Steak ‘n Shake

The worst. Service is awful and food is the same. It felt like we were bothering the 10+ employees who were standing around eating and talking ignoring customers. We have a 5 year old who got an adult menu. We asked for a kids menu and he is used to the the car kit and crayons. None of this was provided. We didn’t get napkins or silverware and the food order was wrong. If I could give less than zero stars, I would.
Shut it down.

I was very disappointed with the service, it took over 30 minutes to get our food and when the food came, they had messed up one of our orders. However, one of the chains representatives had been visiting for her first time that day and explained to us that she will be making drastic changes in the next few months regrading the service. She also graciously payed for our meals. Overall, the food was okay and the service was poor. Good thing we got it for free!

Worst Steak ‘n Shake I’ve been to, the fries were old and stale, the burger patties looked like cardboard and the Nutella shake had too much icy chunks in it. Definitely won’t be back.

Waitress lisa was awesome. Very attentative and patient. Very quick with getting our order out and didn’t sigh after we added a few more items like most waitresses do. Very awesome experience with waitress. lisa that I’ve had ever with a sit down restaurant. Keep up the good work and ask for her for.awesome.service!!!

Stopped in for late night milkshakes and was greeted by Tyler who was so pleasant, funny and outgoing. He definitely is a great personality to have greet your customers! Not to mention my Oreo milkshake was delish — definitely skipping DQ for Steak and Shake from now on!

Service is incredibly slow. The staff is pretty apathetic about the whole thing. Went to the drive through on a Sunday at 6:00. They were not at all busy. They took 25 minutes to make our milk shakes. That was after we went in and asked if they were going to make them. They said they had to clean the equipment if we wanted milkshakes. I wouldn’t think a place called «steak and shake» would be so thrown by a request for shakes. We will never go again.

I used the drive thru. Took over 25 minutes from the time I ordered until the food was ready.. I think they had to butcher the cow.. oh well.. Food wad still great

I walked in and immediately I was met with the smell of shit! The floor was extremely greasy and dirty. The bathroom smelled horrendous with paper towels strewn all over the floor. All the other reviews are accurate about this place even though I didn’t believe them when I first saw them before coming!

Nice promotion with ½ price milk shakes. No purchased needed. Very good, but not thick as we remember.

Terrible service, not very clean, and staff is unfriendly. Food is okay, milkshakes are great, but i wouldn’t recommend going here on a night out if you’re looking for quality food and service.

Don’t come in here expecting hot food. The service is so slow it was barely warm. We had to ask for our shakes 3 times before they were brought out even when the server said they were ready. For a Saturday afternoon they we’re not that busy.

Walk in and barely anybody was in there and all the waiters were standing around talking telling each other to eat different stuff. Most of the tables are covered in dirty dishes and the waiter had to clean and wipe down a chair for my girlfriend and I to sit. We never got forks, spoons, etc. We ordered milkshakes and got them in to go cups as the waiter said they didn’t have clean cups. We got our food extremely fast which we enjoyed but my burger was dry and burnt along with barely any ketchup. Be a long time before I come back.

I don’t want to even give them one star but I had to pick something or i wasn’t able to post. The website says open till 1am and I’m here at 11:50 pm and the staff was walking out and told me it was closed? Either update your website or get a new staff! Very unprofessional.

My husband, daughter and I attempted to eat lunch here today… after waiting 15 minutes we still hadn’t been seated or told someone would seat us soon or anything, we left. We rarely go here for just that reason… we actually refer to it as Steak and Wait!

Not sure why this place has mostly bad reviews. Came here with the family and the service was very efficient. Our server took good care of us and we tipped well as a result. The food … it’s fast food. If I had to find something to complain about, it’s the fact that I ordered a bacon cheeseburger and it came with, literally, a sliver of bacon about 2 inches long and ½ inch wide. Otherwise, it was not an out of ordinary experience. Would go back again.

Steak and Shake used to be such a great place to go for really good burgers at a decent price. BUT, today was my last trip there. I went through the drive-​thru and ordered the Cheesy Cheddar Burger, no exceptions. I wish I knew how to post a picture but I am a non-​technical person because I would love to show everyone the PANCAKE of a burger I received. There were not vegetables on my burger although I never said I didn’t want them, the bun was completely smashed flat. There was some cheese between my two smashed flat burgers but the picture on the menu and what I received were not even close. What a disappointment. So much competition out there and Steak and Shake will never survive if they can’t keep up the quality. It’s a shame.

Good product at a fair price, but this «to go» of fries (see photo) was seriously lacking — at least half empty, and no, I hadn’t eaten any! Really dirty kitchen (floors and stainless steel) and restrooms not great (garbage overflowing), dining room ok except for floor that hadn’t been mopped in a long time. Same problem getting seated as others have had. Good l’il burger w/​portobellos but I would NOT return to this location.

Well I will be honest… the only thing I have ever gone for is the happy hour milkshakes. which are honestly delicious for the price. I love the peanut butter banana. And you can’t beat 1.75 $ I have always received good service and the restaurant is clean.

I am currently sitting at Steak and Shake at 10:16 on a Saturday night. There is a sign on the door saying they will be closing early due to a shortage of staff. I, along with some friends, waited for 5 minutes to be seated. Half the restaurant was vacant, yet they still had trouble seating me. After waiting to be seated, we waited upwards of 15 minutes for our first encounter with our waiter, and the encounter was distasteful to say the least. To start, I had to flag him down from across the establishment multiple times. He was impolite during our encounter, and he failed to execute the duties of an amateur waiter. Although I realize I am in a fast food establishment on a bad night, I at least would expect a polite and sorrowful waiter with the irrational wait for a supposedly fast food restaurant.