Caliber Collision

I was very disappointed with our service. We took our car in to be repaired, and we were told it would be a few days. We rented a car out of our own pocket, because I did not have rental car on my insurance policy at the time. (I sure do now) After 4 days we were told it was done. We picked it up, and drove to work. Before we got to work, the front tire blew out, and we had to pull over. Luckily a state roadside assistant saw us, and pulled over to help us put the spare on. We took it back to the shop and they said they would fix it, and to rent a car again. I said we shouldn’t have to pay for the rental. They said to tell Budget to call them and they would take care of it. Budget said they didn’t trust them to pay it, because they had been burned before by auto shops. So, we had to pay out of pocket again for another week. The mgr at Caliber said he would reimburse us. We picked it up after they called and drove it a few miles and heard a noise that didn’t sound right. We turned around and took it back. The mgr drove it and said it sounded like a wheel bearing was out. So, for the 3^rd time, we left the car with them. This time, they rented us a car from the company next door to them. After another week we picked it up. This time it seemed ok. After we drove it awhile, it sounded like the wheels were out of alignment. We decided not to take it back again, and to fix it on our own. It took about a month to get the rent car reimbursement back. Overall, it was a nightmare. The reason we used them in the first place was because they are certified by my insurance company. Big mistake!

Do not come to this location if you need a quick quote. I was told to wait 10 mins and I waited a total of 45 minutes and nobody helped me. I advised them it would take them 1 minute to answer my question and they couldn’t even do that. Worst customer service.

Caliber was fantastic to work with. My initial repairs were done efficiently and with great customer service. I had a follow up issue they promptly addressed as well. The service team to the front desk were very polite.

I was at the front end of a 3 car collision in mid-​July 2015. As a result my rear end took a beating. I had taken another car to them when some teens had decided to back up on my then Blazer and had a GREAT experience then. Of course that was probably at least 3 – 6 years ago though and likely has changed personnel and their aggressiveness in having business brought to them.
I should have known that something was up when I called and they said that they couldn’t even estimate the car until 2 weeks later, but I went ahead and set up the appointment and told the insurance company that was paying for the repairs. They had sent over the information to them and anticipated that I would be leaving my SUV with them at that time so they arranged a reservation for me to get a rental truck while Caliber’s worked on it.
Instead on the appointment day (more than 2 weeks after the accident), we went to Calibers and they gave us an estimate and said to send this to the insurance company and tell them that they considered it total and wouldn’t be working on it.
When I got home and told the insurance company’s agent about the experience, she got mad saying, «That’s not what I had told them to do. I told them to fix your car.» She immediately put me on a 3 way call with her to call Caliber’s and ask why they didn’t go ahead and work on my car? Conveniently, he had just left. Receptionist said that she would leave a message for him to call the agent. To my knowledge, he never did and she wasn’t able to get hold of him.
The next day the agent called me back and told me that she wasn’t able to get hold of him. I suggested that we looked for Plan B. Because I have a Mitsubishi Montero, we looked for something that was related to the dealership and discovered Roger Beasley Collision. I called the north location because it was closer than the south, but they had just had an influx of collisions for repairs at their location and suggested calling the south.
The south location of Roger Beasley Collision got our business and it was worth every bit of driving 20+ miles to that location rather than dealing with Caliber’s that was at most 3 miles down the road from us.
Very disappointed with the staff and the feeling that they were just trying to shuffle us out the door. I would avoid them at all costs; it seems that they don’t want to be in business anymore. I’m not sure that the insurance agent would be referring them to anyone anytime soon.

Don’t come to this place if you need a quote quickly they have far too much business to bother with most people.

Went in for an estimate for a tiny scratch left behind by some jerk in a parking lot with no morality in them since no note was to be found. Anyway, I was able to buff out a bit of it, but there was a chip in the paint about the size of a Nickel. I figured like $ 300 to repair since I’ve had to repair something like this in the past with other vehicles. I take it to them, and they estimate $ 500. Their estimate said it would take something like 6 hours of labor alone to pull of the entire back portion of my vehicle… for that tiny scratch. 2 hours for repaint. I even asked if it was necessary to take off that portion and they said yes. My bullsh** meter was going off like crazy considering there was no way it would take one man/​woman to spend all day on this job. I mean, come on, I’ve had someone crash into my car, ripped up the front end, and that took just 2 days… So, I told them I’d think about it. Took it to another shop for a perfect touch-​up at $ 250. Looks beautiful. So… not going back to Caliber any time soon.

I took my car to get an estimate and they said that I would hear from them by the end of the day. It’s been three days with no e-​mail or call from them! Extremely unprofessional and rude! Don’t waste your time. Go somewhere else!

I was very impressed with my recent experience with Caliber. Kevin was exceptional. He was very friendly, thorough, and prompt with his work. He made sure to call me with daily updates to my vehicle. I would recommend Caliber to anyone in need of repairs.

I had a great experience here especially compared to my experience at the same company, south Austin location a couple of years a go. I choose Caliber Collision, because of the familiarity from that previous experience, which was good and got the job done.
I got an early 7:30 appointment and arrived promptly. I was greeted and had to wait about 15 minutes. Kevin helped me out and explained what the repair process would be. He had so done the estimate on my car previous weeks before I arrived. Geting an early estimate from my perspective made every thing smooth sailing when I dropped the car off. I went next door to Enterprise for my rental car and I was off about my business. I got updates throughout the day via text message which was nice and Kevin called me the second day to let me know my car would be available a day earlier. I was impressed by my car being ready earlier than expected and the updates while my car was getting repaired.
Off of my experience I can recommend Caliber Collision. They were able to repair the rear bumper damage my car sustained from getting rear ended with exceptional quality that was good as new.

This place is so bomb. It was really fast to get my estimate and pain free. The guys name (I believe Bear? A burlier dude) was just great. Didn’t try to sell me or tell me everything else that was wrong with the car. Thanks caliber for making my first time experience pretty positive

There are not enough words to express how impressed I was by their customer service! They truly went out of their way to make me feel like the most important client there. The gentleman who helped me was named Brian B. He was one of the most exceptional employees I have ever worked with. They took amazing care of my car that had almost 2k worth of damage. They washed it inside and out. I would recommend them to anyone!

I’ve had body work done on two cars here, and they’ve done such an excellent job that I can’t tell there was ever a problem. After the first repair of our truck’s fender-​bender, I recommended them when my mom’s car was pelted unmercifully by a 10-​minute hail storm that wrecked cars and roofs for miles around. It looked like a jealous girlfriend had taken revenge with a ball peen hammer.
When I called them to see when we could bring it in, they told me they were slammed with hail-​damaged cars and it would be about a month. Her insurance company suggested a few other shops, but we decided to wait, and it was worth it to drive around like that for a few weeks, because it looked absolutely new when they were finished with it, and she was happy.
If you’re planning to drop by for an estimate, call first for an appointment and be prepared to wait your turn. They’re a small, busy shop. Also, if they’re going to need to order parts and you’re going to need your car, consider keeping it to drive until the parts are in. They were flexible with me on that.
Of course, if it isn’t driveable, that won’t be an option. And in that case, or in any case, there’s an Enterprise car rental place right next door. Quite handy. Also be aware that despite their best estimates, repairs may sometimes take a little longer than they think. It’s best to have some alternate transportation in the meantime.

I have no complaints here. My insurance company recommended these guys to me, but I was a little leery after reading the reviews. I’m glad I went on ahead and gave them a shot. The initial estimate was a cinch, and they had my car back to in just a couple of days. I also really like that Enterprise is right next door. It makes the hassle of getting your car fixed a little more convenient.

I must admit that when I read all the reviews, i was concerned about taking my car here. BUT, it was recommended by my insurance and using them took a lot of hassel out of the paperwork. I called Monday morning after my weekend accident and they appraised my car Monday afternoon. Took about 30 – 40 min including wait time. Appraiser and receptionist were perfectly fine and friendly. They assured me that i could have my car by Friday if i dropped it off on Tuesday morning, which i did. They emailed me by noon on Tues with a new estimate after taking my car apart. Thursday around 1, they emailed me that my car was ready, one day early. Repairs/​paint looks fine to me. Whole process was much easier and hassel free than i imagined. I am a satisfied customer.
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I have taken a couple of different vehicles to this Caliber location, and have never been disappointed. The service was great; Chris, the individual who took care of me, was very professional and extremely
competent. Chris kept in constant communication with me through the entire process, calling frequentlywith updates. After the job was done, Chris took his time to show me around the car and make sure I was 100% satisfied before I left the premises. They also were a big help in arranging my rent a car, and the paperwork for the repairs was a breeze. I highly recommend this place to all in need. My Ford Explorer looks like new !

Wow, the fact that this place wrote «Visit us at Unilocal​.com» on the packet they gave me just shows what morons they are.
Russell was great the whole way and my car looks great, but those broads at the front need some serious help in the customer service department. I did not go through insurance — the fellow who hit me has been paying for everything.
I’d been given an original estimate total, and then I was called the next day and was told it would probably be a few more hundred on top of the original estimate. No problem. Wellll my apartment was recently burglarized, and a couple of days ago fraudulent charges appeared on my checking account, so I had to cancel my debit card, still in limbo waiting for a new one.
So all I have are these God forsaken checks. I had no rental car. I was able to get someone to drop me off to get my car, and when I get there the older woman with the tacky highlights tells me I can’t write a check over a thousand dollars, nor can the guy that hit me pay for anything over the phone with his debit/​credit card.
So I’m stuck at this place, and they don’t even try to help, instead they look at me like I’m some untrustworthy hobo who probably doesn’t have any money in my account. And what do they keep repeating? «No.I’m just not comfortable with that.» OHHHH OK! So if I were some 50 year old man driving a Beamer you’d probably be a little more comfortable with me writing you a check for over 2 grand right? The way she kept saying it sounded like she was insinuating they weren’t comfortable with me writing the check, not that it was policy.
One of the service guys drove me to my bank so I could pull out the cash. I should have listened to all the reviews I read online. HORRIBLE customer service and I will tell everyone about my experience with them.

Honestly, with all of the competition out there it seems that you could be better.
Most recently had an accident, minor front end fender/​hood/​grill work that was received from an F-150’s rear end. Nothing technical or complicated in auto industry standards.
Contacted my insurance company for recommended providers, they noted that Caliber Collision was close and on their «go to» list.
I checked Unilocal and saw the reviews, even though they were low in rating and number of reviews I assumed not everyone « Unilocals». and based on my judgement from my insurance company I considered that they have never steered me wrong (pun intended) after many, many years of being a customer.
Coordinating the service was good as expected, coordinating the rental they have on site. good as expected, getting the drop off scheduled and rental there at the same time = perfect. Service time = average per say.
Where’s the issue? Well we were contacted to pick up the vehicle and did so as scheduled. Upon arriving it was noticed that they fixed it by basically painting the bumper, replacing a fender, and mounting the license plate. (thats not the problem)
I should say, they forgot to replace the grill, replace the bumper (not just paint it) as there was a crease still in it, and align the washer jets on the hood (along with the hood itself) they removed for painting.
Needless to say, this was brought to their attention.
The employee seemed like he was not concerned and already turned in the rental; kinda like «check the box» thank yous.
So a supervisor was engaged and informed about the issues. They responded that they would address this, and get the rental back to us. They did.
To avoid my personal issues, I contacted my insurance carrier about it; needless to say in the near future Caliber got a stern phone call from them.
All in all, issue resolved. But the angst comes from: how can you MISS a large crease in the bumper, not reassemble everything as was before, and keep it for about a week (and a day) just to perform about 2 days of work (for what you did)? If you did all the things you should have, the week timeline would have been okay, per say.
These are the things that frustrate me, considering I expected accurate service and repair.
The only reason they did not get 1 Star is because they did address the issue and that they had the convenience of the rental agency at the location.
Otherwise, in this world of very competitive auto repair shops. it seems that they would prepare themselves better, have better quality control, and understand the job.
This may have been a «one off» time for them, but in the modern age of the internet, apps, Unilocal,and reviews… that «one off» can be the ONE nail in the coffin that is needed to close you down.
Side note: My insurance carrier is respectfully reviewing their standards with this company to prevent additional issues with customers in the future while determining if they will be on their «go to list.»

I had hail damage from the hailstorm in March of 2009. I decided I would finally get my car fixed since it suffered severe hail damage to the roof and trunk of my car (2006 Honda Accord 4 door). My insurance company uses Caliber and they guarantee the service they do for the time that I own my car. So, I trusted the insurance company’s judgment and took my car in to have an estimate.
This Caliber was the closest to my house, so off I went to get an estimate and see what would need to be done to get my car looking like normal.
Results of Estimate: $ 6,500 — replace the roof and trunk and paintless dent repair on all other parts. Sounds good to me, all I had to do was pay my deductible when I picked up my car. Time Estimate: 12 – 15 working days. That sounds reasonable since they had to replace the roof and trunk.
So, I took my car in on a Monday and filled out all the necessary paperwork and told them I wanted to be updated twice a week on the status of the repairs. We all know not having our own car to drive is a strange feeling, so in my mind the sooner I got it back, the better. Well, be careful what you wish for.
That Thursday I got a call from Caliber saying they should have it ready the following Monday or Tuesday. What?! A 12 – 15 working day estimate shrunk down to about 5 – 6 days? Wow, that is pretty impressive. I was told the body workers work overtime and sometimes work on weekends to help out with the load. It sounded reasonable to me, and I went with it.
The next week, I got my car on Tuesday morning. 6 days after dropping my car off to supposedly have 12 – 15 days worth of work done. This should have raised a red flag, sure, but it didn’t because I had my car back. After going over the outside of the car, everything seemed to be ok, and I hopped in and took off with my newly fixed car that looked a lot more like a car and less like a paintball/​hailstorm war zone. This, I have discovered, was only the beginning.
As I was driving to work, and the week that followed, I started noticing things:
1) There were stains on the headliner like grease and rust. They did have to remove the headliner, but did they not think I would see these stains?
2) There were stains and tears on other parts of the interior of the car.
3) There was paint overspray on the passenger side of the dash of the car.
4) The roof moldings were warped and not completely in place.
5) The headliner was not properly attached around the sunroof area of the interior.
6) The passenger door was not put completely back together (they had to take it apart to fix some of the dings on that door).
7) A screw is missing from the passenger door that keeps the trim flush to the car.
8) There’s a scuff on the back bumper of the car that was not present before.
…need I go on?
So, as I stated before «Be careful what you wish for…» especially when it comes to fixing your car with Caliber. They did the fix most of the problems that I listed above:
1) Took a few trips back to fix 2, 5, and a few other issues. They did pay for a mobile detailer to clean the inside of my car. This did not remove the stains from the headliner.
2) They paid for a rental car and fixed the remainder of the problems later on, including replacing the entire headliner of my car. However, after this trip, they had my car for 2 days, I noticed a few other things that were not present when I dropped the car off.
3) I noticed a scuff on the bumper and the missing screw after I got my car back the second time. I have not gone back to get these taken care of yet. I am going to see if the scuff will wash off first. If not, back I go.
So, there is more I could say, but I believe my point has been made. Caliber is speedy, but this is not a good quality to have, especially for a body repair shop. They were not very careful when it came to putting the car back together. It looks like they sacrificed quality for speed. Now, granted, I did have a lot done to the car, but I would have gladly let them keep the car for a few more days to make sure everything is properly fixed and put back in place and there are no remnants of the repairs. It would have saved me at least 2 – 3 trips after the fact back to Caliber to have them take care of the problems.
Advice: The one piece of advice I can give, even if you are just taking your car in for anything besides oil changes and basic maintenance, take pictures. Take pictures of the outside, inside, and anywhere else you can. That way if you notice anything, you can compare it to the pictures you took. Photographic evidence is very strong.

I had the unfortunate displeasure of getting into an auto accident almost two weeks ago and was dismayed to find that I was going to have to get a lot of work done on my car. I have not been in a wreck where I needed body work repaired and was very clueless on who to go to. My insurance company (Geico) suggested Caliber Collision Center on 620 as it was close to the house and gave us directions over the phone. The best part about Caliber is that they have a Geico representative in house and can make any adjustments needed so they don’t need to call me when something comes up that may need approval. I have heard horror stories about work taking much longer to get completed because the insurance company has to approve it and then call you and then wait until the shop is open and that just sounds like a big pain.

Once there we just filled out a little paper work (with pens topped with flowers!) and left the car. The next day the Geico rep (Sal, who was so nice and helpful) gave me the estimate on repairs, the time frame of when it would be completed and how much I would have to pay. Caliber takes everything apart to see exactly what needs to be done and they didn’t fix anything that didn’t need it.

The guys at Caliber let me know what was going on every couple of days so that I had no questions at all. I picked up my car a whole day early and imagine my surprise when I arrived to find my car looking brand new! They had washed it, cleaned the inside and it was sparkling. I paid my deductible and was on my way.

Geico covers all parts under warranty and Caliber does as well so all the parts they replaced (printed on a handy itemized list) are double guaranteed should anything else happen. This was the easiest transaction I could have had. I was so impressed by how informative all the employees were and how nice they were. I have been to a couple other places for brakes and whatnot, but these guys were amazing. If you need body work done and have Geico, please save yourself so much hassle and head over to Caliber Collisions, they will set you up and leave you worry free.