge for the complete exam and had agreed to pay that amount up front.
Yeah the amount was agreed but that was when I thought it was the only option!
I picked up my prescription and paid the bill then left.
LensCrafters: I am an attorney and will seriously consider rounding up reviewers who have been similarly scammed to look into class action options.
At the very least I will never set foot in a LensCrafters for as long as I live. Neither will anyone in my family, and I’m in a family of 8!
I was planning on spending north of $ 500 today at your store. Now because you deceptively and willfully misled me to secure 10% of that amount you won’t see another dime from me.

I called ahead and scheduled an appointment for 7PM on Friday. I showed up about a half an hour early so that I could look through frames and get an idea for what I wanted. When I showed up they said nothing about running late with exams. 7:05 rolled around and I asked the receptionist about how much longer it would be. She told me it would only be a couple minutes.
I took a look at the appointment book and noticed that they had scheduled 4 appointments with two doctors for 7PM. I waited until 7:20 for my 7PM appointment, but they were not even close to being ready.

To be honest a one star is generous. The problem with this location is not the Doctors, it’s the people and the procedures they have in place. I can’t tell you how many times I have had an appointment and sat and waited a ½ hour. The process of which you have to go through to get your exam is brutal but not quite as brutal as getting contacts or glasses. They have no concept of your personal time. Lastly if you get an exam there and you need new contacts or glasses they will not give you your prescription. Which means you are locked in to buying them from Lenscrafters. In one respect I get it but on the other end I don’t. I WAS a customer of Lenscrafters for 9 years. No more. A recent incident was the straw that broke the camel’s back. Went to For Eyes and was in and out of both relatively quick and they were very busy. Lenscrafters Aurora is PAINFULLY BRUTAL.

I went in to get my glasses fixed, as the screw popped out. I give them to the kid to fix them, and he said to give him 3 minutes. No problem. He comes back, and there is a huge deep gauge in the inside of my lense! I told him that was not there before I handed him the glasses, he denied doing it. I talked to the manger, and nothing. So now I filed a complaint against the BBB and wrote the corporate office.
Unreal. They wont replace them, the manger did nothing.

Scheduling an appointment is easy here, I’ve been able to get in sometimes the same day. But when I arrive, I always have to wait a long time to be seen by the doctor, which is really frustrating.
Dr. Miranda is friendly and professional. I never feel pressured, only encouraged, to get additional exams. When I calmly explain that I don’t have vision insurance, she still encourages me to have certain things done, but does not get rude or authoritative.
I keep going to Lenscrafters because of Dr. Miranda, and because of the big selection of frames. However, I always get sucked in by a pair of really overpriced frames. They carry designer frames by Tiffany’s, Chanel, RayBan, and so on. I spent a fortune on new glasses and contacts here.
Glasses are made quickly, sometimes in the same day. I always have to special order my contacts, which is pretty ridiculous considering they are a busy facility and should have everything in stock.
What should be a quick appointment, and fairly quick checkout, can be agonizing. You also have to wait for someone to help you with your frames and final order. Just the thought of the agonizing wait here is pissing me off.

If your looking for an eye exam or glasses keep looking. The staff is very unprofessional. The prices are outrageous. I went for the first time a year and a half ago and had a horrible experience, I gave them another try and had just as horrible experience. The sales people would not leave me alone. My exam was done before my wife’s so when I came out they ask if I need help with frames and I told them I was going to just wait until my wife was with me to decide… ok but they continued to follow me around asking If I liked anything (just annoying). When my wife came out she picked our frames for herself and the sales lady kept asking her if she wanted different ones even after my wife told her she only wanted the ones she picked out. I noticed they did not fill in the part of the prescription that said pupil distance so I asked if they could do it and they instantly became very hostile asking why I would need that info and said they don’t give that info out. I told them I wanted the option to buy sun glasses on line and I needed that measurement. They still refused and then I asked them why it had a place on the prescription and they responded with «like I said we will not give you that information.». I think it is crazy they wont give you that info after paying $ 130 for an eye exam. I understand they want you to buy glasses from them and not on line but its on the prescription sheet and when the customer asks they should produce it. I will never go to this or any Lens Crafters again after the past two visits. I will never recommend them to anyone. As I said before if your looking for glasses or an eye exam keep looking.

1hour

Never thought I’d be reviewing a Lenscrafters but I thought people should be aware.
Husband and I thought we’d try somewhere new for our glasses this year. We get a new pair including prescription sunglasses every single year and we have optical insurance.
BEWARE: During the pre eye exams we were told that we had two choices. 1. We could get our eyes dilated or 2. get some pictures taken so they could see the health of our eyes. I opted for neither. My husband opted for the photo. We were never told that the photo was an extra charge of $ 50 not covered by insurance. Way to sneak in an extra charge with in the first five minutes!
Next came a VERY impersonal eye exam where I was told that my eyes required the «premium» everything when it comes to glasses. Suuure they do.
My doctor brought her report of all the extras and premium requirements I «needed» for my glasses to the sales people up front.
We picked out our frames. Husband and I both needed progressive lenses. We always stay within the $ 150 each for our frames which our insurance pays for so we do not have to pay anything over that.
They total up the price and WITH our optical insurance that will be over $ 1200.00, yes I said $ 1200.00 out of pocket! This didn’t even include the 2 pair of sunglasses!
I was floored. We never pay more than $ 500 max total out of pocket for 2 pair glasses and 2 pair sunglasses! I complained and she said «of course they recommended premium lenses for you so I will downgrade it and re calculate»
This time it came to $ 800 total for just the two pairs of glasses.
We had her calculate our sunglasses in and yep. that’s another $ 800. Our normal 4 pair were going to cost $ 1600 and that was the CHEAP price according to them!
Here is a question… why on earth do we need bifocals for our sun glasses? Are we reading magazines in the car when we’re driving?
No way! We paid the $ 50 for the stupid unnecessary eye photo that my husband had taken, took our prescriptions and left.
We drove right over to For Eyes in Oswego and got 2 pairs of glasses (even the exact same Vouge brand frames that Lenscrafters had) and 2 pairs of sunglasses, with everything we needed, all for a total of $ 350. TOTAL for 4 pairs!
Will never be back to Lenscrafters. They were greedy and they lost us.

One star does not do them justice. I really don’t like giving one star, you really have to work for it to earn one from me. The doctors were excellent, let me start of with. Eye exam was thorough and i was comfortable. Once we got to the hardware stage things went south quick!
They attempted to push the sale of new frames down my throat. I had purchased new frames from this lenscrafters a year and a half ago, and opted for a premium frame– quite costly. The told me the frame was too old and the frame might break. Ok, i understand maybe I’m hard on my glasses. I didn’t like any of the styles on the shelves but i also didn’t want to pay another 600 for the same frames. They wouldn’t even try to put in new lenses. And they lady helping me acted as if she was offended that i didn’t want to get something that i didn’t like, or pay for the same set of glasses. After she copped and attitude, i got up and left.
This is a true example of what happens with big business, how they lose there customers by teaching their sales associates to force a sale. Please find a small business that actually cares about keeping their customer, and will try to help instead of sell.

I’m a person of habit and that includes bad ones. Well, I was in need of contacts *again* and this time, I couldn’t just walk during lunch to get them. Darn me for waiting for the last minute when I had to wear glasses on a sunny day! Being closer to home, I called this location of Lenscrafters at Fox Valley Mall and they had them on hand for me to pick up. The service was friendly and quick and made my trip to the mall (shutter), a better one than I had expected.

I truly think they don’t care about their business!
I went there with my mom to have her glasses adjustment, I expected to have a long wait but the thing is, the people working there weren’t so professional! The girl who helped us was talking so loud to her another coworker about their love life, blah blah blah… so ignoring! They don’t really care what the customer needs! Indeed, just «enjoy» their chatting time (which is not supposed to be), after she fixed my mom glasses she didn’t even clean her glasses but left ALL her finger print on my mom glass! Gosh! They are just so unprofessional! The store looks very good and they really need to remodel it!
It’s better go to the one at Wheaton, store looks 10 times better (and cleaner) than fox valley one and they are much pro than them!

Not thrilled. I went here to get my prescription filled. At my old age I need bifocals. Well the one frame that I could find that I just loved, was unsuitable for bifocals or so they say. Eventually they talked me into another pair that just didn’t scream me it more like whispered. So I took them home and told my husband what happened.
The next day I took back. I told them I just wasn’t happy with the glasses.
It took me 2 hours to get a refund!!!
I thought they had a policy like if your not happy we are not.
But there is a happy ending– I found the frames I loved at another store for $ 100 cheaper, and they could make them into bifocals. But please don’t tell anyone I wear bifocals… it’s so embarrassing.
05/​18/​2007
I had to go back for an ASAP eye exam. My right was throbbin. My appt was at 4:40 pm and I saw the Dr at around 5:50 pm. Yeah you do the math.
However the Dr was really sweet with my daughter. I recommend the Dr she was astounding! Great at what she does and is great patience. Her name was Dr. Michele Albanese. Ask for her.

I used to get my soft contact here, and I liked it for the simplicity and convenience of being able to grab replacement contacts during the same trip for shoes and nylons. I can’t remember the optometrist’s name, but he was great. Cheap! Good selection of frames.