Bee Caves Dermatology

I have had a great experience at Bee Caves Dermatology and with Dr. Martinez. I first saw her as an emergency patient because a cyst on my arm literally exploded. It wasn’t life or death, obviously, but I really had to see a doctor ASAP. She fit me in the next day, and she and her staff were super nice and professional.
That was 5 or 6 years ago. I have seen her since for cosmetic skin care, and she and Sarah are always wonderful. The parking is easy, they’re not overcrowded, and I never feel rushed there.
Also, she always knows and remembers me, even when I’m not there frequently.
She does take insurance, but not my crappy insurance. I pay out of pocket to see her because she is worth it. If you’re on the fence, I highly recommend seeing how she can help you.

I have been a patient for six years and been happy with my services. Dr. Martinez got my skin issues under control & am very happy with the results. I recommend Bee Caves Dermotology.

Dr. Martinez and staff are wonderful. I have been a patient of Dr. Martinez over 5 years, and I wouldn’t see anyone else. She takes the time to really exam you, talk to you and she does care about your concerns.
Her staff have been with her for 10 plus years, which is a good sign of a great place and person to work for.
Thank you Bee Caves Dermatology!

I’ve been seeing Dr. Martinez for more than a year now for help with basic acne and she’s been great! I have always found the staff helpful and polite. I’m seeing some negative reviews here which are surprising to me — I definitely don’t doubt their accuracy but since my experience has always been positive I’m hoping that appropriate changes are being made to the staff.
My only complaint would be lack of natural/​organic products as we at home are making a shift to try to eliminate any beauty or household products with harsh chemicals.
I will say that her morning face lotion w/​SPF is great! Goes on smooth and not oily at all. Her Vitamin C serum is also great — but I was able to find a similar serum that is more natural and at a lower price.

This place is bad… really bad. The office staff are rude and unprofessional and Dr. Martinez comes across as arrogant with an I am better than you attitude. She gave me a prescription for a skin condition that I have and told me to come back in a few weeks. I was asking about a procedure I could try and she told me that it was not covered under my insurance and that I couldn’t afford it. I asked her how does she know if I could afford it or not. She just said that it was really expensive and that I should just try the prescription meds. I happen to have a great job with a nice salary. I tried the prescription meds she gave me and it did not help at all.
I called her office and asked her staff if Dr. Martinez could give me a different prescription and was told I would have to come in for another appointment. I WAS JUST THERE 2 WEEKS AGO. I said no thanks and a few weeks later I got a letter from Dr. Martinez stating that she would not be able to provide service to me and that I would need to find another dermatologist. Ok. Whatever!

I had the worst experience I have ever had at a doctor’s. The staff is hostile and unprofessional. I had a family emergency and needed a refill on my face cream prescription and I called them and explained the situation. They said that I needed to come in for my annual appointment and I asked if there was anyway to get a prescription for the next week or so until I could come in. They agreed and later I received all my records in the mail with a letter that I would need to find a new doctor because of my failure to comply by coming in first. I was shocked and confused, especially since my family and I had been a patient for over 5 years. This is apparently not uncommon for her though, as I discovered by reading the reviews below. Do not go here.
And the mole she removed a few months before this incident, grew back.

I went to her about year ago for a skin check. Got thumbs up for another year. I went to her again this week for my check and things were not so awesome. I had some areas of concern, and darn it, it seems I indeed have some precancerous cells that require attention. Dr. Martinez gave me options. I appreciate that. The medicine I chose had a harsh affect for me. I got back into see her right away and she revised the plan for me. I had to ask about Botox and products because she doesn’t bring that stuff up at all. I think she’s awesome! Her staff is nice too! And this isn’t important but… She is adorable, casual chic, and looks 20. Above all, she is kind and knowledgeable and will explain things to you.

I’m a fan of Dr. Martinez. The office is nice, always clean and I am always able to get an appointment when needed. I can see where people get the «rude» vibe from the rest of the staff, but they have never personally been rude to me so I can’t comment much on that. There is a short wait (sometimes 10 – 20 min) before you are seen and the appointments are all very quick and to the point. However, when I have issues I definitely feel free to bring them up and ask more questions and Dr. Martinez has never been annoyed with me taking up more of her time.

Been going two years, mediocre service, yes I kept going back. I called with a concern about some moles, Doctor Martinez was out on vacation again. seems way more interested in selling botox/​products than real skin care. I did see a another dermatologist who took care of my moles and skin tags wow what a difference! I am prone to skin cancer and needed a good doctor. Rude receptionist, read on… you have any questions or issues this doctor will not address them with you she just sends out a letter and fires you as a patient. Very poor care, no communication stills, just a letter about you being fired as a patient. Move on! They deserve bad reviews.

Really surprised by all the negative reviews as I’ve had nothing but positive experiences with Dr. Martinez and her staff.
I was a patient of Dr. Martinez for a few years and went in for a variety of reasons. Each time I went in, her office staff was always kind and professional as was Dr. Martinez.
What I particularly liked about Dr. Martinez was that she took the time to listen, ask questions and explain her diagnosis and treatment plan, instead of half listening and scribbling out a prescription like so many other doctors do.
I was really disappointed when my employer switched insurance providers and I had to find a new dermatologist. With my record request Dr. Martinez included a really nice note, thanking me for being a patient and wishing me the best.
Of all the doctors I’ve had, Dr. Martinez and her entire staff (from the front staff to the nurses) have been beyond helpful, knowledgeable and competent. I really enjoyed being a patient of Bee Caves Dermatology and hope one day my insurance will allow me to return.

I am shocked that anyone would give Dr. Martinez and her staff at Bee Caves Derm a less than stellar review. I have been going to Bee Cave Derm frequently for about a year or so. Dr. M was voted best in Austin a couple years back, and there’s a reason why. She is not only extremely intelligent (duh– she’s an MD, and phi beta kappa :)), but also one of the most caring and good doctors I have ever seen. No matter what type of medicine a doctor practices, I believe there are common traits that define a healer, caregiver, and professional medical doctor.
Dr. M sees every patient herself no matter what the issue. In our interactions, she has always been kind, patient, and understanding. Skin problems can be embarrassing and really affect one’s esteem. I have never felt judged or rushed by her or her staff. She takes the time to listen, and find a custom solution to help the individual.
Her nurse and receptionist have always been friendly and helpful.
I wish all my friends would go to Dr. M for their skin because she is so attentive and caring!

Went to Bee Caves Dermatology a few weeks ago and wanted to say how impressed I was with the staff and with Dr. Martinez. The office is really comfortable and I did not have to wait long. Dr. Martinez is so super sweet and extremely knowledgeable. She took her time to listen and answered all my questions. The nurse was really nice as well, making sure that I understood how the rebate cards for my prescription worked, answered some questions that I had about follow up visits and gave me some recommendations on products that would work well with my skin. I booked a follow up appointment and would not hesitate to recommend Dr. Martinez to anyone looking for a great dermatologist.

Dr. Martinez is not only professional but the kindest & most caring Doctor I have ever been referred to. You are not a number to her, you are a patient needing help. She takes her time & listens to you, I can understand why she has been given so many awards. I was very surprised by some of the reviews. I have been a patient for several years & would highly recommend Dr. Martinez. Her staff is also very professional & caring.

I was so confused when I saw the reviews here. I have been Bee Caves Dermatology twice now and both times had a wonderful experience. I barely waited, the receptionist was very sweet, and Dr. Martinez was very helpful. She also went out of her way to find an affordable scar treatment for me that was less expensive than the compounding prescription. All and all, I would certainly recommend Bee Caves Dermatology.

Dr. Martinez and her staff were awesome! I was recommended by a friend because I had a strange spot show up on my face. She did a thorough check of my face and my whole body. She gave me some samples of the prescription she gave me for my rosacea as well as some over-​the-​counter face wash samples and coupons. She answered all of my questions and made me feel very comfortable.
The only thing I wish I would have done was to check with my insurance first. The appointment was more than I expected, but that is my fault since I didn’t check into it before my appointment. I will be going back. Thanks to Dr. Martinez and her team!

What a weirdo.
Here’s the sitch. I had a rash on my face (awesome, yes, I know you’re jealous). I have a job. I am a girl. Put those three things in a blender, and it means that I wear makeup. This is important for the rest of the story.
On referral, I go see Dr. Martinez for said rash. After waiting (and waiting) in the aptly named waiting area, I finally see her. She says, «well you look fine to me.» Well, ok, that’s coz I have makeup on, I had a big presentation today and didn’t want people focusing on my big red face. But see I wiped it off here, you can see it. Now look at this bit, it’s like this all over. Maybe you could check out the rashy bit and give me your thoughts on what it might be and how we could treat it. «Well, that doesn’t seem that bad to me. If you’re going to wear makeup, I can’t see the problem.» Okay. My bad. I guess. I mean, you could look at the rashy bit that’s totally visible but… no? Ok. I guess.
So for some reason (my regular doc really loves Dr. Martinez, I’m thinking maybe I just caught her on an off day?) I go back on a day when I don’t have to go back to the office, and show up without any makeup so she can see my big red face. And now she actually says «Have you thought about wearing makeup? You could probably just cover that up.»
!!!
Yeah. That’s what I want to do. I don’t want to TREAT the problem. I want to continue having the problem and putting makeup on over it. See, I didn’t realize I was visiting the Clinique counter at Macy’s. I thought I was at a doctor’s office. WTF? Have I thought about wearing makeup over that? AS A SOLUTION? No, I want some freaking medicine, or a treatment plan, or to be told to avoid artificial sweetener, or something. I already know how to put on makeup.
And at no time does she acknowledge that we have ever spoken before (maybe a week has elapsed between appointments) or that what she told me during the second appointment is in exact opposition to what she told me during the first one. What a complete weirdo.
After I affirmed that makeup, to my mind, didn’t constitute a viable treatment plan, and stated that I had concerns that the rash, much like most medical problems, would only get worse if left untreated, she eventually, and in an oddly grudgingly manner, gave me a prescription along with a sample for a moisturizer to try. Neither helped.
Avoid.

My head itches. After seeing Dr. Martinez, thankfully, it now itches less.
Though some reviewers have taken issue with the doctor’s demeanor, I found her professional, intelligent, and honest. Her clinic was gorgeous and staff friendly. Most importantly, she diagnosed my issue without giving me the lab test run-​around.
I would definitely refer her to anyone with a skin issue. She was also very generous in squaring my bill, considering that I don’t have health insurance. Thank you, doctor, from keeping me from having to run away to Canada for one more day!

Shockingly, Dr. Martinez is such a bitch that she actually made me cry during my visit. I went in for a skin cancer checkup at the referral of my regular doctor; I had recently moved to Austin, and only three weeks before leaving Chicago, a skin cancer had been discovered and removed from my left shoulder. It was six months later, and I was very concerned about symptoms around my shoulder. Vulnerable and worried.
My previous experiences with the Chicago dermatologist being exceedingly kind and respectful really didn’t prepare me for Dr. Martinez to be rude, argumentative and condescending. An overwhelming lack of compassion. In addition, I asked one question to the receptionist about an office policy, and the receptionist was no less bitchy about telling me to just go elsewhere, instead of actually responding to me. Thanks for the advice; I certainly agree, and will not be back.

I was recommended to Bee Caves Dermatology when my dermatologist moved away. I was looking for a female doctor who would be thorough and take the time to help me understand any procedures recommended as well as pitfalls or concerns to be aware of.
Dr. Mary Ann Martinez was extremely helpful and asked me a lot of questions to help understand how we should proceed. She explained the basis for any blemishes or skin issues that I have and the best way to treat them as well as anything side effects I should be aware of. She was helpful in also walking me through how they handle insurance so I could make a decision on how to proceed. She’s great, I’d highly recommend her!
The only pitfall is the waiting time was over 30 minutes just to see her, and I spent over an hour there (waiting time and appointment) total. I’m hoping subsequent visits will get faster.
A BIG plus — they solicit feedback! They gave ma postcard asking me to share my opinion, and voila :)

My last dermatologist I loved, but the staff was terrible and thought it was okay to give out expired samples. Uhhh not okay with me.
I asked for recommendations from friends but all of theirs were on the north side of town so I wanted someone a little bit closer to me. Dr. Martinez was a total shot in the dark.
The office was in a great location, easy parking. The staff was sweet, the office décor comfortable, and I only waited a few minutes before I got in to see her. She came in and was very nice, I just went in for a skin cancer check and a check on a few places. We did it quickly, she answered all my questions and addressed my concerns. I was given samples, prescription and ideas for «sun friendly» clothing. I have to go back for a follow up in 3 months where I want to really start looking at more cosmetic concerns so we’ll see how it goes then. My only complaint was I did feel a little rushed which I thought was goofy since there weren’t many people in the waiting room, but otherwise nice first impression. :)