Mattress Firm

I went to many furniture and mattress stores in the area and decided to buy my headboard/​footboard/​bed rail from Sleepy’s. The Showroom Manager, Kelsey, was extremely knowledgeable, professional, patient and helpful! She helped me find exactly what I was looking for and made my decision easy. She never pressured me, and after I decided on my purchase, took her time looking for a delivery time that fit my schedule.
As for the delivery, both delivery men were very courteous and professional. They showed me the parts to confirm all looked good, assembled it quickly and took away all garbage. They were absolutely fabulous!
I would absolutely recommend stopping in if you need a bed and/​or mattress.

We went to every mattress place up and down Rt59 and in Oswego. Sleepys is truly the mattress professionals and Matthew took us through a procedure that helped us find the best mattress for our needs. If you want honest, knowledgeable, not pushy and patient service, Matthew is the best choice!

The WORST experience ever!!! KELSEY lied about giving me the sheets to take home when they were suppose to be delivered. She said that she gave them to me. NEVER DID! Don’t buy from this store the girl is a psycho!!!

Where do I begin, I have researched several mattress places and chose this one because everyone seems to love Kelsey… So my wife and I went here and asked for Kelsey best decision I have made in a long time. Not only does she have a wonderful personality, but super knowledgeable, not pushy or trying to up sell just the opposite she helped us find the perfect mattress that will help make mine and my wife’s life a whole lot better as our current mattress is beyond pathetic and can not wait till our delivery date so we can start getting quality sleep. If you are in the market for a mattress you must go visit this location and ask for Kelsey!!! Kudos!!!

So happy we decided to go to Sleepy’s for a new mattress! Kelsey helped us and she was fabulous. So knowledgeable and helpful, she turned an overwhelming decision into a very easy one. We never felt any pressure at all but ended up buying a new mattress that day! Very rare move for us but we knew it was the right decision. Our new bed is SO comfortable. I didn’t realize how not comfortable our old bed was! My back feels amazing (which says a lot because I’m 8 months pregnant)! Thank you Kelsey!

First time customer at Sleepy’s. My wife and I had the pleasure of doing business with Kelsey.
Kelsey was terrific. I have special needs and Kelsey helped with great information and a great options for us. She is very approachable and knows what she’s doing. We very satisfied with the quality of the mattress and the deal. Over all we had very good experience with Sleepy’s.

Sleepy’s Aurora Market Place vs. Tempurpedic Store in Schaumburg.
SLEEPY’S HANDS DOWN!
Who would have thought a mattress purchase was probably more difficult than buying a car. Feeling the stress of picking the right mattress, is it too firm, too soft, will it let me sleep comfortably for the next 10 years, what if I don’t like it, Tempurpedic vs other brands… What to do, which bed to pick…
All those concerns were whisked away when dealing with Kelsey at the Aurora Sleepy’s. I cannot say enough great things about how she has handled our journey in buying a mattress, she has always been pleasant, professional and she truly makes an effort in taking the time to knowing exactly what her customers require for the perfect sleep. My requirements for a great night sleep are quite different from my wife’s and Kelsey has gone above and beyond to find the perfect fit for us.
Sleepy’s Aurora separates themselves from the Tempurpedic store in Schaumburg by two main factors:
1) Knowledge — They know more than the Tempurpedic Stores!
After spending multiple visits in Schaumburg, I found that the staff wasn’t too knowledgeable regarding their own mattresses. My old Celebrity Tempurpedic was discontinued a number of years back and the crew at Schaumburg didn’t know what type of mattress it was, or knew of a comparable mattress to their current lineup. After a few frustrating visits to Tempurpedic, I passed a Sleepy’s one snowy night in February. Met Chris and Kelsey and was pleasantly surprised by the two employee’s knowledge of Tempurpedic. Not only did they know my old mattress, they were attentive to my needs for sleeping (past shoulder surgeries) and suggested a couple mattresses to try.
2.) Service — Ease of mind in our purchase
In my hardheaded mind, I thought I found the perfect mattress (Rhapsody Luxe) for my wife and I, after a quick discussion with my wife we decided to give it a try, assured by the Sleepy’s team that we would be taken care of in the event we did not like our bed. Research their comfort guarantee.
The bed was horrible for our sleeping. Too firm, way too firm. A quick call to Kelsey explaining the issues and she was on top of it. She asked if we could meet her at a time that was convenient to us at Sleepy’s in Oakbrook, as they has have a couple other mattresses in stock for us to try. My wife and I drove to Oakbrook and met Kelsey who took the time… I mean half a day to help pick out the right bed. She was never once pushy on the sales, she allowed us to lay on the mattresses undisturbed and was available nearby when questions arose.
It came down to two choices for us that day in Oakbrook (Rhapsody Breeze vs Grand Bed), we chose the Rhapsody Breeze as I though the softer feeling top would be better for both of us. Wrong again… After giving it an honest try of 60 days or so, it was time to call Kelsey…
Another call to Kelsey and she asked if we would meet that day. We met Kelsey and again was greeted with a smile and friendly service. This time our search was narrowed down to a couple mattresses (Clouds, vs Grand) After a couple hours, we made our decision.
Kelsey was so amazingly helpful throughout this entire process, she has exceeded all of our expectations of a bed purchase and made us feel absolutely assured we would be taken care of. We knew were dealing with the right person and company. She has stuck to her word and the exceptional service commitment each step of the way.
I agree with other reviews, Kelsey is always available. She has met my wife and I on her days off, I have never had an issue reaching Kelsey, she was always available when needed. She has been an absolute delight to deal with, extremely professional and truly cares about her customers and that you are getting the best sleep possible. She will do everything she can to get you in the right bed, if you are not happy. She will make sure you are! She is what customer service is all about.
I highly recommend Sleepy’s Aurora Market Place, ask for Kelsey — you will not be disappointed. This is how bed shopping and customer service should be. We couldn’t be happier.
Kelsey and Sleepy’s — Thank you!

I had the pleasure of doing business with Lenny. I will be the first to admit that it takes me a while to make a decision, especially when it comes to comfort with my back problem. Lenny was patient with me the entire time. He went through the comfort test with me and I tried about 6 beds before I decided to go with the firm plush top mattress.
Lenny also took the time to call his DM to offer me a better deal than what was advertised and succeeded. The deal also came with a free box spring which I was able to give to my girlfriend who is grateful for it as I already have a foundation.
I also purchased one of those expensive pillows based on Lenny’s recommendation. I say this because it has actually helped me become a back sleeper and I am no longer sleeping with 2 pillows to hold my head up. The pillow works really well and it is really comfortable.
There was a bump in the road where the wrong mattress was inadvertently ordered since I had a difficult time choosing between the firm and firm plush top but Lenny put my comfort and satisfaction first and told his DM there was a mix up. Lenny and Sleepys took care of this matter right away and had the firm plush top mattress to me THE NEXT DAY. I paid the difference between the two mattresses, which I already anticipated but it was not a problem for me as it was costs I expected to incur but did not know what the exact deal was. All I knew was the price was lower than what the one on the tag displayed in the show room.
Lenny has exceeded my expectations and made things happen, especially when I was frustrated with the mix up. I would strongly recommend Lenny as he was not only able to find a bed for me that helps but find a solution to my problem.
Thank you Lenny for all of your help.

I bought a king size Mattress, i am completely delighted about the deal. Kelsey is so excellent in terms of service. Kelsey is the best. I am satisfied with the quality of the mattress and the deal. Over all i had very good experience with Sleepy’s.

Kelsey was terrific. Very nice, not pushy, thorough and cool to work with.
She is very approachable and knows what she’s doing.

Today I had the most terrifying experience at a retail store that I have ever had in my life. I purchased a mattress set from Kelsey at Sleepy’s and was initially very pleased with her customer service. She presented a much better deal than was proposed at Back to Bed across the street. We then ran some errands and decided to return the box spring we purchased earlier in the day at Back to Bed, however, Back to Bed decided to match their price and provide a better quality bed with a longer warranty than Sleepy’s. We honestly did not know how competitive the mattress retail market was and decided to go with the better quality bed at Back to Bed.
We then went across the street to cancel our transaction and delivery at Sleepy’s so we could get a full refund. When we told Kelsey about our deal across the street she immediately told us she would match that price for an even better mattress. At this point, we were tired of the bidding mattress war and just wanted a refund. Kelsey told us that they typically don’t do same-​day refunds and that they need to first put in a request. She then called her district manager and put him on the phone with my fiancé and I. He went on and on about how he has been in retail for 25 years and that it is an issue with the banks why they could not refund my money no sooner than 5 days. I told him I work for a bank and understand how banks work, however, I should get a receipt from Sleepy’s stating that they have refunded my money on their end. I told him that I did not appreciate this kind of customer service and felt as if we were being taken advantage of.
Kelsey quickly became irate and started screaming at me telling me that we were rude and wanted us to leave the store. All of this occurred in front of another shopping customer. The other sales person in the store came over and tried to diffuse the situation. All we wanted was a refund and we did not deserve to be yelled at by the manager of the store whom we had given our business to just a few hours prior. The other sales person asked Kelsey to print a receipt with the refund which she eventually did after acting irrationally while still being extremely rude. I, nor anyone I know will ever give this company any business in the future and I suggest you do the same. The level of unprofessionalism was astounding and I hope no one is ever treated like this in their store ever again.
If we don’t receive our full refund we will be contacting the State’s Attorney and BBB.

My husband and I bought a mattress a month or so ago and I was not happy with it we were going to keep it and we were out that way so we stopped in to talk to Kelsey about it and the next day had a new bed and pillow. Best stop we made I love my new bed so glad we exchanged it! I love Kelsey she is the best!!! She was training a new lady named Deb who was also very helpful and nice. Keep up the good work Sleepys u have a winner in Kelsey she is adorable and very very helpful. We will definitely recommend sleepys to our family and friends.

We’ve haven’t purchased a mattress for 12 years and with all the mattress commercials it was a little stressful trying to decide were to go. There was something about the Sleepy’s commercial that prompted me to check it out. The store was very clean and laid out well. Kelsey was the sales person was very patient and knowledgeable to explain all the differences and what’s changed since the last time we bought a mattress. She even went so as to figure out what mattress the Sheraton Hotel chain used because we liked the feel of those. We ended up picking out a Tempur Pedic Cloud mattress and dual cool breeze pillows. Hope to sleep well for a long time. Thanks for making the mattress purchasing experience so pleasant.