Central Family Practice

Dr. Pugh is a Godsend. After some long-​term mystery medical issues, where other doctors were just plain stumped, I found CFP via Unilocal.On my first visit, Dr. Pugh spent and hour and a half with me hearing my whole story. Never making assumptions or preempting me, just truly listening. And then I walked out with a full page of notes/​suggestions/​next steps. And all of those things came out of her MOUTH and not something she had to read from a COMPUTER. Very smart, professional and personable. You definitely leave there feeling like you stopped by a friend’s house who happens to be an amazing doctor.
And no, they do not take insurance. If you don’t like that, go somewhere else. This is a business in America — they have the right to only accept gold bars if they want to.
I don’t have a lot of money, but I am HAPPY to spend it on quality healthcare after wasting countless copays on «sore throat» doctors who just read the computer screen. This truly is a «get what you pay for» situation. Redo your budget, find the money and get your ass in the door. Now for the minor stuff, just hit up urgent care or wherever takes your insurance. But for anything more serious than a cold, CFP all the way.
Oh and Bo at the front desk is really cool. So there’s that.

Have been seeing Dr Pugh for the past 2 months in regards to a thyroid disorder and she has been wonderful. She is extremely compassionate and has a very accurate approach to dealing with these issues, she didn’t push medication on me and privileged a more functional way of healing for now. It seems to be working and I am hoping my progress continues! You can also get bloods drawn at the office and they usually manage to fit me in with short notice so it is very convenient!

I was just recommended to Central Family Practice by a local physician, Dr. Reardon.
They told me they don’t even take patients with my condition, but could recommend a local doctor who could. I spoke with Susan who recommended a doctor who was long out of business, permanently closed. So, I called back and told her. She then referred me to another «doctor» to treat my serious chronic health condition, who turned out to be a counselor, unable to medically treat the condition. When I called back to tell «Susan» that he wasn’t even a physician, she got very mad and said «Oh well. I have to go.» and then she rudely hung up on me. I’m certainly glad I didn’t give Central Family Practice a dime to be treated so poorly, and I surely can’t recommend them to anyone as long as they are managed so inadequately as to provide such inept useless customer service by the staff who are answering their phones.

I visit her to see Nurse Kate, and she is an absolutely wonderful woman. She’s caring, down to earth, super friendly and passionate about what she does. The staff are all great too, always a pleasant experience.

This place was amazing! They practice Western and natural medicine. Dr. Pugh actually spent time (about a half hour it seemed) talking to me about my symptoms and health history and didn’t just rush through things. She listened to my opinions and answered my questions with kindness and no judgements. She told me upfront how much additional testing would be and prioritized in a totally non awkward way. My total visit was less than $ 250 with bloodwork. The entire staff was kind and happy, the ambiance was very calm, quiet, tidy and comfortable.

We recently returned to CFP after trying a different pediatrician that took our health insurance. SO glad to be back! Even on and ice day this office rearranged their schedule to take both our kids at once. Hurray for flexibility, taking things in stride and a team that obviously works together.
We saw the nurse from Indiana (can’t remember her name) who engaged our kids and made their well check so fun! Abiel gave shots so well that our little one didn’t even cry. Dr. Trestor came in and waved his magic around as well to diagnose some troublesome skin issues as well.
I just can’t say enough how this practice feels so much better than any other I’ve been to. Even though we still have our insurance we are choosing Central Family Practice because for us they are worth it.

Dr. Trester is one of the few people I have met that I feel comfortable working with. I’ve am entrusting a good part my health and my child’s health decisions to him.
He is knowledgeable and makes good decisions; partly because he listens so well, partly because of what he has learned in his years of practice, and partly because it is obvious he has continued his learning and connection to new information.
He’s wonderful with children and with overly-​educated parents.

I just completed 6 months on Ideal Protein with Julie… am totally blown away by the results. Lost 77 lbs, 40 inches overall… went from a size 24 jean to a 16… it’s been amazing. Big thanks to Connie for getting me started, and Julie for keeping me going!

Hands down one of the best experiences I ever had in a doctor’s office or clinic. Today they made a customer for life. Excellent, professional and friendly staff and top notch care for a fair price even with no insurance. I wish I could give them 6 stars.

I love this place. My preschooler and I both go here. They cater to the uninsured with their more than reasonable rates but without the compromised service in return that you tend to find with places such as redi clinics or CVS. Someone always answers the phone and the nurse Millie is happy to answer questions and is quick to return phone calls. Most times I can get an appointment the next day and a few times have even been able to get in the same day. Their integrative policy is refreshing– they don’t push meds or expensive treatments and are willing to look at the bigger picture and the patient as a whole instead of just fixing symptoms. I have strayed a few times since being referred to CFP by my midwife, and I regret it every time. The staff alone is enough to get me back every time from now on not to mention the level of care that they give.

One of my favorite things about this place is that it does not feel like the doctor’s office. It makes for a much more relaxing atmosphere, the sweet talkative doctors feel more like your friends than your Superior. If you can afford it, you won’t be disappointed!

Great if you have insurance and great if you don’t. I paid less for an appointment and lab work here than I did for just an appointment at another doctor’s office that did take my insurance. Great staff from the front desk to the attending physician. Highly recommend CFP.

Probably the best doctor’s office visit I’ve ever had. From the staff to Dr. Conner herself, everything was great. Desk person was a friendly young guy with fashionable glasses– not the usually cranky overweight receptionist lady I’m used to at these type of places. Doc was friendly, patient, understanding, smart and helpful.
I went here because my insurance doesn’t start for another couple of weeks. Total out-​of-​pocket cost was $ 95 as opposed to the regular $ 150 or whatever. Dr. Conner even hooked me up with a free 30-​day trial of a medication that I already take, beacuase she’s awesome like that. Saved me $ 200+. Wow.
I would go back in a heartbeat if they accepted insurance. They’ll give you an itemized receipt for you to try and recoup from your insurance but heh, that’s something I never want to even attempt. Maybe that’s why they’re all so friendly– they don’t have to deal with all those little bean-​counting insurance companies trying to not pay ‘em all the time!

When I needed a family practice doctor on short notice, the other docs recommended to me were only making new patient appointments about five weeks out. Central Family Practice was able to make an appointment the same morning. Even though they don’t take any insurance, they were well worth the reasonable fee for an office visit. Dr. Connor was attentive and helpful as could be. Highly recommended.

I am only writing a review to say that this facility does NOT take any insurance or medicare. They are «cash only» practice. They got such great reviews but I need someone to take BCBS. shucks… back to searching.

True story… I had a sore throat.
Called these guys at 9am. The got me an appointment at 11:30.
Walked in with paper work and the wait time was about 5 minutes. With a clinic like this I would expect tons of disgruntled sick people waiting, but there wasn’t a single other person in the waiting room. Nice surprise.
Was seen, tested, diagnosed with strep throat, and given a prescription in less than 20 minutes total. Dr. Connor was pretty hot too. Nice surprise again.
Even with the test the total fee was around 100 $… pretty reasonable compared to other walk-​ins.

I’ve been going to Dr. Trester since I moved to Austin. He is patient, helpful, and takes care of your whole person. It’s a relief not to need a referral to a new doctor for every minor thing.
I have health insurance with a pretty high deductible and choose to come here and actually pay the doctors instead of the insurance companies. If you don’t have insurance or also have a high deductible, I definitely recommend CFP.

What a relief it was when I found Kate! I can tell her anything and everything about what is going on in my life and any worries or concerns I have been having. She is brilliant and hilarious and makes you feel so comfortable, even in less than desirable situations…
Not only are the doctors great, but the general philosophy is one that works so well with my own personal ones. There are no medications pushed your way and no sicknesses forced on you. They look for the best way to make you feel comfortable and well, even if its with Chinese herbs and rescue remedy. I never feel pressured to take any medications I don’t want to, on the contrary it seems like they try their best to keep you from taking anything you don’t absolutely have to.
As if I weren’t already completely satisfied with the service, they have been more than helpful when working with my insurance since it dropped covering any and all birth controls. They helped find me the most affordable birth control available to me, even though it wasn’t through their office.
Even when I lived out of Austin for a year, I continued to make the trips back to Austin just so I didn’t have to find another doctor and I don’t plan on doing so any time soon.

I found this place when it first opened. I think they had a coupon in the Chronicle or something.
I’m not much for doctors or clinics and I’d rather go the natural route whenever possible… AND I don’t have insurance (not complaining! I don’t want forced/​socialized medicine thank you very much)
I went back in the Day… yes, it’s supposed to be capitalized, because the Dr. I used to see was John Day. Fantastic, stupendous wonderful man! I believe he’s been gone from there for awhile now.
I’ve gone in for other minor ailments and with children’s mishaps such as, the dreaded-​bead-​up-​the-​nose incident (sigh).
As pleasant as an experience can be at a Dr.‘s office… this office is like no other. Great place and I couldn’t recommend it more.

I am so happy I found this place.
After a long hard year of struggling with depression, my therapist suggested I get on medication for it. But where to go? I had no idea — I didn’t have insurance, and I wanted to go somewhere that i could have a doctor or nurse practitioner who was familiar with anti-​depressants, but would also be great to help me if I ever got sick or needed other services.
A friend of mine suggested this place, after asking her therapist about options. I thought «what the hell.» and got an appointment. I was set up with Nurse Kate.
Nurse Kate was kind, sweet, very compassionate and listened to me. She even gave me a big old hug after i repeated my year long sob story about why i thought i needed to be on meds. We also discussed my general health as well as birth control (and way-​in-​the-​future pregnancy) options. I really adored her bedside manner. She even set me up with some vitamins that she sells and sent me over to Medsavers (or as I like to call them — Moneysavers) Pharmacy for my ultra cheap prescription. And thank god she did, because i feel so much happier and lighter now.
I have a feeling that this is a very good place for people who are pregnant, have a baby or small children. Whenever i go in there, there’s tons of women and moms and very pregnant ladies in the waiting room. They all seem pretty happy to be going there and always are greeted with smiles that they return to the staff.
I can not praise this place enough. The doctors and nurses here are amazing and kind and will do whatever it takes to help you in whatever medical situation you find yourself in. If you don’t have insurance and need a good general practitioner, or just want to change the one you have that may not listen to you or feel like they care, I strongly suggest you come here. You won’t be disappointed.