Saddle Rock Emergency Room

Don’t go to Saddle Rock ER!!! In total it cost me over $ 1,300 after they’d told me «yes, we take your insurance, there shouldn’t be anything but your copay for charges»!
This is a private facility so they can charge what ever they want. On top of their bill, I got ADDITIONAL bills from each the doctor and ultrasound tech which was about another $ 50.
No room for negotiation when the surprise bills came and the woman I spoke with was incredibly rude when I pleaded my case. Not worth going to a seeminly nice facility inside with seedy billing practices! Next time I’ll go to Parker Adventist Hospital and only have a $ 150 copay and no other charges. And all this $ was only for a torn calf muscle!

I am so disappointed and angry with this place. I have been in healthcare for 15 years, many of those years spent in the ER, so I have knowledge to back up my opinion. I sent my son here this weekend because he was having severe pain and bleeding upon urination. We tried to get him in with a Kaiser doc (because that is our insurance), but unfortunately all 4 places we tried were booked. Upon arrival, he was given a urine test incorrectly (they took once sample instead of splitting the samples into 2 cups for clean and dirty). They never spent any time asking him about his symptoms. They just heard «pain with urination» and assumed he had an std. He was given 4 shots, none of which were documented in his discharge paperwork for his follow up care, and 6 pain pills. He told them he would not be able to get to his doctor until the following week, since this was right before the weekend. They sent him home and just told him to follow up with his doctor. I was very concerned that they didn’t do any further tests for infection or kidney function. I don’t know if they blew him off because we have Kaiser or because they just didn’t take him seriously, but neither is acceptable. After 2 days of the pain not getting any better I sent him to the Kaiser urgent care. They did take him seriously and found out he had a pretty serious infection and gave him the antibiotics that he should have been given 2 days earlier.
This placed dropped the ball and did not uphold their oath to do no harm. This kid was unnecessarily miserable all weekend. Do not go here if you can help it.

The bill was crazy outrageous! I went in with gastroenteritis and all they did was give me IV fluid, check labs (which were normal) and provide me two meds (one oral one via IV). I was in and out within an hour. The bill was over $ 6,000. I was severely dehydrated and needed the fluids, which is why I didn’t go to urgent care because they don’t provide that service. But it’s no wonder people cannot afford healthcare in this country when you’re in and out of an ER within an hour, have minimal care and then receive a $ 6,000 bill for your troubles. Will never, ever go back to this place, and I recommend others stay away. Furthermore, the billing department will not tell me an itemized listing of my charges or provide it via mail. Very disappointed and feeling had.

Outrageous pricing! This is NOT an urgent care facility; it is an emergency room. As such, they will charge you a MINIMUM of $ 484, just for walking in the door. I had a cut on my finger — and all they did was wash the wound, tell me «you don’t need stitches,» and put a Band-​Aid on my finger. The billing department informed me that that is the minimum price for a visit to their facility.
To top it off, the doctors aren’t employees of the affiliate hospital, so I ALSO owe over $ 100 (AFTER my insurance paid their portion) to the employer of the doctor who administered my Band-​Aid.
If you can afford a $ 500+ Band-​Aid, then this is the place for you.

Billed over $ 2200 for a bladder infection – just urine sample and RX. In and out in 30 – 40 minutes. Less than five minutes with doctor or nurse. Paid doctor and all lab fees separately. No blood, no IV, no trauma. We have at least five other ER’s within 10 minutes. I will not be back. Usurious fees!!!

The doctors and staff at Saddle Rock ER provided excellent care for me. They made me feel at ease and provided the necessary tests for me while trying to be reasonable and not make me spend tons of money. They were all caring and empathetic. My paramedic and nurse were especially kind. That’s important when dealing with medical issues. The doctor seemed knowledgeable and like he was listening to my complaints. I would definitely recommend them.

Had the pleasure, yes, pleasure, of visiting this brand new emergency center on Christmas day. Very pleasant experience! I was in and out within a half hour! I needed to get some meds for my bronchitis because I just couldn’t take it anymore, and couldn’t be happier with my very last minute visit here. Open ²⁴⁄₇ even on holidays. I highly recommend this place. Staff were all pleasant! Very grateful for all the staff who were there Christmas day!