Marshall Field’s

ok i know this is macys, I was excited when it wasn’t Fields since I am from the east coast. Better service I thought. Ha ! Where do they find these quasi european clerks who act smug– hey sweetheart you’re behind the counter and I am the one buying the $ 300 wallet. They mastered that you can’ t afford it look that makes me pull out my wallet to show them up, every freaking time. I was checking storage in one b/​c CCs seem to stretch out wallets and I got «the price tag should be in there» and a smirk. Weathered old sales hag.

Not sure why this is still a Marshall Field’s but I had to write my review somewhere! I didn’t believe that a name change could make such a difference, but it REALLY did. I never frequented Field’s regularly (6 or so times per year) but everytime I did, it was a pleasant experience. I have been to Macy’s even less, but it’s totally different. The cherry on top for me, was when I was flat-​out told by a sales associate «we work on commission, so I can’t help you, you need to wait for him.» OUCH! I work in customer service, I understand the concept of commission. Maybe I did do something wrong, all I know is, when I needed help, she wasn’t there & someone else was (I hadn’t started my shopping experience yet-​to be fair), so I worked with him, When he left to wait on another customer, I needed help with something so I caught her eye & she came up and snottily said the above. Unacceptable. Customer service is supposed to be top priority, regardless of whether or not you get commission, I wasn’t asking her to do tons of hard work, just find out if they had another size. Hence, I am now a Nordstrom’s convert, & willingly drive 30 – 45 mins to shop there, even though I work 2 mins from Macys.

Compared to the semi-​recent Marshall Fields’ converts (MN/​WI), this one rocks. Fairly big selection, but for ultimate selection and experience, head to the one on State Street.

I shop here for shoes, and only when a totally awesome sales person named Cheryl is working. She’s brilliant and gives you her full attention. The shoe selection is pretty good, and the childrens’ choices are the high-​quality brands that I’m willing to spend a fortune on.
In intimate apparel, there’s a good sales person named Anne. Really nice, and she’s helping me figure out the mysteries of my figure with great unmentionables.
Everyone else is just ok. Big department stores are generally not where it’s at for my money.