Arbor Floors

I went to the Round Rock store and selected a couple of carpets that I was interested in purchasing. I was told that Ibrahim would call me to make appointment to come out and measure and would bring the two samples for me to compare to my walls. He did call as I was told and made an appointment to come Friday, June 5^th at 3:30 pm for a measurement. He not only DID NOT SHOW UP, but haven’t heard from anyone associated with Arbor Floors. No phone call – NOTHING. I would not recommend this company to anyone, as I don’t appreciate being stood up!

I contact Arbor Floors, Cedar Park location for getting estimate for installation of
Hard Wood floor for my home. Ibrahim at this location helped me with the estimate and
helped me choose the right color and wood. The price was very reasonable as compared
with other similar companies. Also the installers were very friendly and they did a
very good job and they did all furniture moves and cleaned the floors after they are
done. I will definitely like to refer Arbor floors to anyone one who plans to do the
similar kind of work.

Rating for Ashley for customer service up to this point: I walked into Arbor Floors on a whim one day with sort of an inkling of what I wanted, and many questions about what would be recommended and what was even possible with some existing limitations within my old house. Ashley answered a lot of my questions and showed me some possibilities. She showed me something i didn’t even know i might be looking for. She later came to my house to measure for an estimate and bring larger samples i could see in my house with my stuff in my lighting. She has just been super the whole way through. She was able to help me make a choice that is ultimately cost effective but yet seems solid in terms of expected wear and warranty. Install will be two weeks to the day after I first walked into the store. I will do an update after the install, but I wanted to give props to Ashley for outstanding customer service and guidance so far.

We just had laminate installed in our living room by Arbor Floors, and the experience was amazing. Ibrahim at the Round Rock location helped me every step of the way. Juan was our installer, and he and his crew did a first rate job. They were fast, efficient, cleaned up after themselves, and very friendly and willing to answer any questions I had. When I accidentally stepped on a transition before the glue had completely dried, they were there the next day fixing it like new. I would absolutely recommend Arbor Floors to anyone who is looking to have new floors installed.

My experience with Arbor Floors was amazing from beginning to end. Kelly went the extra mile from the minute I entered the store to look around and running samples back and forth until I made my final decision. She listened to my concerns about picking just the right shade of brown for my floors and patiently worked with me to find the right choice. Their installer, Juan and crew, did a fantastic job knocking out the job in two days for approximately 1200 sq.ft. They worked non stop and cleaned up meticulously when they were done. Their pricing was well below other stores I visited and their service was above par. I can’t say enough good things about this group and would highly recommend them for your flooring needs.

Customer service is amazing! I came in just looking for ideas, uncertain of when I would be able to make the changes I dreamed of. Ashley is extremely informative, knowledgeable and helpful. They knocked out the job quickly & cleanly!

the entire experience was first rate. coming to our home to measure, selection recommendations, matching existing hardwoods, great prices!, one day installation, absolutely no installation issues or call backs and the cost was exactly what was bid. absolutely the best flooring experience we have ever had. BTW: We love our new floors! Thanks Arbor Floors!

After trying (in vain) to get some advice on carpet for a difficult floor arrangement, Arbor Floors gave me some practical solutions! Not only did the lady at the store hook me up with an installer to do the work for what most other stores would have charged for materials alone, she helped talk me out of some crazy ideas I had and into a more workable plan. There are a lot of flooring businesses in town with some great people involved, but this place takes the cake.

I couldn’t find the floor I wanted in any showroom in town. Mazz went to his warehouse and brought back just what I wanted. The price was very competitive and the service was excellent! My new wood floor was laid in just one day, and everything left neat and clean, just the way I like it. Thanks, Arbor Floors!