Bank of America

I have been with Bank of America since it was Nations Bank — so over 25 years. My husband went to Bank of America yesterday to have a document notarized. He arrived around 3:25pm thinking he had plenty of time since the bank closes at 4:00pm. He was warned that they might not be able to help him because they close at 4:00pm, although there were only two people in front of him. After a 25-​minute wait (and knowing they wouldn’t help him when they closed at 4:0pm, he left with the intention of going back today. He made an online appointment for 3:30pm, but when he arrived, he was told that he needed to show proof of the entire document (he only had the last page). This may be a notary requirement, but it has never been enforced on any of the other documents we have had notarized at Bank of America. He was able to provide them an electronic copy, which they wouldn’t accept. He asked if they could print off the two-​page document, and they said «no» and recommended that he could go to Kinko’s. Does any of this sound like good customer service to you?
My daughter works at a local bank and she couldn’t believe that they told him they wouldn’t be able to help him because the bank closed at 4:00pm and he arrived at 3:25pm. She said that they always stay open until the last customer is served. Additionally, knowing that he had taken off early from work two days in a row, you would think they could have helped him print his document. Finally, what bank closes at 4:00pm? Not any of the other good ones.
We have stayed at Bank of America because they have locations throughout the country and I love their online banking features. But now, so many other banks have the same feature, so Bank of America, we say «bye bye».

Patronizing this bank is like going to the doctor. They don’t seem care about your time. This is evidenced by the fact that no matter what time of day or how many cars in the drive up… there’s typically only 1 – 2 staffers working the «line.» I appreciate if they are taking extra time to make sure the numbers are correct… however it’s more that they just don’t have the personnel coverage that would reduce waiting times.
After 20 years of banking here, it’s just time to move on. Thanks for assisting with the motivation to change!

So after my trip overseas, I returned to the bank to close all my accounts. The manager could not even remember me or my issue even through he had promised a full investigation. Just as I suspected, lip-​service apology and nothing changed or learned from ruining my family’s trip.
I have since moved my business to Austin Telco. Working with a small credit union is a little kludgy and slow but the clerks always remember my name and are always friendly. Plus they offer much better rates on EVERYTHING!
I would like to encourage anyone who is tired of dealing with terrible service and poor rates to move themselves to a credit union. Bank of America does not want your business and does not care about your future or your family.

Fast and friendly service. I’ve come here to open accounts, close accounts, transfer money, deposit money, use ATM, and buy money orders. It has always been excellent.
Pro Tip: You can reach this branch via Jollyville Rd in addition to the 183 access road.

This BofA branch has always given me great service. Plus they usually have fresh complimentary Krispy Kreme doughnuts from next door!