From beginning to end, the process for selecting, ordering, and installing our window treatments was pretty much pain-free. A huge thanks to the folks at ABC Blind & Drapery for making this a great experience. Jenny helped us with the selection process and DJ did a great job on the installation. Wonderful company! I will definitely be recommending y’all to my friends!
Ana W.
Évaluation du lieu : 5 Austin, TX
Jenny was AMAZING. She followed up promptly after my initial contact, and gave me an estimate after I visited their showroom. Shortly after my visit to the showroom, Jenny followed up with a visit, swatches and faschia samples for my windows. She helped me make decisions on colors and designs that would compliment my furniture and small space. I was told that the turnaround would be 3 weeks, but here we are, 13 days later and my roller shades are up. The installers were also very prompt, courteous and efficient. I am thoroughly impressed with my experience with ABC Blinds. I will definitely use them again should the need arise and recommend them no doubt.
Amy M.
Évaluation du lieu : 1 Austin, TX
So far bad impression. John seemed very uninterested in the job so much so that when I asked if he even cared he said it didn’t matter to him and that he was having«one of those days» — sorry, bud, but maybe consider customer service. Now trying to work through another rep. Hopefully this experience will fare better.
Nina C.
Évaluation du lieu : 4 Austin, TX
This is not the first time I have purchased window treatments for my house and they have all been from ABC. The most recent purchase were roller shades that I had installed a few weeks ago and they look awesome. It changed the look and feel of my dining room. The installation was also quick and simple! What more can you ask for and they are local!
John B.
Évaluation du lieu : 2 Austin, TX
My home builder chose ABC to install the blinds in my house. There are three windows that still need blinds so I tried to contact ABC to get that handled. Each time I called I got voice mail(during business hours) and when I left a message, I never heard back. If it’s that hard to get with sales, I can’t imagine what it would be like to get through if there was a problem. I think not answering your phone when you have half a dozen people in the office with phone extensions(according to the voice mail) and then not returning calls to interested customers is just bad business. I gave an extra star because I actually like the blinds the builder chose. I will obviously have to match them from another source though.
B. K.
Évaluation du lieu : 1 Cambridge, MA
So fast taking money, but extremely slow for getting their job done. You will have to call them up constantly if you want them to get it done in time. The workmanship is below average at the best, and you’d better off not expecting any customer service. You MUST be present when they come out and work on your window if you don’t want them to mess things up. Their installation staff doesn’t care about your house, even though they drill many holes in your window frames. For my cases, it took almost two months to install 3 solar screens and 8 other insect screens. Worst experience ever for such a simple job.