Macy’s

Ladies shoe department is ABSOLUTELY ridiculous. If they don’t have your shoe size on display good luck getting your size. Expect a 20min wait for one shoe size and a girl that barely speaks English.

I will never shop at Macy’s in store or online. I got a scarf from Macy’s for Christmas that I didn’t like and wanted to return. I went to the Macy’s location in Oakbrook, IL and went to the scarf/​glove register to find that no one was at the desk. I went to 5 other registers and none of them had an employee working at the desk. Finally I asked someone in the shoe department if they could help me do a return. After getting the credit I was too annoyed to look around for something to use it on so I went home and looked online later at night. I ordered a top to be picked up in store. I used the gift card from the credit to find that it was not worth the right amount. I went to pick up the order at the store (Fox Valley in Aurora, IL) after receiving an email that it was ready and was there for over an hour because they could not find my order. In the future I will be shopping elsewhere I am extremely disappointed and frustrated by their service.

All I can say is that this store is a mess! Women’s Clothing all over the floor and nobody picking it up … Nobody to ask for any help! They walk right by like they don’t see you. Shoes department — shoes all over the place. I tripped over a pair of boots and their box left in the middle of an aisle. The clearance racks were a mess, and just TRY to find a match to a shoe you’d like to try on. I found a pair of Clark’s that I wanted to try on and finally found someone to check for my size. Although she was noticibly upset that I bothered her, she left to find three pairs of shoes for me. She went into the back and never came out. I walked over to handbags, which was a disaster … Purses all over, brands mixed up, and sales signs lying on their sides! Next stop was the perfume counter. The lady there took me to a spot to try something new. I was spraying it onto the little piece of cardboard when another associate from the Lancome counter came to speak with her and they both walked away leaving me standing! That was enough for me. I walked over to Carson’s where I spent over $ 500 in their nicely kept store with friendly, helpful people. It will be a long time before I walk into this Macy’s again!

I was shopping for my Holiday dress at Macy’s for over an hour, finally found one, went downstairs to purchase some white mugs in the last five minutes of the store’s hours. No one at any cash register downstairs would check me out because either it was their «last customer» or they didn’t want to re open the closed check out station. I headed upstairs on my adventure to buy holiday gear. While the lights were going out in the makeup section, Kathy was able to take the time and let me buy my items, while figuring out how to wrap up the 6 mugs in a cosmetics station.

I would say that ALMOST everything I said in my previous review for this place continues to be true. However, I would like to add something to my review and remove something from my old review. SO, after proclaiming to the world that Macy’s should be ashamed of it’s lack of men’s shoes, I stumbled into a very respectably-​sized men’s shoe section today. Not only was there a good selection of kicks, the prices were actually pretty damn good. Unfortunately, though, I still have two criticisms about the shoe situation: 1) you shouldn’t have a bunch of men’s sneakers stuck in the women’s department – you might give the impression that those are the ONLY men’s shoes you carry, not knowing that there’s a good selection of men’s shoes tucked in a far-​off corner behind the suits; and 2) if the only shoes you’re going to have out on the floor are to display then you can’t just have one person helping customers. With a lunch date rapidly approaching, I didn’t have time to wait for the gentlemen to finish helping the customer he was with (who didn’t seem to know her ass from the shoes she was looking at, and I feel bad that I got annoyed with the poor lady, who has the right to know nothing and depend on the employees to assist and educate her, that’s what THEY are there for – the issue is that there was no ‘they’ it was only a single ‘he’.)
The thing I would like to add is that they carry a really awesome selection of nice suits, and with a wedding coming up and several straight men that depend on me to make sure they’re dressed well, this place has really made a daunting task so much easier. The only criticism I would have about the suits is the same criticism I have had about their men’s clothing in general: they carry nothing smaller that a ‘small’, no pants with waist sizes smaller than 30″, and no suit jackets smaller than 38R. This means that I can’t buy ONE SINGLE DAMN THING for myself in a store full of things I want. Really sucky is what that is. Otherwise, I would still highly recommend this place.

I attend a lot of events and Macy’s is always one of my go-​to stores to try on dresses. They have a great selection of semi-​formal wear. I also love the men’s dept. I tend to prefer the fit of Calvin Klein on the men in my life (athletic cut/​slim fit) and Fox Valley Macy’s has a great selection and very helpful staff. And we can’t forget the shoe dept. –Michael Kors, Coach, Armani, Frye… It’s really too bad the shoe dept is right next to the makeup counters. Many shoe and handbag purchases have been a result of having to wait on my foundation and tube of mascara. ;)
Today, I wanted new shoes to wear for sailing. I was crunched for time! I raced to get there and had only 15 minutes to pick out shoes, try them on, ring them up and get out. I did it in 10! On a Saturday no less! It was busy as always. Collette was very helpful and speedy. I found a pair of Michael Kors shoes that were $ 150. I instantly loved them on my feet. I thought «Why not? It’s my birthday.» I stood at the register with my card in hand, waiting for the total. She announced my total as being $ 70. $ 70 Michael Kors shoes when I was prepared and expecting to pay $ 150!
And did I mention how cute they are?

Usually have great things to say about Macy’s since I l usually have good experiences. The last time though left my husband and I walking out of the store in complete disgust. Here’s what went down…
We were shopping in this location about 2 weeks ago as my husband needed something to wear for my son’s 1^st birthday party. We were looking around for a while and he picked a couple things out and we proceeded to the fitting rooms. Right in front of the fitting rooms was a shirt that was perfect as it basically went with the «theme» of the birthday party. The only size they had that was my husband’s was on the mannequin. A young gentleman was extremely helpful and I’m assuming had left us to go ask a young woman if it was ok to take it off. He proceeded to come over and take it off the mannequin.
Unfortunately the shirt didn’t work but my husband decided to purchase the other two shirts he tried on, plus was thinking about heading back over to Calvin Klein to get another look at what they had. He thanked the young man for helping us and we headed back over to the section. Somehow between us leaving the dressing room and getting back over to the section, this young woman (whom I assumed the man that was helping us, asked her for permission to take the shirt off the mannequin) found out that we didn’t purchase the «mannequin shirt» and happened to be in that department we were headed to, with her back to the aisle; speaking to another man (who didn’t look dressed to be an employee) and complaining about us about the fact that we asked to have a shirt removed off the mannequin and didn’t purchase it. The second she saw us in the section she started to change her «story» to the man.
If you’re going to complain about a customer, how about waiting until they’re not in the store anymore. And if your biggest complaint about your job is taking a shirt off a mannequin, I really want to wish you luck on life, because you’ll come to worse obstacles I’m sure than that. I’m sure people have complained about me before but to catch an employee in the act is disgusting.

The service at this store is atrocious. I called in looking for a particular jacket and they put in on hold for literally 20 minutes while I could hear the sale associates laughing in the background. What a terrible way to treat a customer. Go to Nordstroms for better service and clearance. Don’t bother wasting your money here they don’t appreciate your business.

The Good: Macy’s return policy! I purchased a meat thermometer (Martha Stewart brand, should have known better) almost a year ago and it never worked. It would turn on, but it didn’t stay on and was very lazy about it’s job. I haven’t gotten around to returning it until recently, and didn’t even have the box for it anymore. Luckily, I still had the receipt and brought it in. The cashier needed the bar code, but they didn’t have any in stock, so he looked it up on the computer and barabing baraboom, item successfully returned.
The Bad: Armed with the store credit and gift card, I had about $ 60 to drop so I no longer feel obligated to return to the store. I swear, I spent at least an hour in this 3 story place trying to find something but was coming up short. Why was it so hard to spend money here? I tried on 5 pair of pants without any luck. Their Xmas clearance wasn’t all that great. Eventually, I went back down to the basement level and ended up with 3 new memory foam bath rugs to bring home. They’re super comfy!

This is a great macys very comfortable waiting areas. nice and clean bathrooms. they also have good sales.

I tried to nix unnecessary items for my wedding this past summer. I do my make-​up every day, I have a cosmetic hoard, I worked at Ulta, I said to myself, «I can do this shit myself!»
So I sat down and did my own trial. Then I photographed myself. Holy horror! I am well aware that I have very flawed skin, but I thought that being more thorough this time would help. I got online and looked for air brush foundation, because I’d heard of women using this as wedding make-​up and it appeared flawless. I found one by Dior. So I headed to Macy’s, ready to drop money on some new foundation.
I met with Lejain, a very sweet salesgirl, at the Dior counter. I inquired about the air brush foundation, as well as the Diorshow mascara that I love. Somehow, she talked me into doing my make-​up. She used more than 10 products, but I looked FANTASTIC — I wanted to kiss myself in the mirror! Since I was already buying the air brush foundation and some mascara, she wasn’t extremely pushy in trying to sell me more items. I bought all but 1 or 2 items (I skipped the collagen enhancing clear lip gloss) and ended up spending about $ 600.
Was it worth it? Well, my skin looked amazing on my wedding day, and now I have the nice foundations (I usually use Almay for oily skin) for when I want to do my make-​up for nicer events. It was a lot to spend, more than what I wanted, but I’ve used each of the products several times (I should’ve bought a different brow pencil and saved some money). I don’t know how I lived this long without the shimmer powder and bronzer.

As a Macy’s employee at the Fox Valley location, I can tell you first hand that this store is not a good place to work. JO, who is my manager (that the above comment by Alan C was about) is unhelpful, rude, and unprofessional. The 8 hours of training I had prior to being on the floor was to only SELL CREDIT CARDS! They never taught me how to use the register or do anything! I have had to figure out most things myself, or with the help of other employees that barely know what they’re doing.
The sales goals are completely ridiculous and unreasonable. They want you to force items on customers to raise your «items per transaction» scorecard numbers. Basically, nothing but numbers matters to them. I have recieved a few letters from customers that were impressed with my kindness and helpful attitude. This does not matter. What matters is my numbers at the end of the week. I have been telling myself that this is just a job, but I’m not sure how much longer I will be there for. What they expect out of you is not worth minimum wage (8.25) and I’ve been told they will not give you a raise until after a year, and of course with good numbers on your scorecard.

I am sharing with you my terrible experience I had at this particular Macy’s Store — I hope that everyone who reads this will avoid their bait and switch sales tactics and rude customer service by not shopping at Macy’s.
I walked into the Macy’s Fox Valley store today on December 26^th (day after Christmas) to look for bargains. While in the men’s jeans department, there was a HUGE sign indicating their Levi’s jeans are on sale for $ 3.99. The shelves below the $ 3.99 show multiple pairs of jeans for this price, plus you get an additional 15% off the purchase by using your Macy’s card.
I grabbed two pairs, walked over to the nearest register, and the sales associate scanned it into the register; it rang up as $ 59.99. She indicated that she would not honor the $ 3.99 price. I insisted that we walk together to the jeans area, and I showed her the $ 3.99 sign with the jeans in front of it. She still refused. Rudely, she told said that she could no longer help me. I then asked her to find the store manager so I can show her as well. This is a bait and switch tactic I said, and the price must be honored. She left and came back later with a manager.
A woman by the name of JO came over and said that she would not honor the price either. I asked if she was the store manager, and she said no, but she was the men’s and accessories floor manager. She said that she could give me the jeans for $ 59.99 as the register had displayed. As we were looking at the shelves with all the clothes underneath the $ 3.99 clothes, another sales associate began folding the jeans and moving them to the other side of the shelf where it was not $ 3.99. Jo said that only the shirts were $ 3.99 and not the jeans. I mentioned to her that she’s not following the law if she doesn’t give me the price. In fact, she ENCOURAGED me to contact corporate, and said that when I do and she gave me her name again, that corporate would not believe me and they would back her up 100%. Then she walked away from me, knowing that I was not done talking yet with her.
By now, I am extremely upset. I took a photo of the $ 3.99 sign, asked another sales associate where I can find the store manager — she directed me to go downstairs to Human Resources where I can find their corporate offices and talk to someone there. I took an escalator and walked downstairs to that area, and found that the store manager was not in, but the office manager and her assistant was there and they started listening to my issue about the terrible customer service I received from the men’s and accessories departmenet manager Jo and the bait and switch tactic.
The moment I started talking with the office manager, JO appears in front of me. Apparently she had followed me from the men’s floor down to Human Resources! She cut me off and continued to explain to the office manager the situation. She started to apologize for my experience; I mentioned to her why she was apologizing all of a sudden and pretending to me nice while in front of other co-​workers/​managers, but when I was with her alone she was just rude and obnoxious. Jo said that she takes inventory of all the merchandise and is aware of what is and is not on sale. I mentioned to her yes, she should be aware since she is a manager; but as a customer myself, how am I supposed to know! All I see is a $ 3.99 sign, next to the Levi’s jeans (a bunch of them) in the big and tall section of the men’s department. I expect to pay that price! Jo is extremely quiet, and sits down and just listens to me and the office manager talk.
1) Regardless of the issues discussed, why is your sales associates and floor department manager so extremely rude, and unprofessional?
2) To try and cover up the incorrect $ 3.99 sign you and your sales associates start moving the clothing to another area of the shelf where it is not on sale. I have a picture still with the incorrect sign — this is a bait and switch tactic, which is fraud.
3) Why did your manager encourage me to call corporate and say that she will be backed up 100% — where is your customer service skills? Didn’t Macy’s Corporate teach you anything in training?
4) I don’t even want your jeans now. I could care less. I am a Macy’s American Express BLACK Card holder– spending $ 3,000+ a year in your stores throughout Illinois and America. Why should I care about a pair of jeans at either $ 3.99 or $ 59.99? It’s the principle I’m arguing over — if it’s marked at $ 3.99 with a sign you legally have to honor that price. Don’t give me attitude over this and say that the store’s busy and someone else put those clothes on the shelf and how your associates didn’t get around to putting the jeans in the correct area.
1) Your manager JO, sales associates and others need to be retrained.
2) APOLOGIZE for the rude and terrible customer service.
3) Tell the 3 million other readers here and other pages why this type of behavior should not be tolerated at Macy’s. Customers should be treated with respect dignity.

I remember when my family made a pact to never frequent Macy’s, after it purchased and took over Marshall Field’s. It took nothing short of my best friend’s wedding to change my mind.
It was one week before the wedding, and we needed bridesmaid dresses. Like, all of them. And lucky for us, it was prom season. And prom was on sale! We walked out with a maid of honor and bridesmaid dress within an hour and for less than a hundred dollars. I still can’t believe our luck.
Thanks, Macy’s! You sure saved this Chicago girl’s ass.

I’m a Macy’s fan. This location is one of my favorites. I know for a fact that some of these employees have worked here for many many years and honestly it’s nice to see a familiar face.
The selection of cosmetics (Benefit, Dior, MAC some faves) along with the selection of handbags and shoes is unparalleled. And they have some great sales/​clearance sections that are always worth a look.

While I was NOT thrilled when I learned my beloved Marshall Fields was going to be a distant memory for NYC super department store Macy’s, I have to admit I have adapted to the change well. The Fox Valley Macy’s isn’t the best store within the company BUT when I had a major concern it was addressed with prudence and the utmost professionalism in a more than fair manner (a HUGE thank you to Dilshad Ikramullah). The management team here is very sensitive to their customer’s needs and concerns and are more than happy to listen to any complaint or criticism or compliment you voice. The Macy’s here is also always offering very good sales that combined with coupons or WOW passes are HUGE bargains! My favorite thing is the clearance selection though, especially in the women’s designer area. That is one spot where there is a great variety and something for everyone. It’s nice to be able to buy something really nice and get it at a discount!

BEST SALES! I love Macy’s…it has the perfect balance between purchasing clothes for work, a night out with the girls, or work out clothes! They got amazing sales on brand name clothing and carry Guess Jeans and one of my favorite brands: American Rag. It’s casual with a little trend. I shop in the juniors section when I go to this store.