Brents Tree Service

I had this tree service trim a pecan tree in my front yard and then 2 ash trees in my back yard, spending $ 700.00. I noticed that when they cut off the limb from the small ash, it revealed some dead branches. I called them back and asked them to come back and trim off the 3 very small dead branches which I was surprised they left in the first place. I asked if they usually cut off dead branches and he said they were only required to cut one branch off that tree and they weren’t cutting any more. He told me I would have to pay them to come back out here to cut off extremely small branches they should have removed in the first place. I have used this service for many years but never again with this kind of service.

Not even worth the one star! They butchered my trees so bad! It’s lopsided and uneven. They were just supposed to trim the branches and lift them. Instead they cut off serous branches and the tree is starting to lean even more! They removed another tree but left a stump after I was told they were going to grind the stump into the ground.

WOW… what a great job these guys did! I have used Brents tree service before and they really knocked it out of the park this time. the yard looks better than I could have imagined. They clean up everything and sealed all the cuts, I don’t think they left a leaf out pf place on the ground. I’m not sure what happened to others on Unilocal but every time I’ve used Brents this has been my experience, I would not allow ANY other tree company to touch my trees…

My husband and I chose to call Brent’s tree service, as we both had worked with him as a client years ago, and felt he had a good reputation. I called to get an estimate, and spoke to an LJ (?). As soon as I said «free estimate», he was short and clearly didn’t want my business. We are sinking a bunch of money into a home we are under contract for, and intended on using Brents. The property needs a lot of tree trimming and potentially a tree cut down, as the property is pretty neglected. We are getting our finances in order, just as any responsible home buyer… We know it will not be cheap, but we will never know from Brent’s how much that will cost, as I was refused service. There are plenty of companies willing to do this out there, and we will be vocal to our realtor and friends about who NOT to call.

Pressure sales. Called for appt and some guy answered w/​o saying co name because he thought I was a friend. Apologized. Sales approach buy now don’t get other bids since our deal may go away. Hesitated to discuss each tree.

This company removed a large (Over 100ft tall about 4ft in diameter at the bottom) tree from my yard. The job they did on the tree was ok, but not what I had expected based on the reviews and recommendations I had read. There was more damage to the yard around the tree than I would have hoped. They never showed up before 10 or 10:30 in the morning. They left a huge piece of the tree accidentally and did come and get it later, but I had to call twice.
The biggest problem I have is that they asked to move a large workbench so that they could walk through the garage instead of having to haul large pieces through the small gate. I had no problem with this. However, it started raining before they left for the evening. They had not moved the bench in and all the things I had on the bench were water damaged overnight, including tools, thousands of fasteners, and jobs in progress for customers.
They came by to survey the damage and offered to take some off my bill but then tried to argue with me about what it was all worth and what the damages were. This is on a $ 4100 job. They didn’t agree with my number but offered to replace it so I said, fine, take it all and replace it. All of it, and provide receipts. That’s when they gave in a gave me a more reasonable number but still short of what I felt was fair based on the inconvenience of having to replace the items. The guy was super condescending to me and basically gave me the impression that it was my fault despite having no idea what he was looking at or what any of it was worth.
I would not use them again based solely on the attitude and actions of the guy sent out to assess the damages. They will absolutely not get my business again and I will recommend against them in the future.
One last thing that I saw someone else mention; the sales practices are very high pressure and they basically give you a ton of ‘discounts’ if you book the work on the spot. This is BS and just a shady sales tactic.

These guys are great! I called to get an estimate and Darryl came to my home, gave a quick estimate and a time and date they would be there. I asked for a heads-​up when they were on their way and Darryl called as requested. The crew (lead by Jose) showed up five minutes early and did a superb job trimming the trees as requested (I admit that I can be somewhat of a pain) and cleaning up afterwards. Jose said it would take two hours; it took an hour and 20 minutes. I have been trying to get my trees trimmed right for a while now and this crew did everything as expected and requested. Thanks guys. You exceeded my expectations.

It looks as if the reviews are either really positive or really negative. Maybe it depends on the crew that is sent out. Not sure, but my experience was all positive. The guys worked really hard to remove a large cottonwood tree in a difficult location, right next to the lake. They had to haul it up some stairs to their trailer across the yard, so it was lots of work. They were very efficient and professional. They did a great job cleaning up any fallen leaves and branches in the yard and boat dock also.
The estimator was also very professional and honest, telling me not to take out some branches on some other trees to maintain balance.

Brent’s Butchers. My poor trees. Original quote was at par or better than other quotes; no problems there. They came out to trim 2 small oak trees in my front yard, very simple job. They way over trimmed and took off over 50% of the canopy (broccoli trees); my first reaction was absolute shock. Closer investigation revealed that they didn’t take out all the undergrowth and didn’t cut all the limbs where they were supposed to. Paint EVERYWHERE! Trimmer professionals use black paint to cover the wounds where cuts were made to protect against insects, etc. Not these guys… they painted large swaths of black paint on branches that didn’t even have limbs cut off AND they didn’t paint all the ends of branches that they did cut on. They ran out of black paint (not surprising) and then moved on to their 2^nd favorite color, GREY! Complaint sent and seemingly well received by John. He didn’t tap dance, he acknowledged all the problems and took ownership for the mistakes, no problem there. He kindly did not charge me for the job and told me that he would send a follow up crew out to complete the job on the things they missed. He was really nice about it so I agreed. However, they came back out and I found new damage and additional chainsaw damage where it didn’t formerly exist. And, that’s right, they didn’t paint the wound and left it exposed.

This is a bit long, but worth the read if you are considering Brents.
Short version: HIRE THEM NOW without hesitation. You WILL NOT be sorry, they are the BEST and coincidentally one of the most affordable.
Longer version: Hands down some of the best customer service I have received in my life. They did an amazing job and beat the price of just about everyone else. They came out and did the job in no time, and the trees look beautiful.
Here is where it gets good: I thought there was damage to my roof from the job, and emailed Brents. Jerry and Cisco came out the next day. The damage, it turns out, wasn’t even caused by Brents. It was an issue caused by the way the roof was laid. But Cisco (Brents Carpenter) got up on my roof and fixed the issue for me without hesitation or charge. Wow! I mean I wanted to buy him lunch.
BUT WAIT THERE IS MORE: There was a thick tree wire (you know the kind that is supposed to pull an overly separated tree together) in our tree that had broken before we even moved in 4 years ago. I had resigned that it was just always going to be there looking ugly and damaging the tree. Cisco grabbed his ladder, a hammer, chisel and wrench and got the wire down in about 5 minutes, again without hesitation. I mean this wire was not Brents responsibility in any way whatsoever. Yet they took care of me, the customer and my trees without question.
I cannot express how blown away I am by the completely amazing customer service from this company. Jerry, Cisco, the person who quoted us the job (sorry I cant remember the name) and the entire team were above and beyond at all times. I will never use another service, even if cheaper. I will always refer folks to Brents. You have a lifelong loyal customer now. Hire them now for your job and know you are getting quality work, at a great price, without any stress. They will ensure you are happy.

06/​02/​2015
I guess this falls in line with some of the other reviews I have read. I called to get an estimate to cut down a few trees. Darryl comes and gives an estimate that is $ 300 over everyone else. He then says that he’ll take off $ 200 if I commit right now. I tell him that I have another company coming to give an estimate. He immediately revokes the offer and storms off. I called Brents Tree Service first from suggestions I received. They were the second to last to call back, the least professional, and used high pressure sales techniques. I think I’ll be going elsewhere.
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Update.
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The follow up call.
06/​03/​2015
I won’t go into a lot of detail. I’m not sure if the call was to ask my opinion on the situation or just tell me that I was wrong. Darryl did try to clarify himself on the $ 200 discount, which I appreciate. Things took an odd turn when he said that he didn’t care if he had my business. When I was asked about my take on the situation, I was interrupted twice without being able to give a full answer. The conversation ended with Darryl saying, «Look man, I’m not here to play games with you,» and then he hung up on the call. I would like to believe that maybe the phone lost signal, but I don’t think that’s the case.
Thank you for the attempted follow up. I can appreciate that it is not easy to call or talk to a person that is not pleased with your work/​company.

Let’s be clear — I love my trees. Really. So, when I needed some tree work and I called several places for estimates. Brent’s Tree Service was very professional from the get — go.
The estimator (John) was quick, prepared, and pleasant. He arrived in a marked vehicle and in uniform. He had the courtesy to call me when en-​rout as well. He gave me my related options. He did not engage in any pressure sales tactics.
When I chose Brent’s Tree to do the job I contacted John, who was very prompt with communication. He was also spot — on with how much time the project would take to complete — far less time, in fact, then other companies projected. The project cost was below others as well.
When the crew arrived they were uniformed and in marked vehicles. They were pleasant too. They completely cleaned up after themselves, They removed all reasonable traces of their work. The job was complete in two hours, within two days of scheduling. Good stuff.
To top off this very positive transaction, Jerry the owner called me himself the very next day to check on the finished job, and thank me for my business! I am so impressed.
You bet I will only call Brent’s Tree Service in the future. I could not be happier with this entire experience!

This is how it should be. Get the estimate in a timely manner, (I didn’t have to be there) Get a fair price, do the work on time. Awesome job. Then split my payment over three months at no interest. It does not get more customer friendly than that. Hire these guys.

Where do I begin? We live here in Manor & have used them for a few trees in the past & they did an okay job. However, they did not finish the job like they told us they would in the estimate. They finally (after a few calls) came out & finished the job. We thought we would give them another chance & get an estimate for more work and the estimate was very high. Darryl called us and we told him we were going to get other quotes & he proceeded to get irrate and hung up on us! You hang up on people & are rude to them if you want to get their business? I don’t think so! We Definitely will NOT be using them ever again. I do not recommend them to anyone. This type of customer service is uncalled for.

I have had many companies work on trees in my time in Austin. Brent’s is absolutely the best. Quick response and quote. Fair price for work performed and service beyond comparison.
Call Brent’s tree service and you will not be disappointed.

Is there a zero? We have used Brents for over 15 years and even recommended them to other people. About a week ago Daryl give us a quote on removal and trimming of some trees. $ 5700. He said he would give a thousand discount if they could do it two days later because we’ve been good long standing customers. My husband told him we were going to get a second quote, and he said then I revoke the thousand discount! He said he would email the quote, and we haven’t heard from him since. We got another bid from another company that came highly recommended. They bid less than half of what Brent’s bid. We tried sending an email to the Brents to share our experience, and it continues to be undeliverable.

Brents returned after two years to service five pecans (including removing two due to disease; three cleaned.) Also cleaned a huge cedar elm of mistletoe and removed two of its branches overhanging my new roof.
Their workers, under the crew leader, Eric were thorough and efficient and bent over backwards to see my wishes were completely satisfied. They even hauled away diseased wood on my woodpile which contained spores which could spread to healthy trees.
Special thanks to Darryl who last time (2 years ago) discovered one cedar elm tree was diseased and full of carpenter ants which were eating the plywood under my shingles. Roofers had to replace two 4×8 sheets. His recommendation to remove that tree saved me the cost of replacing additional roofing materials.
He even suggested several disease and drought resistant oak varieties to replace my diseased pecan trees.
Heads up. Watch for black spots on your trees which can be hypoxylon canker fungus, a terrible disease killing many pecan and other species of trees in Central Texas. That is what killed my two 36 year old pecans.
I have complete confidence in Brents and am pleased to recommend them.

Better than you ever expected. I’m a fussy guy who figures I can do things better than most and am totally AR when I have work done for me. Brents Tree Service arrived at my place at 1:30 pm on a typically hot, humid, early September day to trim 12 huge Live Oak trees on my property. These guys went right to work and I was totally impressed with their work, attention to detail, safety precautions and abilities. I’ve worked with lots of talented craftsmen but these men were by far the best I’ve seen.
They climbed 100′ up into the tree canopy and began their aerial dance through my trees. At 8:00 pm they had their work done and other than spectacular looking trees you’d never know they were here. My yard was raked, blown with leaf blowers and swept to perfection. They were a great bunch of gentlemen and I commend BTS for retaining this caliber of employee to represent them.
The price was competitive however the workmanship was nothing short of extraordinaire. I’m not one to write reviews however this is one excellent company. You will not be disappointed.

These guys are fantastic. I had used the «knock on the door» guys before and while the did trim the trees, they didn’t look good when done. I finally saw Brent’s out in the neighborhood one day a few years ago and called them for an estimate. A guy from Brent’s came out right on time, was professional and courteous and explained everything they would do with a trimming. I agreed and that afternoon had a crew out working on my trees. They did an amazing job and our trees have never looked better.
I have been a repeat customer now 3 years in a row and will use Brents anytime I need work. I highly recommend them and have referred several friends and family to them.
As a side note — I have had a number of contractors working on various projects as of late and had a number problems ranging from sub-​standard work to impolite employees and ones that just don’t show up at all. Brents is the shining example of what good looks like in a world filled with difficult service companies.
Call them TODAY!

Let me start off by saying that I did not actually get my trees trimmed here because of their inflated prices (even with a Groupon!) and high pressure sales tactics and after reading other people’s similar experiences with this company, I went with Joe’s Tree Care and got more done for almost half the price. Go with Joe’s!
The rest of the story… I bought a Groupon and when Darryl came out for an estimate, he gave me the same pushy, super high pressure sales tactics other people have mentioned with «special offers» that wouldn’t be offered unless I acted immediately. I don’t appreciate that. I feel if are confident you have the best service at a good price, you don’t need to pressure people into immediate decisions.
My hesitation was also with the price. He was quoting me $ 1,075 to fully trim ONE big oak tree but when I balked, he said he’d throw a light trim on my tree in the front yard in for free and take the $ 75 I’d paid to Groupon off if I made the decision right then. I asked for quotes on removing 2 other trees and he said $ 450 without stump grinding and an extra $ 175 to grind the stumps.
The price and high pressure sale made me uncomfortable so I looked on Unilocal and saw lots of reviews (especially the filtered ones) talking about the same issues with people who had those coupons. After reading one review that mentioned Joe’s Tree Care and seeing their near perfect ratings on Unilocal,I called them. He came out within 45 minutes to give me an estimate, no pressure, and came the next morning with a crew of 3 guys and spent 8 HOURS here. He even ground 2 stumps from trees I’d had removed in the past for free!
So…in the end, Brent’s wanted $ 1,750 to do less than Joe’s Tree Care did for $ 920. VERY happy I saw the other Unilocal reviews and didn’t give in to the snake oil salesman sales pitch!