Secretary Of State Driver Services Facility

I went on a Saturday morning to renew both IDs, change the address, and have «veteran» put on them. From the time I walked in to the time I left was about 30min. That’s the fastest and easiest time at a «dmv». That’s as good as it’s ever gotten for me in all my years.

Very Polite and respectful employees. I am very pleased with my experience!

I’ve showed up twice to this office with what I thought were out-​of-​state paperwork nightmares. Both times, I left with problems solved and license plates in hand. Helpful people who think work here. Thank you, thank you, thank you!

I cannot believe more people have not written reviews because the service was just not good. The young lady I dealt with (I will state her name) was very rude (on two seperate occasions) when I tried to take care of things. One my first visit this week, my barber was there and knew the woman helping me. He told her who I was and I think the treatment changed slightly for the better. But when I arrived again on Saturday and in clothing that did not identify me in my professional capacity, she was even more rude than when I first encountered her. This person was dismissive, rude, and short with me. She did not offer to provide additional information an the information she provided was inaccurate. I honestly believe Secretary of State White would not want the public treated in such a rude way but just as the state has let us down, I don’t believe there will ever be accountability for poor customer service at these facilities. I will never go back here again but I will do my best to let the facility manger know how poorly I was treated by this person.

I had to go back to change my drivers license and thought I was prepared. I didn’t get there quite as early on 6÷27÷15, a Saturday, but my experience confirms that this location has some great workers. When I was told I needed a piece of mail showing my new address, I had to say that I didn’t have it. Not to worry the nice lady at the information desk said, you can pull up your bank statement on your phone. Well, I typed in the wrong password and got frazzled. She then said, «We will be here until noon and maybe you could come back.» I went over to the vehicle sticker line since I needed to get that taken care of and tried again to input the password, this time successfully. After I got the sticker and changed the registration address for my other car, I went back over to the nice lady showed her the phone with my statement that thankfully showed the new address, and I was back in business. This worker alone made my day since she tried to work with me when maybe I should have clarified beforehand that I was required to bring a piece of mail (which I didn’t really have since I just moved). Anyway, I think these folks are on target!

Decent DMV. No one enjoys going to the DMV.
My last visit, I thought I had to change my name on the title & registration (after getting married and changing my name). My husband drove me to the DMV, then after waiting we discovered we didn’t have the title. She told me it was absolutely necessary to change the registration name and address. The lady advised us we had to have the title and would have to drive home to get it. So we did. We don’t have the title because I’m still paying it off. I drove back and she told me «oh you don’t need the title, you don’t need to change your name on the registration, you can just pay it». Aside from having to drive home and back for no reason, she was relatively helpful.
It could definitely use an update/​renovation. Or at least better signage. But, since it’s owned by the state, I’m sure it’s last in Illinois’ sad, sad, budget.

Rude unpleasant staff, a throwback to the days I remember of unprofessional state employees who appear miserable in their jobs.

Wow, I can’t believe no one has reviewed this place yet; I kind of always considered a hidden gem, and maybe I’m not that far from the truth! No one really wants to go the DMV, and I’ve never met anyone who has enjoyed it, but if/​when you have to go, I would definitely recommend going out of your way and coming here. Unlike most of the crazy people who start to line up before the place even opens, I’ve always gone sometime between 11:00 and 1:00 and I’ve never had to wait a ridiculous amount of time – as you will at the DMV in Naperville. The parking situation isn’t the best, and it’s not very clean, but who cares. Also, despite the reputation of DMV personnel, no one I’ve ever dealt with has ever been rude, and several times I’ve even had the luck of getting someone who’s even friendly.