ARA Diagnostic Imaging – Southwood

For my first time having to get X-​rays done I was expecting a super fast visit with techs that would rush through it. I had Charlotte as my tech and she was amazing. She was very calm even after we both saw the X-​ray go crazy when my acid reflex decided to act up. Thank you for being patient with me and talking to me about you’re experience when you were younger, it made me feel better :)

Find a better location and don’t believe them on the 3D digital mammogram insurance copay.
Terrible service and the staff here couldn’t care less about you. Took them a week to return my
complaint call.
Same as Amy F. on co pay on the digital mammogram. I was told my copay was $ 60, got there and they said it was $ 72. Then I was billed the $ 28 dollar remainder of the $ 100 cost. They were just ‘selling’ and I believe they knew the insurance was not cover it because it is still considered ‘experimental’. I repeatly told them I wanted to stay within my insurance limits, just terrible staff, low service, long waits, lied to me as far I am concerned.
Don’t go to this location.

Almost impossible to contact this office by telephone as their «Phone system» is broken. If you press «5» as you are asked to do for other services, the system just repeats and you can never get to «5». I had to accept an unwanted service and then ask to be transferred to the appropriate person. Once you are able to get an appointment the service provided is acceptable.

When I made an appointment for a routine mammogram I was sold on a «better» 3D mammogram. She said my insurance might not pay the full amount and I might have to pay $ 40 after they covered the charge for a regular mammogram. Turns out my insurance considers this procedure «experimental» and will not pay anything. Considering this, ARA should not be trying to schedule people for different procedures than they are referred for by their doctors. Learned my lesson the hard way on this one.

I went to get an ultrasound last week. Everyone was fast, efficient and met their scheduled time with me. The ambiance was really sad, everyone was sick but I guess that is their business. I would come back here again if I ever needed something else.

I have had the unfortunate pleasure of spending some time here over the last couple of days and all that I can say is that the staff is kind, attentive, and seem to generally care. Nobody wants to be there and they understand that. Thanks to the crew there!

They cannot get their billing straight. They put us in collections even though Blue Cross says our procedure is fully covered.
ARA says Blue Cross denied our claim because we had no coverage.
Blue Cross says ARA simply filled out the claim form wrong; and even told me exactly what lines on the form they left blank.
I have called ARA at least once a month for the past six months; never gets corrected.
The Blue Cross claims agent calls them and the person at ARA handling my account JUST LEFT. Never takes their call or returns Blue Cross call.
On a different visit for an MRI they were supposed to compare it with an MRI taken 6 months ago… No-​they compare it with one taken over 3 years ago. I told them which MRI to compare it with when I made the appointment, again when they did the procedure, then again when the results came back with the wrong comparison.
It took them OVER A MONTH and many calls to finally get the correct comparison.

Had an ultrasound appt scheduled for today. Arrived 2 mins late, but called them prior. I was told «sorry we goofed» aparently they had scheduled the wrong procedure. They informed me a doctor would need to be present and the dr had another appt. i was forced to reschedule. The really bad part is i havent had anything to eat for 18hours, and nothing to drink for 10 hours per ARA’s instructions. When i was rescheduled i was told «oh yeah, you dont have to withold food or drink for this procedure. Talk about the blind leading the blind.

ARA on HWY 123 in San Marcos was kind of lethargic and melancholy. I got there and immediately felt like a burden on the workers. I heard them complaining in the hallway in front of patients about having 3 hours left until they got off. No one seemed happy to be there. Not a pleasant experience, you could tell everyone was just ready for their work day to end.

Staff was very friendly even after forgetting an ID. The waiting room was loud but I don’t think the staff could do much about that.
It was clean and had newer and good magazines in the waiting area.

Meh not impressed. They are too quick, forgot to take my wedding band off. Not cool. Feels like a mill.

Staff is rude and not very accommodating. If you are not 10 minutes early they consider you late. Also DO NOT forget or lose the paperwork your doctor gives you. Even though you spend 20 minutes relaying all the information on the form when you schedule the appointment they still «need it for confirmation, like a pharmacy needs a prescription.» Without that form they then need verbal confirmation from your doctor and as we all know actually getting your doctor on the phone is next to impossible. So they will end up rescheduling you.

I went here for a SOAR THROAT a year ago and was told my account was closed upon leaving the facility and paying them my $ 75.00 copay only to find out a a year later there is a collections account on my credit report for $ 90 that I was never made aware by ARA that I owed. I only found out when I pulled my credit. I’ve spoke to other hospitals in town and they would never send you to collections for 90 dollars and thought that was absurd. When I brought this to ARA’s attention to settle the matter they were extremely rude and told me they will never delete this from my credit even if I paid these charges I was never aware of. ARA also falsely claimed that they talked to me about this in the past. Once my phone records proved that to be an out right lie they then changed their claim that they left me a message. They never left me a message, that is a lie also.

I went to this location for an ultrasound this morning. The office was clean and nicely decorated. The man at the front desk was very nice, and the woman who did my ultrasound made me feel very comfortable. No one wants to go to the radiologist, but the staff made it a pleasant experience.

I have been to the Westlake and Midtown ARA locations as well as this one, and this one is by far the most upbeat, professional office yet. They were slammed, but every single person I interacted with was happy, smiling, and treated me like a human being, and not just a slab of meat. Best location!

I came here to get an HSG done and I was really nervous because a lot of women says it hurts a lot. The woman who performed my procedure knew I was scared and was really honest with me. I asked her if it would hurt and she said there’s a ⁵⁰⁄₅₀ chance. I asked her if anyone has ever passed out while getting this and she said yes. She could have easily lied to me to make me feel better but she didn’t. Some may disagree with me but I really appreciated her honesty. During the actual procedure, she explained everything to me in detail. Thank God I was one of the lucky ones that didn’t feel pain!
I do agree that the front desk staff is extremely rude. It’s obvious they hate their jobs but I feel like most receptionists are like that.

My x-​ray session was very professional. However the follow up for the billing was very unprofessional. They had sent me several bills to an outdated address, and when they received confirmation that I had moved, they did not call me to inform me. Rather, they sent it right to collections, which is now on my credit score. As soon as I found out, I called them and paid the balance, which I would have been happy to do so upon my initial visit. After repeated conversations with their support team, and paying off the balance, they refuse the remove this from my credit score because it is «company policy.» But given the situation, it makes no sense.

I had to get an ultrasound of my thyroid this week, and was in and out in about 15 minutes! The tech was very friendly too. They also got my results to the doctor the next morning, so the suspense of waiting didn’t kill me.
When I called to make my appointment, the lady I spoke with was friendly and tried hard to get through all the questions she had to ask, so I could get my appointment the same day. I still ended up having to go the next day, but I appreciated that she tried to be quick.

This is based only on the front desk. They are the most rude people I have ever come across. I have gone in for two tests in the past two months and have had to deal with the same rude woman both times.
While the technical staff is great, it would be worth it to go elsewhere so that I do not have to deal with her again!!!

I walked into the room, was told to remove the top half of my gown and press my breasts against the hard surface. Gently, the rubber gloved hands handled my breasts in a way I am not used to, as if they had done this many times before. Each breast was positioned, smashed between two hard surfaces and photographed by a stranger as I held my breath. They repeated this process two times for each breast. No, I am not the star of my own adult film… I got a freakin’ mammogram.
While the tech was female and did not look like George Clooney (sad face), she was quick, gentle and discrete. The machinery has changed in the past couple of years, with lower radiation exposure and digital x-​rays… so no waiting to see if the films developed correctly. Retakes are done on the spot.
So while most people are not into exposing their breasts and having them handled by a stranger with rubber gloves, smashed in multiple directions, and flattened between two hard surfaces to be the star of their own pictures, for breast health, ARA is a good place to get a mammogram quickly and relatively painlessly. I was literally in and out of here in 15 minutes.