Cato

This is long but worth the read: In visiting Austin for 3 weeks with my husband who was on business trip, a friend from California recommended that I go shopping at Cato Fashions. I Unilocaled the stores in the area and went 1^st went to Cato’s, 13 000 N Ih 35, Store #1155. I was greeted, the store was slow and it took awhile for the sales rep & manager to warm up to me as I begin to shop and ask questions. Eventually they warmed up and were very pleasant to shop with. It was a good experience! I’ll return here in the future to shop. Since they didn’t have a top in my size and the sales rep confirmed its availability at another location nearby, I proceed to Store #1119 at 1030 Norwood Park. As I begin to shop I was finally greeted by a sales rep, #167 who was very helpful and nice. However, the manager on duty on 6÷22÷15 at about 6:30PM was unprofessional, mean and didn’t say one word to me as I shopped, until about 6:45 she came over and told me roughly that the store was closing in 15min and with her demeanor she was indicating to basically hurry up and shop or leave so she could go home. I hurried and made my purchases with the kind sales rep #167 and departed. With the manager standing at the door to escort me out, it was I who had to say have a good evening, thank you! She barely muttered a word. I returned the next day due to an error of a double charge inadvertently made on my purchase. Again, upon my return on 6÷23÷15 at 2:00 PM the same sales rep #167 assisted me, corrected her error and apologized. She is a good asset to the store for customer service and going beyond for customer service. Once again, as I was looking for a specific item in my size she located the items at another store and had them hold the items for me. However, the manager on duty, whom I thought was a shopper didn’t say hello or anything until after about an hour of my shopping when she rang me up for additional items I was purchasing. At that point she chatted and was kind. Now, I’m headed out to Cato’s in Round Rock, store #1164 to pickup my items in my size that were on hold for me. As soon as I walked into the store, I was greeted with a «Welcome to Cato’s.» The sales rep retrieved my items on hold and I continued to look around and shop. Within about 10 minutes of my shopping the manager, Jasmine, Sales rep #104 greeted me, made me feel so welcome, offered to take my hand full of clothing to a dressing room to free my hands and all during my 2 hours shopping experience, assisted, chatted, suggested and went well beyond the call of duty in assisting me. Her heart and professionalism was truly genuine. I felt comfortable, relaxed, pampered and just at home shopping here as my first experience. The sales rep, Sara was also very sweet in assisting me and joyfully retrieved items high on the racks out of reach with enthusiasm. Jasmine and Sara are a great team. In coming to the Round Rock location which was 18 miles from my hotel it was so worth the drive. As well as coming to purchase only the 2 items I had on hold, I ended up purchasing 14 clothing items and 8 pieces of jewelry all because the employees made it worth me spending my money in this location. Besides, they are stocked and have a greater supply of different and additional clothing than the previous stores. If you want to shop at a Cato’s here in Austin, I highly recommend the Round Rock location at 4500 East Palm Valley Blv, Store #1164. Their customer service needs to be recognized and rewarded for the consistent service they provided to all who entered the store. I will return to this location and the Ih35 location upon my return to Austin to shop for more beautiful, colorful, nicely made clothing. But the Norwood location is off my list! Again, the ladies, especially Jasmine at Cato’s in Round Rock… Rock! God Bless the establishment you work at and because of your service to me may you succeed beyond your expectations. Lastly, as it says in Hebrews 13:2 Do not forget to show hospitality to strangers, for by so doing some people have shown hospitality to angels without knowing it.

Equal amounts of regular sizes and plus sizes. But said to say this location is smaller then others so both sides were limited

I have been to this location 3 times recently and the customer service is almost nonexistent. I have encountered the same two employees each time. The young lady acts bored and the older lady, who seems to be a supervisor, is friendly to customers she appears to know but she doesn’t know me. In a small store with few customers, one might expect to be acknowledged but that did not happen until the end of my transaction with a perfunctory thank you.
I will not go to this store again. There is nothing exceptional about the merchandise and there are many places that are more welcoming and try harder for my business.

Went here for the very first time today to find some new stuff for work. This store is very clean and the merchandise is very easy to see. But when struck me as extraordinary about this store was the staff. All of them were über friendly, helpful and courteous without being up-​your-​ass annoying.
So a big bravo to the women working there today around noon. In today’s world where everyone is bitchy and in a hurry, these gals had class.