Accent Auto

This review has been long overdue, because I’ve just now put two and two together. I went in for a Groupon oil change and tire rotation. I highly, highly doubt they actually did the oil change and they definitely did not do the tire rotation (I’ve just now realized that my tires require a key lock to remove and they never asked for the key during the service). They also quoted me about $ 600 worth of repairs. I’ll be going to my trusted mechanic for a second opinion soon and will update this review. AND FINALLY, immediately after their «service,» my car began to make weird squealing noises when I reversed, which it did not do before, and which it still does to this day!!! Abysmal service. Wish I could give zero stars.

WOW! Do not take a lawn mower to these guys. That’s how bad they are.
I first went to them with a valve cover leak. They made it worse. I thought, no big deal, they gave me a warranty on the work, so I will bring it back. I also wanted them to replace the wiring harness. We agreed to a price and I was told that the valve cover leak would be fixed while they re-​wired the vehicle.
3+ MONTHS later, which I wasn’t upset about, I just wanted it done right, I got a call saying that the car was ready. Now, this isn’t a complicated piece of machinery, it’s a 1980 Jeep CJ. Very simple vehicle to work on. I pick up the Jeep and drive it home, the leak is REAL BAD now. Oh, and things that worked before they «re-​wired» don’t work now. Fuel gauge, windshield wiper fluid pump, back up lights, all don’t work now. The list is long, but the best is when I use the turn signal the break light indicator lights up.
I get busy, and don’t take it back right away. When I finally get around to taking it back, this time to just fix the oil leak that was never fixed in the first place, I get the run around. By the way, I don’t want them anywhere near the electrical. Who knows what they will do to it. When I told them that this was the third time to bring it back for a valve cover leak, I was told that it was probably going to be something else other than the valve cover. It is clearly leaking from the valve cover, you can physically see it coming out of the valve cover.
To Be Continued…

I found this place on Groupon (oil change for 17 bucks)! The customer service is great. Joseph helped me when I came to check in & did what he could to make my waiting time comfortable & even entertaining (by that I mean conversation was good & he wasn’t rude or awkward in anyway). He even let me borrow his phone charger. It’s little things like that (a nice attitude, kind gestures, & simply good old fashion MANNERS) that can make or break a customers experience at any place of business.
My experience at Accent Auto was better than any other place I’ve had an oil change at. I will be back!

Always come here for an oil change (hopefully they actually are giving my synthetic) cause its cheap.
However, every time I swing by, they tell me I need to have my brake pads replaced (even though my car was purchased brand new and about 30k miles) and they give me an estimate everytime. I’ve consulted with multiple car shops and none of them say I need to have my brakes replaced.
I finally bowed in and got my brakes replaced somewhere else cause this place was making me nervous with damaging my rotor talk (went somewhere else cause it was cheaper by a good amount). They took off the brake pads, showed them to me, and pointed out how there’s about 50% of the pad left and there was no need to change them.
Don’t fall for this crap.

Came for State Inspection.
PRICE ($ 18.50)–
Fair and reasonable. Had to change my windshield wipers to pass ($ 12), which was fine with me as well.
SERVICE–
They give different wait times over the phone (45min) and in person (25min), but were still quicker than what was expected (20min).
Overall, it seems like somewhat of a shady place for some reason and am not sure if I would come here for anything else but a state inspection (since it’s the closest one to where I live).

Recently used a groupon for oil change, tire rotation, and fluid top-​off. Went there knowing my engine coolant was basically bone dry and wanted to see if they would «top it off». After I left, I checked and see if they had put in coolant in and as expected it was still none in there. Did they even rotate my tires? I guess they changed my oil… I guess I should have watched them do all the work to see if they are actually doing the job that I purchased. As a consumer, we look for a reliable and honest mechanic shop that will do the job that we purchased and not try to do unnecessary work for a extra dollar. I give you a 1 star due to lying to me on the job that I have paid for.

Let me tell you guys about my experience at accent auto.
I went with my aunt to look at a 2006 tsx. Eddy the co owner whatever was the one who took me on a test drive. It drove well he assured me there was NO accidents on this car what’s so ever. He even said he had a car fax for it. I don’t know very much about cars so I trusted his word. My aunt flirted with him of course thinking he would lower the price. Lol.
Of course he would flirt back with her and offer to «hook it up «he says he’s giving us a great deal and he promises there is NOTHING wrong with the car. Me only being 21 and a girl I have no clue what’s wrong with the car, All I know is it drives and the tires are not flat haha. Anyways, I bought the car signed papers and when I went home I realized the front and passenger door doesn’t lock. The remote to the car he said worked did NOT work and the lights on the inside didn’t work. So I texted him and asked him. He said bring the car in he’ll have a look at it. So as he fixed my remote to the car he was also supposed to fix the locks as well. He fixed the front door but passenger door he told me he had to Order another part to it. So I said okay fine. He assured me he felt bad that I drove 30 minutes back and forth to fix this problem and he would give me gas money next time I came. He didnt nor did I ask for it.
OH! I forgot he also was supposed to clean the Acura. He did. It’s not like he didn’t clean it. But when I got in my car my steering wheel had oil on it. My car looked the exact same. The wash was shit. They left this green glue on there till I asked them to remove it. Not to mention when I closed my driver side door I heard a big clingy sound like it wasn’t placed in correctly. When I dropped off the car he told me he would have a loaner for me and it would be 1 hour max. I got there and he didn’t have a loaner he got really annoyed when I asked him to take me to a coffee shop that was 10 minutes away so he ended up giving me a loaner. After he told me he had no loaners to give. Lol bullshit right ?
So with all that I took the loaner waited 3 hours and he still wasn’t finished. At this point I got frustrated. I wasted time at a coffee shop bored when I could’ve just went home and back.
So I definitely didn’t want to stay after I got my car back. When I noticed the big clingy sound in my door I was pissed. I said screw it I’m taking I to another car shop to look at for me. I went to 5 star auto and they opened my door and found a HUGE flash light INSIDE my door. my memo which was working fine before I brought Eddy the car was unplugged. The guys at 5 star warned me maybe they’re messing with me and I said Maybe they just left the flashlight In there while fixing my lock. But no. They did not and that wasn’t a accident because the flashlight was broken. It didn’t turn on.
So I ignored that incident and then I got hit and ran a couple weeks later. I filed for a insurance claim and my insurance told me I could go to ANY car shop I wanted. The check was under my name and accent auto so I kindly asked them to stamp it so I can cash it to get fixed by 5 star. The owner George was so rude. He told me he would not stamp it unless I got it fixed by them. He told me he would give me 300 back and to bring it to his shop or he won’t stamp it. I refused because I do not trust them anymore, so I had to go through the trouble of sending the check back to get it voided for a new one with 5 star on it.
Not only was George rude to me but when I wanted to return the car a while back because I told him I wasn’t happy with all the problems it was giving me within the first week he refused and told me either I pay for the car through the bank or they repo my car and keep my down payment. I wasn’t going to lose 3000 so I kept the car. He rudely told me repeatedly that the car had 0 accidents. So I said fine maybe I’m wrong. But after that hit and run on my passenger side door I took it to 5 star auto and they told me who ever fixed the door the first time did a HORRIBLE job. The body shop guy knew I didn’t understand much about cars so he sat there and explained to me that who ever fixed the car basically put a glob of play dough inside it and painted over. He said it was called bondo. So he assured me that when they fix my car they will be putting metal inside and he looked all around my car and said the car was in more than one accident. Then,
I called them for about a week straight asking for my plates they said it would be mailed out and I would receive in two days. That didn’t happen I called back and they told me somehow they «forgot «to mail mine out and mailed others instead and for me to go pick it up. So at this point you can kinda tell how pissed I am right? DONT GO HERE. These guys are mean and they lie to you about everything. Please don’t make the same mistake I did. I highly recommend 5star auto.
Accent auto is Super unprofessional and not trust worthy at all in my opinion.

Had a wonderful experience getting my car inspected here. Great prices. I had to get a small cap in my engine replaced in order for my inspection to pass and they did it free of charge which was very unexpected and greatly appreciated! And I was only there for about 15 – 20 minutes.
Overall it was fast, cheap, and friendly!
Only complaint is that they recommended me to a place that speeds up the car registration process (which they must get some sort of commission based off of how many referrals they give), but failed to mention the $ 40 admin fee. It’s probably my fault though that I didn’t read things as thoroughly.

This place is fantastic. I went for an oil change, tire rotation, fluid top off and diagnostic check with a groupon ($ 30). The service was quick and well done, and the price was extremely fair. I will definitely be returning for my future car maintenance needs!

Very friendly over the phone. Explained that bing on time was important and that an oil change would take 30 – 45 minutes. Te place looks a little small, but I was pleased with the service and promptness. I was greeted immediately and my car was service with an oil change under 45 minutes. They checked the car for other issues and mentioned my brakes might need attention in the next month or so. They found the parts and quoted the price for me, but were not pushy to make the fix happen. I appreciate that as I only came in for an oil change. However, very friendly staff and I will be back!

THIS PLACE IS RUN BY SCAM ARTISTS, DO NOT GO HERE!
I purchased a Jeep from this place about 6 months ago. So first off…
–Eddie, the owner, told me that everything worked with the car but sure enough a month later when I go to use my A/​C for the first time nothing worked. The A/​C needed a complete overhaul which came out to around $ 850. Eddie took no responsibilty and basically told me that because I had already signed all the paperwork when I bought the car there was nothing I could do about it.
If this was the only problem I had with the car I could accept that. But last week when I started hearing a weird noise while driving, I took the car into a Pep Boys to see what the new problem was. Turns out the entire bottom of the vehicle was completely rusted and would need a complete overhaul! Hoping that I didn’t pay too much for it he told me that it was in my best interest to try to sell it for anything I could because the car was going to cost thousands to repair. He assumed I paid about 3 – 4 grand when I bought it. Nope, I paid close to $ 8,000. The mechanic that looked at it felt so bad for me that he didn’t charge me anything for looking at it and told me he was disgusted that shops sell junk cars to people like this.
The absolute worst thing about all of this and the part that upsets me the most is that I paid for the new A/​C at Accent Auto and Eddie had the audacity to charge me the $ 800 knowing full well that the Jeep was worthless and rusted.
I was lucky to get $ 2000 for the Jeep when I traded it in to a Toyota dealership to get a new car and now I have to accept, basically, throwing away $ 6,000.
I regret ever going to Accent Auto and having to deal with scumbag owner Eddie.

I brought my car to a place that specializes in vw and it was shown that accent auto damaged my abs control module putting in the engine they replaced. This is why everything failed after I got my car back. Avoid this shop like the plague if you know what’s good for you.

Parking isn’t great and the service wait was something else without the aid of air conditioning during extrema heat and lack of proper seating. It should be a service only station and the chairs should be removed and this should be made apparent ahead of scheduling. I felt as if the wait in the standing heat would have been payment enough: P I hear the Ben White location is brand new. I may try that one out but I’m not so sure. The prices seem average with Sears Auto. I may stick with what I know to be 100% true lol and go to sears for my alignment and stated repairs Accent advised me to get.

I’d come back here again. I had a Groupon voucher and got everything I asked for. It only took an hour for an oil change and 20-​point inspection, just as they said it would. The owner told me my car was in really good shape and only needed a new air filter, so I appreciated them not making up some random issue to try to gouge me like other places have done. Good job Accent Auto.

Very surprised, after my Unilocal review was posted the owner of the shop contacted me personally… He apologized for the service I had received and noted that the mechanics were overrun with the groupon clients that flocked to the shop for oil changes after the special was posted. He noted that was no excuse but he would like to fix my prior visit. I will be giving the shop another chance in the future and update my review accordingly at that time.
I must say though I am blown away that he personally contacted me and gave me his cell # instead of just writing it off as a bad review and ignoring it.

I think my first instincts were right — you pull into their lot (IF you can fit your car into the lot) and it looks like utter chaos. A postage-​stamp size lot with cars at every angle.
I bought their Groupon deal for an oil change, etc. and while I went to have it done, I have serious doubts whether they actually performed an oil change. I went outside to watch them sporadically and frankly it didn’t look (either time) like they were doing a DAMN THING. This was two weeks ago. Today I’m told by another business that I *really* need an oil change. Uh-​huh. Never again.

Mixed feelings about my experience at Accent Auto. Car was well overdue for an oil change and tire rotation so I bought a Groupon and headed over. My boyfriend had his car serviced on the same deal just a week or so earlier and had no complaints.
They did manage to schedule an appointment for me the same day which was nice. The place was pretty jam-​packed with cars as they are a tiny little location on the corner of S Lamar and Bluebonnet, but I was checked in and went to wait. Their «waiting area» is tiny, uncomfortable and kind of dirty/​unkempt if you ask me. I’m still willing to overlook this as it’s a mechanic shop and I’d rather they do solid work under the hood than present a shiny office area.
After an hour of listening to the mechanics talk shop and cuss at each other through the side door I was given a detailed list of things that need to be replaced soon my car, but zero pressure to do it then or make any commitments, which I appreciate. I wasn’t surprised as my car is old and I’m resistant to putting in lots of money towards its upkeep at this point. They did offer to throw in one of my regular maintenance items in for free if I took care of everything there which I liked.
The check out process took forever as the guy had to type me up in the computer, then run my Groupon, then take my card for a small part I had to add on (the nut for the oil pan had been stripped by the last oil change). Finally I got my keys and headed out of there.
Pulling out my car immediately started making a grinding/​rattling noise and my check engine light came on. I flipped around, came back, and they examined everything. According to the mechanic one of my busted struts had relaxed when the car was suspended and some air probably got in there to cause the rattling sound, which would dissipate with driving. The check engine light was reading as an O2 sensor error that supposedly had nothing to do with anything they did and was probably just a fluke. I also noticed my tires were pretty low and turns out they had not put air in them as they were supposed to, which they took care of promptly.
Weird coincidence? Maybe, but off-​putting nonetheless.
My car has been driving fine since and has the wonderful just-​got-​serviced feel to it, but I still feel uneasy about the overall experience. May try them one more time just to see since they are very close to my house.

Took my car in for a groupon special: oil change, tire rotation, fluids topped off & diagnostic check for $ 29. Really friendly service at a really good price. I was out in an hour.

Rewriting this review since Unilocal removed it after 4 months for lacking first hand customer experience.
Brought my car in with 4 tires to switch out. They said it would take a couple hours so I walked home. They called a few hours later and said it was ready. When I got there they had wrong tires on wrong wheels and could not figure out which wheels went where.
My car has directional tires and different size wheels front and back. The new tires were clearly marked for position on the car and I showed them also. They kept arguing with me that the tires were not directional and it would make no difference, incredible.
They also used clamp on weights to balance the aluminum wheels when I specified stick on weights designed for these type of wheels. Turns out they were using another shop across town to install the tires. Several hours later they got the correct tires on the correct wheels. There was significant damage to the wheels from improper equipment and clamp on weights were used again. This all day job was a nightmare and the personnel were quite rude throughout.
I will never return.

Gather round kids, it’s story time.
I got a flat tire. Actually, my tire kind of just split in two. No spare, so I make my way over to accent auto, right down the road. I say I need a new tire, but it’d be cool if you find me a used one. Done and done.
Two days later, my tire is flat. Oh, and all shredded, like someone took a knife to it. I’m stuck on the side of the road, and get my jack and tools out, and get to work. oh wait. No spare tire. i call my mom, yelling at her like its her fault (sorry mom) and then i call accent auto. They send a tow truck, with an extremely attractive tow truck driver to my rescue.
I arrive at the shop, with my car, and I lose my shit. I am irate and raise my voice, out of frustration of having just got this tire. I am a bitch to everyone in the shop.
The guys take the time to show me the real problem. The tire rim. Well, shit. Have to buy a new rim. (ENTER ALL THE EXPLETIVES HERE)
It took several days, but the dudes found a rim to match my stupid vintage Mercedes, and had a tire brought in from Dallas. They called and updated me each day, at least once.
I got my car back, and apologized for being a crazy bitch. The owner said he’d seen crazier. We laugh, I give him all my money, and I get my keys and drive off into the sunset.
I still firmly believe the guy with the tattoos that worked on my car will hate me forever, but I really don’t blame him. I was kind of psychotic. Sorry, dude.