Academy Sports and Outdoors

I believe Academy sports has a computer literally do everything for them. I have never seen so many canned responses without actual attention to what was written to them.
I wen to order a treadmill on black Friday and decided to take advantage of the credit card promotion they were putting on. Well low and behold I am approved, but the credit card information doesn’t rollover to the online checkout as it said it would. I immediately start chatting with customer service reps via online. That was a waste of time. They weren’t even addressing my concern. They danced around the questions. I then called and spoke to over a dozen different reps between Academy and US bank. Both just playing the blame game. I finally get some resolution from US bank, but Academy has yet to even address my complaint. I have asked for a manager to call me six different times and they continue to just email back with canned responses. The product I order went on a different method of payment at the time, however the product was shipped late twice.
When you actual speak to someone, you are honestly wasting your breathe. They don’t even know what products they have and/​or promotions. They try to just get you off the phone. Currently I am waiting to hear from there support line for the 13^th time. I am just baffled at the service.

Do not order anything online from Academy Sports. I wish i had read the post from 8÷9÷2015 before I had. I placed an order on ¹²⁄₃. I tried to cancel it 3 days later. They told me it was in «fullfillment» stage and could not be cancelled. I was pretty frustrated since the order hadn’t shipped and the closed brick and morter store is 30 minutes away so I would have to drive to return it. Cut to ¹²⁄₁₉. Still no package. I called them and found out that you have to cancel with 15 MINUTES to cancel an order and «it should be arriving any day now». I asked when it shipped since I they told me I would get an email when that would happen. Of course, no email. She tells me is shipped on 12/11…from where I asked? Atlanta Georgia. I LIVE in Atlanta Georgia! I told her there must be something wrong since there is no way a product has been sitting around Fed Ex in Atlanta for 8 days waiting on delivery. She says they had so many Black Friday orders that Fed Ex is behind a few days… Seriously? I ask her how she knows it will be her by Christmas which I was told by both Reps. She hangs up on me. I can’t believe this place is still in business in this day and age with a system this poor and horrible customer service to boot. Never again. Academy Sports stinks!

I usually go to Academy on Brodie, and can usually find what I need pretty fast. Unfortunately, if you can’t find what you’re looking for, you might spend a little while looking for someone to ask. I remember the old days, when it was Academy Surplus, and they had real Army/​Navy surplus great; regardless, it’s a good sporting goods store.

They love Dallas here, not Houston though. I found 1 Astros thing and a million Rangers stuff.

Spent 30 – 45 minutes in their shoe department. The department looks like it has tons of shoes but of all the shoes I selected there wasn’t any on the shelves in my size and on several, none of any size that I could see. It’s like finding a needle in a very tall haystack. Lots of lethargic employees but no one offered to help. They should advertise that the store is totally self-​served and provide ladders for the customers to find what they need. What’s the point of having employees if no one is willing to help the customers? Sadly, may be my last trip into Academy.

Hey Academy! Did I hit you up on the wrong day? You seemed occupied with families shopping for some back to school clothes. Is this why you were out of small size running shirts? You see I’m a medium when it comes to shorts and small shirt guy. I get my large glutes from my momma. For reals though, how in demand are running shirts when it comes to kids needing clothes for school? I was really disappointed in the selection for my size.
Academy has an incredible selection of cheap athletic wear when you buy their store brand. I really like their products. Their premium workout underwear wicks moisture well and keeps everything in place and immobile. They have all the name brands you want too. You could go buy your expensive workout gear elsewhere. I’ll keep paying around $ 15 per item here at academy! Just don’t expect there to be anyone around to help you.
FYI they will try to hit you up to sign up for their academy credit card. Can this retail trend go away soon?

I can’t decide if Academy engages in shady business practices or just suffers from utter incompetence.
Short version: Beware! You can’t cancel/​modify an online order even if it’s 5 seconds after you submitted it. They have the worst support and processes of any company I’ve experienced online. They took money from me without supplying the product and I am still fighting to get my money back. My recommendation is to spend the extra money and go with a reputable, competent retailer.
Long version: One Sunday evening, I ordered from Academy online because they had some Adidas running shirts I couldn’t find anywhere else. Because of their archaic website, I didn’t notice that Paypal pulled in an old address of mine when I selected the pay method. After hitting submit I immediately noticed and tried to cancel/​modify the order (less than 5 seconds after placing it). You can’t do this on the website and after getting hung up on and disconnected repeatedly through phone and chat, I figured out that my best option was to reject the shipments via Fed Ex (actually recommended by one of their support agents — unbelievable!). I succeeded on one of the two shipments and am still trying to get my money back. It’s been a month and they still haven’t refunded me. The other shipment somehow made it to me as a Fed Ex employee noted that I didn’t live at the old address and offered to ship it to my current address at no extra charge, so I got that about 3 weeks after I ordered it. Currently I am waiting on their support line for the 8−9^th time. Worst. Support. Ever.

I like this location and its my main location. Clearance is always good, they have the products that I need… and The customer service (when I can find them) is good. Like another review said. nothing stands out about here… your traditional Academy.

This is definitely my go to brick and mortar sports store. I love the selection, the prices and the easy return/​exchange policy. I have spent too much money here in there fishing department buying more gear that I care to calculate. I’ve also bought camping gear, and gun gear here and the staff have always been quite helpful. I recently had issues with a tent I bought here a year or two ago. The tent pole broke. I fortunately still had the receipt and the box so I took it back and they refunded my money without issue. I was able to easily buy a replacement tent of a newer model without trouble. They have a hassle free unlimited return policy and it seems to be more than just words.

This review is strictly about ordering from their website. I placed an order TEN DAYS ago, with standard shipping (3 – 5 days) and when I tracked my order it is nowhere near my location. I have never been so disappointed. It is now four days past my guaranteed delivery date and NOTHING. Never will I order from here again!

I bought about $ 100 worth of stuff, as I’m trying the clothes on, I asked one of the attendants if I could leave my personal shades and other purchased items with here while I tried other clothes on. She didn’t mind. I come out and my glassed are gone. She told me she remembered seeing them around. I asked to speak to a manager, he showed up and refused to own responsibility even after I told him I got them for $ 20 or $ 25 (not a huge liability).
Stay away from this store!!!

So I just went to academy and the sales person was so hell bent on upselling me that he effectively convinced me to go elsewhere. Apparently my explanation that I needed «the simplest weight bench possible because I already have a nice one, I just don’t have it here — so this is temporary» is not a good enough reason for me not to spend $ 100 more than I want to. When I told him the item I wanted, he basically ignored me and continued trying to convince me to buy a bigger item than I need. When I said I was only interested in the simple one I said I wanted already, he tried to tell me I cant use it because it will «just fall over» … So… Is academy, a national chain, selling seriously dangerous equipment or did this man just think I must be an idiot and fear might make me bend to his will? Either way, not impressed! Scary!

A Texas-​sized sports store! Wow, this place is HUGE and has everything from golf gear, sports gear, shoes, clothing, hunting gear, camping gear, coolers, YETI coolers and cups… and TONS of options for every department. What makes Academy different from other sporting good stores, I would say is the clothing sales racks. Rack on rack on rack of sales. And good sales at that. The location is convenient, amongst the Brodie shopping, complete with a huge parking lot. We were in here so long I had to pee, and the bathrooms weren’t terrible, either!

This company suxs. I tried to write a business check for essential SXSW 2015 supplies and my check was declined. Business owners buy everything you need on Amazon and don’t waste your time with this Hick chain. Over $ 20k in my account. Way to go you Houston idiots !

It is a normal academy. Not much stands out, usually people standing by the door when you walk in, stare t you but don’t greet you. Watch you leave and don’t say thanks for coming in. those kind of people. Anyway, got what I needed and was out the door. No real «customer service» here.

I rarely go into Sporting goods stores, but when I do I guess you could say that Academy is my go to store. Since it has been awhile since I had been here it was so cool to walk in and see all the new Yeti stuff. My friend is an engineer there and he created the tumbler and the bags that they offer now. As soon as I walked in they were lined up on a small shelf at the front of the store. Made me feel proud in a weird way I guess.
Anyway my fiancé and I went in here because we have a camping trip planned very soon and we needed some new supplies. Academy is great for camping stuff! Flash lights, cooking supplies you name it as far as camping goes and they have it. We also needed some fishing poles and supplies. One of the employees helped us out in this area and he was able to direct my fiancé right to what he was looking for. We also bought our huge crawfish boil pot and burner and they have been awesome!
I know Academy has great selections of other stuff too — anything from athletic shoes, exercise equipment, guns, sport wear and sports team stuff … plus more! Academy is great!

DO NOT order online… Their shipping is slow and once you receive your order, if there is a problem (like a glitchy, Garmin Virb) the «customer service» reps have to look on the website to read a policy. (shouldn’t they know they info??) And their only real response is, «Well, you can ship it back and we’ll refund you if it’s in good order. And if you want to make another purchase…» Why on earth would I buy something else form them that took forever to arrive, didn’t work and that they weren’t interested in doing s simple exchange?
I’m sure the stores are nice, as indicated by the other reviews — but they are below average as an online retailer. (before you ask, they came up under Google Shopping — that is how I found them to begin with — I’ll be more leery in the future)

I got lost. It was hard to find a sale person to ask where I could find a rain coat that also had some type of insulation. I did find the prices a little high but that is expected at a sporting good store… this is not Wal-​Mart. The other issue that I had was finding my size on items that I liked. I know that I am not the thinest person but just finding a 3XL or a 2XL jacket that I like was hard.
They did have great prices on outdoor gear. The bikes and the fishing poles were on sale.

If you need advice, call someone else as the store resources are limited and not very informative or helpful. I can get better service on my own, with the internet than going to this store. seemingly they have 12 or 14 check out stands yet every time I am at this location the lines are backed up and the staff very slow to respond… This group needs a wake up call that other sports stores are coming in and providing top notch customer service and support.
Hate to see Academy slip like they are as I am a hometown ATX boy and they use to be the top now they seemingly are complacent and feel like you need them more than they need you!!!

I needed to return to this store to pickup a Texas Longhorns cap and shirt for my nephew. The store seemed to be busy with after Christmas shoppers and they even had a long table inside setup for returns. but I believe most people were using the gift cards. Anyway UT apparel and items were spread everywhere but mostly gather in one location and not hard to select what I needed. Just about every item was on sale. I found what I wanted. They also have some Dallas Cowboys apparel but not too much Houston Texans. Their Texas A&M items has increased too and had some Texas Rangers stuff but no Houston Astros.
Leaving was too bad but the checkout person gave me the hanger to take home which seemed a bit odd. Oh well.