The Home Depot

Awful Service! Scheduled a floor install and they lost the product, never reordered it. I had to call several different avenues just to get 1 box that it was short reordered. They didn’t bother to do it for me. So needless to day this took 1 month longer than scheduled. Now I am waiting for it to be installed. NEVER again use home depot… I’ll stick with LOWES for sure! At least Lowes has excellent customer service and they don’t drop the ball!
As of today I cancelled my order! They messed up the order a total of 3 times!!! Im on my way to LOWES!!! At least I know I’ll get it done now as I used Lowes for other things! They communicate better!

This is MY HD! Everyone has always been so helpful every time I’ve asked. Rocky is super cool and will take you wherever you need to go to find what you’re looking for! Everyone here does a stellar job. The only thing I dislike about this location, is being asked to open an account every time I do a purchase. I already have one credit account, I do not want to «up to eight more» credit cards!

I started shopping for tile to do my kitchen floor, this HD had the best selection. However they lack big time w customer service.
Lindsay Chapman… teach your employees respect for the customer, When I’m purchasing hundreds of $$$$ in tile at 70lbs a box offer me help loading it in my car. And when I request help from one of the gentlemen you employ, Make sure they show up to help me!

I am an electrical contractor and I am in Home Depots all over the metro area and this was is the BEST!!!
I was just in on Tuesday and the guys in the electrical department went above and beyond to find the lights I needed Jason you Rock!

Not to sound like a broken record but this place is fab! Lady friendly, clean restrooms, helpful associates. I like!

My husband and I recently purchased a home in this area and obviously we’ve needed to make several trips to the local Home Depot.
Every time we have gone the customer service has been ABOVE par! We went a few weeks ago when they were having their appliance sale and purchased ALL new appliances for our home (oven, above-​range microwave, dishwasher, and fridge). The ordering of our appliances was a breeze and the gentlemen serving us (I think his name was Noël) was quick, courteous, and even waived a couple fees (WIN!).
While I was ordering my appliances, my husband was in the lumber section. We discovered during our move the legs we needed to assemble our bed frame were either missing or broke. He went to the lumber department to find the correct sized wood to make the legs and the dowels to attach them to the bed frame. While he was there, the gentlemen helping him actually cut, drilled, and attached the legs to the dowels for him at NO CHARGE!
Each time we have gone back, the employees are super friendly and helpful!

Yet another problem with this Home Depot. Purchased a carpet install, I was in a rush and I forgot my 10% off coupon. The flooring associate told me to bring it back in with my receipt and she would take care of it. Went to this store and they refused, told me 10different ways why they couldn’t. I asked for the mod Doug and again he explained multiple ways why he couldn’t give me the discount. I just calculated my receipts and I have spent 10,000 plus this year. Today was my last at depot. Congrats to Lowes, you gave a new customer that spends a lot of money.

Went here this past weekend (Memorial Weekend) for the usual. Flowers, veggie plants and things to make a fairy garden with my daughters.
Even with the amount of people there with the exact same idea as I had, it wasn’t uncomfortably busy (thankfully the aisles are big). The cashiers are quick, getting people in and out on a timely manner while being polite and professional.
All my plants look amazing in the new dirt and as we were leaving they had a free hot dogs, popcorn, otter pops and water for Memorial Day. My girls got to put something on the Memorial Tree for the families of soldiers and we had a great lunch.
We live close to here and come in all the time. Great customer service everytime.

This will be my new Home Depot. We just moved across town into the area. I’ve had to make a few trips over here already for a variety of miscellaneous items. The reason for 5-​stars is that I stopped in literally right at closing time. The guy at the door told me they were closed and that I couldn’t get in. I told him I needed a 3/​16ths inch drill bit for a project. He could see that I really… really needed it. He let me in and I was in and out in under a minute, literally. He could have just told me absolutely NO, but yea, I got in. That means quite a bit to me.
Everyone at this location who I’ve run into has been really helpful. Great store, great employees. Never any lines at least the couple three or four times I’ve been in.

Good customer service. Whenever I go in there someone is right there to help me. If no one was there I wouldn’t know where to find anything!

Excellent customer service!
I accidentally shattered a sliding glass shower door while moving it into my home after purchase at this HD. Called them up and told them about it, they said to bring it back and they’d give me a new one. Can’t beat that!!! The door unit was over $ 500.

I would give 3 stars if I was simply judging the returns department. Maybe even 2. I shop here a lot and at times return items. I have never had such a hard time returning items at a Home Depot (actually it got me to shop at Lowes — but Lowes failed me — see Unilocal).
Anyway, I have had some of the most pleasant service in the garden area and renting trucks. These people really went out of their way to help me out. Plus, Have you SEEN the tree and shrub selection — out of this world!!!
I have had minimal issues in the paint department but after becoming a regular — the staff has lightened up. I also really like how all staff members are responsive to questions on repairing ‘stuff’. There are a couple of stragglers but you learn quick to avoid them. Either young and don’t care or old and really don’t want to help. LOL
My favorite store is in Lone Tree — everyone could learn from that staff. However, this location is growing on me.
Please let me return items without feeling bad — I’m not a contractor and learned quick its better to buy more then not enough — we see enough of each other…

From reading the other reviews, this Home Depot seems pretty bad. Won’t comment on that since I don’t shop here, I just deliver here. So overall the delivery guys/​gals are pretty nice and quick in unloading the truck (most of the time). Store seems pretty nice and clean also. Nice plaza.

This Home Depot is within minutes of my house, so it’s the place I go when I’m working on the honey-​do list and need some stuff (like when I replaced all the faucets in the house and came back 4 times in a day, but whatever).
Seems like every time I’ve been here you can see a good dozen workers standing around having a good time, but when I actually need some help (like the few times I’ve been there ready to drop a thousdand on a new washer/​dryer set or trying to buy new flooring) and have gotten zero help. I actually had someone tell me the other day that the entire dept had called in sick «You know what I mean.»
No, really, I don’t know what you mean, but thanks for the non-​help.
I’d give them a 1 star, but they do usually have what I need, as long as I’m willing to find it myself.

This Home Depot is right around the bend from my house and so it is my go-​to home improvement store. If it wasn’t so close, my guess is I wouldn’t frequent this particular location.
Here is the deal, if you need to run in and get some screws or light bulbs you are golden. In and out with no problem. If you actually need HELP or someone to interact with you, well you are shit out of luck! We have gone there twice in the last 6 months to make major purchases (over 1K both times) and I swear we had to practically beg to get someone to help us! In fact we ended up going to another Home Depot in Parker to buy our washer/​dryers and we decided to go another way with our flooring — all because of their lack of service at this location. It is really a shame, because it is convenient to our home and the store itself is clean and well stocked.

its a home depot. what more is there?
but i swear its murphy’s law with their customer service. im bombarded with people asking me if i need help when all im doin is browsing the aisles and daydreaming about home improvement.
but i’ll be damed if i need help and try to find it. its like they have this 6^th sense and go on break or jet to the other side of the store when im ready to ask for assistance. crazy.
but, when i do get help they are very helpful. although i sometimes question the knowledge some of the people have. i mean, c’mon, how much plumbing or HVAC knowledge could some 17 year old girl still in high school know? granted most are at the cash registers, but there are some employees trickling around the store that i just know dont have a clue about what theyre talking about. thank god for books and the internet.
still yet to attend some of the DIY classes which id love to try.
customer service is great. im really good at buying the wrong item/​size/​color etc and they never question twice when i need to return or exchange something.