Austin Diagnostic Clinic – Westlake

This is for the location at St. David’s North Medical Center, third floor, Women’s Imaging Center.
Went to get a mammogram and ultrasound for pain I was having. Asked the nurse, the radiologist, and the front desk for the insurance code that would be sent to my insurance. They gave me the same code. Twice. I checked with the insurance. Twice. They all said it was 100% covered. Twice. Then a month later I started getting bills, that added up to (so far) $ 400. Turns out a different code was submitted to the insurance company, but not given to me (if I had had the correct code, I would have never done the imagining).
If a business gives you incorrect information, or food, or product, they will take responsibility and foot the bill, exchange the product, try to make you happy. Health care providers? They don’t give a happy hell if they did anything wrong. Pay your bill and don’t ask questions. Not our problem.
Our health care system in the US sucks. And ADC is just one of the incompetent places who doesn’t take responsibility for their own mistakes.

So frustrating! Have had a stomach ache for a few days and decided to make an appointment with Dr. Liebermann. I understand that gastroenterologists are crazy busy, and I know there was probably a slim to nothing chance of getting in, but they usually at least offer to set you up with another doctor or a PA to make sure you’re ok.
Here’s the appointment conversation:
Me: Hi, I’d like to make an appointment with Dr. Liebermann. I’m a new patient, but I’m hoping there’s an opporutnity to squeeze in tomorrow or Friday.
ADC: Oh well if you’re a new patient, he won’t be able to see you until May.
Me: Are there any other doctors that can see me sooner?
ADC: The next availability would be April.
Me: April? It’s April 8 today.
ADC: I said April 30.
Me: I’ve had a stomach ache. Is there anyone I can see in the next 48 hrs that can help me?
ADC: NO. You can see Dr. Lierbermann on May 18. Or you can always go to the ER.
I took down the name of the customer service rep, but decided not to post online to follow the golden rule.
Lesson learned. Don’t call Austin Diagnostic unless you have at least a month to wait even if you’re in pain. If I actually see Dr. Liebermann and he turns out to be a good doc then I’ll update my review as it’s only fair, but for now 1 star for lack of empathy.

Nice new building which is easy to get to.