Con-Way Southern Express

I had a similar experience as a previous poster. I ordered truck camper jacks from one company and they were shipped via FedEx. The order was all screwed up and had part of the packaging removed (I assume to make FedEx’s weight limit). That is a whole different review. The package arrived via FedEx and not only was the box damaged and torn, but the jacks were bent and scratched. I returned them and ordered from another company who shipped them via Con-​Way.
I was given a Con-​Way tracking number by the seller and therefore able to track the item (s) the entire trip. This allowed me to schedule someone being home to receive the 160 pound package. The day before the ETA indicated on tracking I received a call from a woman at the local office. She stated the package was en-​route and she was calling to schedule delivery. She said that it was set for delivery on Friday but they could reschedule for Monday if it was more convenient FOR US! I told her I had been tracking the package and had someone scheduled to be home on Friday to receive it. She said that’s great and scheduled a four hour window for delivery.
On the day of delivery the driver called me and said he was about 40 minutes away. When the item arrived for delivery my wife was home. She stated the driver, Curtis, was awesome, he was friendly and helpful. He unloaded the item and asked her where she wanted it. He then used a pallet jack and put the package exactly where she had requested in the driveway, and he did all this with a great attitude! Many of these companies just drop it at the edge of the driveway and go, but evidently not Con-​Way. The package was in perfect condition as were the contents. This is my only experience with Con-​Way but I hope that if I order any other large items the seller uses Con-​Way. Great company and great personnel who believe in customer service!

Had a replacement window shipped from Wisconsin. When it hit Austin, a woman actually called me to schedule delivery. Very nice. Driver called me an hour before our appointment to make sure I’d be there, but at the time I was North Austin and with traffic wasn’t able to make it. He told me he’d be happy to try again the next day, but since I felt like I was the one who dropped the ball I suggested I pick the window up at their warehouse. Went there the next day and they not only knew who I was, and why I was there, but two guys loaded the window into my truck. Still can’t believe it was that easy.