WM. F. Meyer Co

If you are in need of high end plumbing fixtures and are looking for a close showroom, drive a few extra miles past this Aurora location and go to Ferguson’s in Downer’s. you will be happy to give your hard earned money to a company who acts like they want it. We were not greeted, even though my sister and I were the only customers in the store. Not one of the three saleswomen introduced themselves. It was over an hour before the showroom closed but you would have thought that our desire to purchase a standard under mount stainless sink, was an improbability. Maybe a thousand dollar sale means nothing to a company dealing with builders and contractors. But customer service is important to consumers. Not only will I never give Wm F Meyer my business, I will be quite vocal about discouraging anyone else, laymen and consumer alike, to spend their time or money in this showroom

This is in response to the 3÷19÷2011 post… I am responsible for the Meyer company’s Aquae Sulis showrooms, and I can assure you that our showrooms operate at the hours posted on the doors at each of our locations. No company is any postion to turn away customer or not give great service. We are not an exception to this. I personally helped this customer when she walked in AFTER 2 o’clock, helped her with a faucet selection and purchase. The day in question two weeks later her husband was NOT at our location before 2. I lock the doors myself and did not leave until 2:30 that day. I dont work in the dark so lights are not turned off until we leave. I encourage all readers to come see our great showrooms. Further more I ended up delivering this customers exchange myself the following day after getting a voice mail that she ordered the incorrect faucet. There was no post from her talking about us going the extra mile to help them.

«Their posted hours on Saturday for their showroom is until 2 pm. The plumbing counter closes at 12 pm. However, the showroom does not stay open until 2 pm. The first time I visited their Aurora showroom, it was 1:45 pm and the lights were already being turned off. A customer who arrived after me but before 2 pm was turned away. On another occasion, my husband arrived at 1:50 pm on Saturday and the showroom was already dark and locked. He called from outside the showroom and the call went to voice mail. Except for the fact that I’ve already made my purchase, I will not be patronizing your business in the future. If they don’t want to be open on Saturday until 2 pm, they should change their posted hours so they don’t waste other people’s time.