Shadow Ridge at Southlands

THIS APT IS THE WORST!!! The staff at the front desk are incompetent, the tenants are noisy and dirty (dog poop is everywhere), and the lease is a scam. I lived there only a few months, and encountered so many horrible experiences. My car was towed because there is a lot of theft in that area. Someone stole my registration tags off my car the first week I moved in. The apt contracts with a tow company in Denver, so they get a big pay off for towing cars at the apt. Cost me $ 400 for the tow & $ 80 in cab fare because of the theft in that neighborhood. I know 4 others this happened to at Shadow Ridge. DO NOT LIVE AT SOUTHLANDS!!! I have several other horror stories about this apt, but instead of reading a super long post, just start your apt search for another place.

My fiancé and I heard the apartments were really nice so we thought we’d check them out. She first went to look by herself in the morning and a young man from the leasing office met to show her a unit. My fiancé never swears or speaks ill of others. She referred to him as an, «arrogant son of a b***h prick». She liked the units and thought it was still worth me seeing. I went by last night at 545pm… I guess the office closes at 6pm. A young woman came out and first words out of her mouth, in a very rude tone was, «I’m trying to get out of here in ten minutes, what do you want»? I explained I was interested in looking at a unit. In her continued rude tone, said, «I don’t show units after 5pm for safety reasons». Totally made sense to me, but her rudeness was uncalled for. While she was handing me brochures in her attempt to shoo me away, a soldier walked in dressed in fatigues. With the same rude tone she asked him what he wanted (I’m guessing she was late for happy hour). He replied, in a very professional tone, that he needed to see the manager. She replied to this man, who honorably serves his country, in a very rude tone, «you’ll just have to wait». By this time I was DONE. I knew that no matter how nice these apartments were, there was no way I would live someplace where I’d have to deal with people like that who manage the complex. Also I left two phone messages prior to my visit… never a return call.

I have lived here since September 2014 and have experienced better but have experienced worse when it comes to apartment living. I miss the 2000 – 2008 era when Denver was affordable and residents in the community took pride in their surroundings. Here are some Pro’s & Con’s I’ve experienced during my time at Shadow Ridge at Southlands:
PRO’S:
— Interior of apartment is super nice
— Black Whirlpool appliances with a built-​in microwave and full-​size Washer & Dryer
— Moen brand faucet fixtures and an over-​sized bathtub
— Accent walls, accent trim and doors, silver doorknobs
— Ample storage in the small 1-​bedroom apartment
— Best kitchen I’ve ever had in an apartment (not your standard galley kitchen)
— Close to shopping, stores, E-​470 and other major roads for transportation
— Newer part of town
— I live on the 2^nd floor of a 3-​story building and haven’t experienced noise issues with my upstairs or downstairs neighbors. There are kids that tend to use the hallways and parking lot as a playground but I’ve experienced that elsewhere
— Pet friendly
— In-​apartment maintenance issues have been handled quickly. Here is what I have experienced:
— Fridge door not closing properly (fixed immediately)
— Light bulb out in entryway ceiling light fixture (fixed withing a week)
— Water leaking from roof and ceilings (looked at immediately but not fixed. I was told it was because of the way the roof was shaped and was common but shouldn’t worry). Currently there is what appears to be mold on the ceiling in my shower
— No hot water (fixed immediately)
CON’S:
— Parking is atrocious. It is beyond me how you build a complex that doesn’t have at least one designated spot per apartment. I am lucky and live in a building with decent parking in front of it, but if I get home after 6:30pm, I’ll be parking on the street
— The breezeways are filthy. Dust bunnies have been gathering since the complex was built. I’ve asked at least four times for them to be cleaned and was assured when the new property manager took over that maintenance would be power washing. He did, the first level and then never went any further
— Neighbors leave their trash bags in the breezeways
— The trash bins are always over flowing. Often found are beds, bed frames, couches, chairs, desks, electronics
— In terms of maintaining the grounds, maintenance is a joke. I wish I could spend a day in their shoes to figure out what they do. The groundskeeper («A») is lazy and I’m not sure how he says employed
— The snow removal in the winter time is non-​existent. I mentioned it and was impressed to see maintenance out quickly in front of my building to clear the side walk. The problem, the literally cleared the side walk in front of my building and left. They didn’t clear anything else! The had cleared the North side of the building, but the South side must get ignored
— I’ve dealt with three, yes THREE property managers since I moved in
— It took two months to re-​sign my lease. There was no record of the negotiated rate I had discussed with the second property manager who was only there a month. Luckily they honored what I had discussed with her
— I had one interaction with the Regional Manager, Dara Daily Johnson, and it is unfortunate how unpleasant she is to deal with. I’m not sure how JRK Property Management Holdings finds her attitude and demeanor appropriate?

Awful customer service, the ladies in the office are extremely rude. A week and a half with no air conditioning and all the say is it is a luxury and not a necessity.

I have lived here for almost 4 years, I rent a 700sq ft 1 bedroom. Not worth the price any more, I broke my lease and will be moving out.
Pros: Great layout makes 700 sq ft feel big. Newer construction (2008 I think), still in pretty good condition. Very clean INSIDE the apartment, I have barely even seen a spider since I moved in. Very safe area.
Cons: Loud neighbors are luck of the draw but this complex is crawling with kids running and screaming, outside and in the hallways. Tons of dog poop outside, watch your step! Breezeways are dirty and smell like stale cigarettes and weed. If you return home after 4:30pm be prepared to park on the street. Management staff has gone way down hill, leasing office is tough to get a hold of on the phone.
Deal breakers: UTILITY BILL and WATER BILL are astronomical for 1 person living in a 1 bedroom apartment. Absolutely ridiculous, be prepared to pay at LEAST $ 100 – 150 on top of your rent. Maintenance is a joke. I had a leaky toilet that ended up costing me a few hundred dollars worth of water. It took 3 maintenance requests and 5 – 6 phone calls to the office to get them filled before the problem was fixed. Although I have record of trying to fix the problem I never saw a credit or refund on my water bill.

Do not be fooled the exterior is ascetically pleasing… we have a 900sqft 1 bed/​1bath appt with garage at a little under 1200 not including utilities and water. Our lease was up and they also decided to raise our rent nearly 200 dollars. Thank God I had orders to leave and they tried to say otherwise. Not to mention there is a hole in the ceiling outside our garage that looks like the entire 2^nd floor is going to cave and oh… forgot to mention when it snows they literally wait for the snow and ice just to melt away. at 3 months pregnant My wife slipped and fell twice down the icy stairs and they have the audacity to say we never called and told them. Their Jacuzzi has been closed since last year when we got here and their receptionists at the office are the most unhelpful, rude, and act as though manners were never introduced to them. There are many things wrong here but the list is on going. This is my first review and im not one to complain but please be weary when thinking of living here they will lure you in with fake kindness but to them your just another crappy room that will be filled.

This place is a dump! The management is rude and extremely not helpful! There is dog poop all over the area, kids running around screaming and yelling all day! You could practically hear them running through the hallways evry day! They have a no parking anywhere for guest! Ppl are parking out on the street just to be able to go home!!! This place sucks! Would not recommend this apartment complex! It’s a dump … If you are planning on moving here make sure you walk around the complex first… You will see garbage outside ppls doors everywhere!!! It’s gross! Thank for we don’t have cockroaches in Colorado because this place would be infested by insects and rodents for the filth they leave outside !!! Yuk!!!

As time passes my review goes down and down. I would never ever consider living here again. Neighbors are disrespectful, management does nothing about it. Occupants don’t clean up after their dogs, management does nothing about it… Frankly I could go on and on but I think one other review said it right: The one thing the office staff does know how to do is say, «there’s nothing we can do about that.» I’m breaking my lease and getting as far away as I can. Talk about a poor experience, a waste of my time, and a waste of my hard earned money. :-(

They can be a little pricey. 1200 for 2 bed 2 bath but both rooms are big with huge closets. Are into was super clean and new feeling when we moved in. New carpet and paint. You get accent walls in 2 rooms and high ceilings with fan in bedroom. Our master was huge with enormous bath. Had a end unit so we had no noise issues so can’t help you there. The breezeways do get gross. It’s like the community lint trap. I don’t deal with the management staff too much, so I can’t complain about them like on other review sites. The few times I had it was basic and I had no issues. On the downside parking is a joke and if you want to rent a garage or carport good luck with finding one close to your unit. If you have a dog there are awesome trails and open area right behind complex. If only everyone else would take advantage of this because dog poop in the grass areas between buildings especially in the back can get out of control. So as far as cleanliness of my unit and the surrounding areas being the open fields for your dog and the mall for you it’s a pretty nice place.

For $ 1200/​month, would think adequate parking for tenants isnt too much to ask. Parking is horrible!