Auto Zone

Yesterday my husband and I were rescued by a manager named Stephen J. at this Autozone. AAA jumped the dead, corroded battery and we hobbled the car to the nearest Autozone. Stephen went out of his way to help walk my husband through cleaning the acid corrosion and replacing the car battery. My husband told me later how he felt empowered in knowing how to change his battery now. Stephen blew us away with his level of service. Best experience we’ve had with customer service in a very long time.

Always a convenient location in the neighborhood for what you need. The Management and Team is always available to let you sign out simple tools for fast repairs and willing to help you get what you need.
Surprised no one has not Unilocaled them before.

My car battery died. We started it again using jumper cable and drove to this Auto zone.
The auto zone staff pushed a machine in front of my car and started to test it. And he said my battery is bad. He went back to store and found my info from the computer. He brought a new battery and installed for me right away. After that, he tested it again and make sure the alternator is good too. The whole thing didn’t cost me anything because he said my old battery is still under 2 years warranty.
I like his professional style. He is very straightforward, quick, no BS whole time. Not to upsell or anything like that.
I bought an air filter from the same store before. A different staff put it into my car without charge. Buy my dealer told me they will charge me $ 15 labor fee to put the air filter. So that’s the reason I never wanted to go back to my dealer.

Sometimes, I think I set my self up to be ripped off. I know NOTHING about my car, or any car for that matter. So, when my check engine lights pops on, and my car starts making weird noises, I prepare for the worst, and hope they don’t try to sell me something I don’t need, cause I’ll believe ‘em!
I am so so happy to say that I took my car to Auto Zone this afternoon and don’t feel like I was fed ANY bs!
Ben, was very nice and helpful. Checked my check engine light for free (I was told by an automotive repair place that they would charge me $ 90, not to fix anything, just to hook it up to the computer and see why the light was on!).
He checks it and puts the codes into the computer and prints out the list of things that could possibly be causing the light to stay on. So, we start at the top of the list of 3 things and Ben goes back and forth and in and out of the store with me to show me exactly what he was talking about and exactly where in my engine it was. He told me how to check this fluid and how to change out this thermostat, etc. He explained EVERYTHING to me and mostly in terms that I understood!
All in all, were still not 100% sure of the problem yet, but we were able to rule out most of the things and we at least have an idea of where to start.
When I have daughters, I will require them to take some sort of automotive class in high school, like I wish I had. But, for myself I will feel confident from now on taking my car to AZ and know that they are not just trying to sell me something!