Techno Rescue

These guys have worked on my laptop three times for the same problem… and it’s still broken. i brought it in with a broken DC jack. I bought a replacement part, thinking I would do the repair myself. When I decided I would rather have a pro do the job, I called Techno Rescue. Dropped off the computer and replacement part. Was told, when they tried to charge me well over the quoted price, that they didn’t need the replacement part, they had just re-​soldered the old one. Got home before I realized they had kept the part I provided. Within weeks it was broken again. I called, they offered to repair it again at a «deeply discounted rate.» I paid for the repair again, and again the fix did not last more than a few weeks. Called a third time and was told that this particular repair just doesn’t last, but to just bring it in and it would be fixed free of charge. My laptop was returned to me with 3 cracks in the case where they forced the cover back on and one of the hinge covers cracked and the other missing a screw. And the power jack is not working again. I refuse to take it back to Techno Rescue again, so it’s been shelved for several months. I finally decided to fix it myself and in opening up the machine today, I have found several more missing screws inside.
The guys are very friendly, I’ll give them that! But I wouldn’t trust them to repair any more of my computer equipment!

Dealing with computers when you don’t know what you’re doing is never a fun task… until I met Techno Rescue. I haven’t dealt with people that easy to work with in so long I can’t even remember. They’re knowledge and friendly attitude was such a nice change of what customer service has unfortunately evolved to. They talk so you can understand what they’re saying, and never talking down making you feel like you don’t know anything about computers. If you’re in the market for a new computer, or upgrading an existing machine, go to Techno Rescue and you won’t regret it.