Austin Women’s Health Center

I do not recommend this clinic. I am giving it two stars because the staff at the front desk and the counselor I spoke with at my initial consultation were all more than what I could have asked for and were very helpful. The girl that did the ultrasound was also very nice and accommodating. The counselor answered all of my questions and made me feel at ease about my decision to terminate my pregnancy and that this was a very safe procedure (the vaccumm aspiration based on how far along I was). I was happy with my decision at that point. Then I spoke with Dr. Hassman (dr. performing the abortion) for a total of maybe 5 minutes. He was very callous, condescending, and insensitive. He did read all of the possible things that could go wrong with the procedure, which are horrifying, but I understand that this is a part of the TX State Law process. However, not once did he reassure me that the abortion was an overall safe procedure as I had been told by the counselor previously. I asked about future fertility issues and his answer indirectly indicated that I would likely lose some fertility within the next year. Because of my ultrasound results, there was a potential bleed but I was not having any bleeding; he mentioned I may «miscarry» but his tone and delivery were so incredibly uncaring. He did not once review the actual procedure with me as far as what was going to happen on the day of; I learned the majority of this from the counselor. As a professional OB/​GYN, this process should at least be briefly reviewed by the doctor with the patient to place them at ease and so they are prepared for what will happen on the day of the surgical abortion. This was one of the most difficult decisions of my life and deserves some compassion, and that goes for any woman. I am not sure if this is because the doctor is a male and therefore cannot understand what a woman is going through during this time. I felt like I was just another patient that he needed to hurry up with. I mentioned some other things about my medical history and he said «Well I think we’re done here, and I will see you at your next appointment» and left the room. The lady in the room also said, «Do you know your way out?» and that was it. The tears were festering in my eyes as the Dr. walked out of the room, and I just walked out and broke down in my car right afterward because of how this doctor made me feel. This is not only a decision you have to be comfortable with, but also feel comfortable and at ease with the doctor performing the procedure, and I was very uncomfortable and distraught afterward. There was no way I could move forward even though I tried.
This is completely unacceptable and wrong to make a woman feel this way who has every right to chose what to do with her body. It is such a shame that there are not any female OB/GYN’S at this facility that can perform the procedure. Again, the staff is very compassionate and helpful and the place is serene and calm.
I will now have to find another appointment with another clinic (hopefully a female). I also hope to have enough time to complete this procedure, which is now very limited. I felt I should share my story with other women out there so they are either prepared with moving forward with this doctor or to possibly consider another facility.

Please don’t ever go here! These people are heartless and treat you like cattle… I felt like ignored and pushed around… The waiting took forever and not a single person was polite… Everyone treated me as a thing or a problem, not a human being who was in horrible pain! They overcharge and have hidden fees and wanted to charge me an extra $ 35 for a proper doctor’s note… This place is dirty and a rip off and they don’t care about their patients at all… Run away fast to any other clinic… This has to be the WORST one by far!

Thank you for being there for those who need you. Against all odds and all the irrationality out there, you have chosen to do what is right, as hard as it might be.

I’m so grateful for this practice and especially for Dr. Massman and his staff. As a strong abortion advocate in Texas, I’m proud that this clinic still serves women in need here. Their counselors, nursing and physician staff were straightforward and extraordinarily professional with me.
I found myself with an unplanned pregnancy due to an IUD failure (I should play the lottery — I’m statistically 3 in 1000 women), compounding medical issues and without medical insurance. I am in a lifeline partnership with a man I love, but we are not in a position to have a child currently. Dr. Massman’s staff served me professionally and with medically sound service. As a type 1 diabetic, their staff was knowledgeable about how to best serve my extraneous medical concerns. I plan to have a successful pregnancy in a few years, but until then, I will likely continue to come back to Austin Women’s Health Center for birth control and annual exams.
The only downside to this clinic was the wait times. All said and done, we had approximately 5 hours to wait there between the two appointments. Nonetheless, I understand why wait times were so great — largely because the demand for their services is so high.
The setting in south Austin is by a creek and quite serene. I think surroundings matter; there were no protesters at the clinic and the clinic was calm.
I should also mention that I called the Planned Parenthood in South Austin and received a bad attitude from the woman on the phone. Planned Parenthood only provides surgical abortions, they cost approximately $ 750 and there are few patient options provided. Austin Women’s Health Center offers both medical and surgical abortions and at most, the out of pocket costs will run $ 530. They’re a far more affordable and effective clinic. As much as I would like to support Planned Parenthood’s mission, I was sorely disappointed in their staff and structural setup.

I can’t say how much my wife and I appreciated the great service that the physician and support staff provided us. Everyone we came in contact, from nurses to front office staff, did an excellent job during our visits.
I don’t write many online recommendations except when I get one-​star or five-​star services, and Brookside deserves this highest rating based on our experience.

I called for an appointment in Killeen and was given one in a week which was fine for me. The second appointment was scheduled to my convenience on a Saturday. The wait was very long but you have to expect it with only one doctor.
The staff was very nice and polite, the procedure was done very nice. The doctor explained everything that will be done and asked if I had any questions. The whole clinic was very nice and clean. Recovery room was exceptional. I would recommend it to every woman who would ask about it.

This is a great place if you find yourself in a position like I did. I will be coming back for my annual exams, and plan on using these doctors as my PCP.
I have nothing but good things to say about Austin Women’s Health Center (aka Brookside). Every single staff member is awesome. The location is convenient, parking is plentiful, and I had no notable issues. My wait time was not very long at all. The nurses were amazing and comforting. The patient advocates were all very sweet and understanding. I felt very cared for and at ease. This is a very woman positive place, which is hard to find here in Texas.
Keep it safe & legal. Support this amazing doctor’s office, whether or not you plan on becoming pregnant, and whether or not you plan on continuing your pregnancy.

They were so nice! The only place that took my insurance to get the nexplanon. When I call with any questions I always talk to a person right away. Love this place!

Horrible place! The wait is over 3 hours long. Then the nurse read my paper work wrong, almost giving me a heart attack and made me cry– I had to leave and go to my other doctor for medical records –my regular doctor said that they do not know how to read paperwork. That what they read were not MY RECORDS but my family history records thus, giving me a wrong diagnosis. then once i confirmed they read the diagnosis wrong –they said they could not see me. So I wasted from 9am to 1pm at there office to be told i had to drive to the other office and hour away in kileen
way am i ever stepping into that place again!!! if they do not know how to read medical records how do they know how to do any other procedure or even read a pregnancy test. This place should be shut down.

I called this place to make an appointment and right off the bat i had a bad feeling about it. The receptionist was cold and monotone, and put me through a recording of a doctor explaining the laws and all that, but the doctor himself sounded very uncaring. She didnt bother to ask me if I had questions or to even laugh at a joke I made, so immediately decided to call someone else (whole woman’s health clinic) and instantly felt better the second I cancelled.
A woman in this position should definitely research and follow her instincts. its important! I gave it 2 stars simply because at least it was slightly informative and it made me follow my instincts. I am sure I did the right thing!

Had to go here recently. Their location is very pretty. Set right across a little stream. The outside made you feel welcome. The people who worked there were very friendly and helpful and understanding. They made the whole experience as streamline and painless as it possibly could be. The prices were very reasonable. I would definitely recommend them if you need their services.