ATX Jetskis Rentals

Well, doesn’t really look like I need to write a review, but I will anyway. Had similar situation as most of the people who wrote reviews. I got a living social deal and made a reservation. Sounds like I’m one of the few to get through. Fortunately, I read a review the day of my reservation and decided to call. Luckily, she did pick up, but unfortunately she didn’t have my reservation and was booked for the day. Told me she was booked until October 18^th. She was in her vehicle at the time and couldn’t take my reservation. Said she’d call me back in about 15 minutes. And guess what? She never called back. I left messages for three days with no call back, so finally just got a refund on my livingsocial deal. Really not sure how people like this can stay in business.

The owner did not show up for our appointment. We called several times that day, even calling two hours earlier before the appointment, and never reached her. This was after being lucky enough to set up an appointment after multiple unreturned voice mails and emails. I confirmed the appointment one day earlier over the phone, so there was no question about the time. One day later, there has been no response to any of the voicemails we left when were waiting for her.
What is particularly disappointing is the advice we received from the entrance booth at the city park. I told them we were here for the jetskis. They said, «She isn’t here yet. Sometimes she doesn’t show up, so you probably want to park outside and walk for $ 1, rather than paying $ 10 to park next to the lake in case she doesn’t show up.» At least we got good customer service from someone that day!

I can’t possible rate them higher because we never actually got to rent the jetskis. The first time I called it took three days to hear back. She booked for two weeks later. We arrived at Walter E Long Park (and paid $ 10 to park) and waited by the docks for 20 minutes, not seeing her, a sign, or anything. We called and Norma said on her voicemail that she was sick and couldn’t put jetskis into the water. Understandable, but if you are unable to run your business, YOU should call the people who have reservations and let them know. So far, we are now out $ 10 and have no jetski experience to show for it.
I called the next day and made another reservation (AGAIN two weeks later — this is now a month from my LivingSocial purchase). I call her the day of to confirm because it was a bit rainy at the time (3 pm but our reservation was for 5 pm). She called me back, saying that it did look like rain so if WE were uncomfortable we could reschedule. NO, we wanted to GO. I only wanted to see if she would even put the jetskis in the water. We played a bit of phone tag because I was teaching so could not talk to her the one time she called back. At 5 my boyfriend and I headed out to the park, calling repeatedly to see if she was going to be there for our 5 pm reservation. We weren’t about to pay $ 10 AGAIN to park without getting in the lake. After 15 minutes of this, we got a TEXT MESSAGE saying they weren’t putting jetskis in the water because of the threat of rain. Meanwhile, it was completely clear and sunny (and remained that way).
This woman literally NEVER answers the phone. She automatically lets it go to VM and then calls back whenever. I probably called her 15 times in the course of all this and had to wait anywhere from 2 hours to 3 days to hear back from her. It’s not a very good business model.
We have asked for a refund from LivingSocial and will not recommend her to anyone.

I don’t recommend this place to anyone. They not only lost my reservation, which I placed more than week in advance, so I lost my time, gas and $ 10 for parking. But they did everything to ruin my Saturday even more — by not trying to fix that mistake and by hiding… Not picking the phone and not returning calls.

this is the kind of place that acts as if they are the only jetski rental place in Austin especially if you have a living social coupon, I don’t know if it was a bad employee there or what but definetly not the type of people you like to deal with. we rent jetski to have fun, there no fun dealing with these selfcentered people. I went and rent from other places, their service much better and cheaper and they don’t put all kind of rules on you as this place does

Like many others we also bought a Living Social deal and were not able to reach Norma to confirm the reservation.
She told us to contact them through the website which we did and she never responded to confirm our reservation. We’ve been trying to call her for a week now and have left several VMs. I finally got a hold of her on the morning of our reservation and of course she doesn’t have it. She was able to squeeze us in for later in the day.

I have had the same terrible experience! I purchased on Living Social and have called (no joke) 15 times over the last 4 days to make a reservation. And always goes to voice mail… still waiting for her to get back to me! I will be returning this ASAP. Completely unprofessional!!!
I didn’t mention that the one time Norma answered, it was around 6:30 pm. It seems that the number is her private cell phone. She said the Jet Ski place is closed now and to call back in the morning. As I proceeded to explain to her that I had already left numerous voice mails for her, SHE HUNG UP ON ME!!! HOW RUDE!

Norma was very nice and professional. We had an amazing time and I would highly recommend her if you are looking to have a great time on jet skis. She runs a small company but overall we had a great experience.

I too have been trying and trying to get ahold of Norma. I have left voicemails and emails and she acknowledges neither. My wife was kind enough to get me a GroupOn gift with this company for my birthday and we were really looking forward to enjoying our time on the lake but now we are trying to return it. This is not even a company, it’s just a lady with a jet ski who may or may not answer her phone. Too bad because we were really looking forward to it but don’t waste your time or money here. Besides if you read the fine print it really does say they only provide half a tank of gas and that’s not enough for their minimum rental. Who does that???