Crystal Clean Residential

I also had a bad experience with these guys.
The first time was fine and so we hired them to come back biweekly. We made an arrangement to leave the dog outside and they would let him in after they ran the vacuum. They came back again and were late the second time. They did not come back the next two times. This meant my house was not cleaned prior to a party and my dog was outside in Texas heat all day.

Well… the expiration date is about to hit, so I was thinking I should schedule my cleaning… I’m betting it will never happen. My hunch is based not only on the reviews here, but also considering the voicemail I get when I try to call…“At the subscriber’s request, this number does not accept incoming calls.” WHAT???
I’m contacting UD for a refund, which I understand will just be a credit and darn it! I wanted my house cleaned for Mother’s Day… rats!!!

I’m going to have to join in with the negative chorus. I bought the Urban Dealight voucher for 2 hours of cleaning. I had an appointment scheduled for mid-​December. The owner called to re-​schedule, since the staff would be unavailable that day. I thought, «fair enough,» so I re-​scheduled for another day. Again, I got a call to re-​schedule; this time, she said something to the effect that her staff refused to be there at the appointed time. At that point, my instinct was simply to say, «forget it,» but I reluctantly agreed to re-​schedule, and we settled on a few days before Christmas in the morning. I made sure that I was up well before the appointment time (7 am), so that I could let them in. Lo and behold, they didn’t show up, or even call. At that point, I was through. I was going to call Crystal Clean to tell them that, but there was no answer and the voice mail was full. I called Urban Dealight, and like others, I got credit for future deals.
I’d just like to say that a business that makes excuses to customers, and does not even to bother to call for a no-​show to an appointment does not deserve your business. If you don’t have enough resources to cover the demand that this kind of deal will generate, well, then don’t offer it. And if you have turnover, get the necessary staff, and keep the customers’ orders. NO EXCUSES.
I don’t blame Urban Dealight for this, however. Inevitably, when selecting businesses for deals to offer, some of them will be lousy, and it’s not always easy to tell this at the outset, and I think receiving credit for future deals is reasonable. I haven’t had a bad experience with UD otherwise.

Crystal cleaning did a GREAT job. Their communication was awesome. I don’t know why these other people had a bad experience but I felt obligated to speak the truth. They showed up on time, went right to work and did a fantastic job. People need to understand that in the service business, sometimes schedules can be messed up due to certain circumstances. It was my understanding they had sold over 300 deals on
and it was their first time dealing with this type of volume.

I already posted. Anyone want to get together and make a stink about this company? Strength in numbers. I know I didn’t loose that much money, but the company is sooooooooooo unreliable that something needs to be done to make an impression.
I am a former small business owner and I understand the stress it can bring. However, I never mislead a client or wasted their time and money. I did get a call the first time Crystal was going to miss an appointment, but wasted two hours of MY time by waiting for the next two missed appointments. My time is valuable as well.
Sorry, Irked by all of this. Has anyone heard from Crystal or from Urban Dealight?

My experience with this company was SO TERRIBLE, it literally sounds like something out of a movie. I bought a coupon for this service so luckily it was not very much money because it ended up costing me more with the things they broke.
Be warned and entertained at the same time…
I had two people show up — a man (John) and a woman (Michelle) very early in the morning. I showed them were to focus their cleaning efforts and then told them I was going to take my dogs for a 20 minute walk. When I returned to my house, as soon as I entered the door I was overwhelmed with the smell of feces. John was taking the liberty of taking a dump in my guest bathroom with the door slightly open and immediately shut it when he heard me walking down the hall — I was so grossed out I can’t even tell you!
About 15 minutes later there is some commotion upstairs — John was dusting our blinds and accidentally broke one of the wooden shutters. Michelle then told John to be more careful which made him flip out and start yelling at her. Michelle starts crying and John keeps screaming at her and finally storms out of my house and goes to sit in the car. Michelle is sobbing uncontrolably but states she would like to finish cleaning… like I said this whole scene is out of a movie.
So I ask Michelle to finish cleaning the bathrooms and then let her leave 30 minutes before the 2 hour session is supposed to be over. She apologized and said they had been working 14 hour days so they were both on edge.
I then call the owner Crystal to tell her the crazy events that ocurred and asked for a refund. She was stunned over the phone and apologetic but later sent me an email stating I was trying to scam her. Not suprisingly the two cleaners denied breaking our blinds and all the other unprofessional happenings. I was appalled Crystal accused me of trying to scam her over $ 39! I asked for the money back as a matter of principle for the horrendous experience. I still can’t believe she would treat a new customer that way.
STAY AWAY!!!

Rating would be NO stars if possible. Hard to review since they didn’t show up – twice — a recurring theme for Crystal Clean Residential. I scheduled a deep clean several weeks in advance of major surgery, as I wanted my house clean when I got home from the hospital. When they didn’t show up the first time, I too had to call to find out that they weren’t coming. As far as I could tell from the conversation with Crystal, it was my fault that they took down my phone number wrong and couldn’t find my email, so they scheduled someone else in my time slot. Rescheduled for late the following day and once again did not contact me to say they weren’t coming. The second time, my emails, IMs, and voice mails went unanswered. I asked my Facebook friends if they knew someone who cleans houses to help me out on a regular basis after surgery and, in fact, found a delightful and reliable person who does a fabulous job. Oddly enough, I then got an IM back from Crystal with another excuse: must have been a clerical error, she doesn’t know how they could have missed it. If you are going to make excuses for being unreliable and unprofessional, at least make them somewhat believable. And pay your people.
I requested a refund from Urban Dealight and got only credit, and not for the full amount though not sure why. I plan to file a complaint with the BBB on both companies, neither of which I would recommend or do business with again.

Highly unprofessional… and unavailable. Another victim of the Urban Dealight deal here. It’s unfortunate that I never even got the opportunity to rate the cleaning!
Failure to show up at the scheduled time, will not respond to email or voicemails, refusing to refund… etc.
There are plenty of cleaning companies — don’t waste your time with this joker.

One star is too high for these frauds. Everything written below has happened to me as well. I am contacting my bank and requesting the funds be put back in my account. I do NOT recommend this company to anyone!

Bought an urban living deal — 3 hour deep clean. They were here 2 hours, the house was empty (moving out) and ended up having to go back and do half of it over again. They did do a great job on the fridge but otherwise the fans were (literally) half cleaned, grime in my sinks still there, they used water on my wood floors and it’s still damp 3 hours later, and obvious spills were left without a second glance. I can tell they sort of did the baseboards but they weren’t really clean. All in all it was quick and half-​a**. I was going to use them for regular cleaning at the new house, $ 30 a week, but after paying $ 89 for a deep clean and having to fix most of it (took me another 3 hours to really clean after they left) there is no way. I am being gracious with two stars because I made the mistake of not double checking them before they left (although they told me not to go in because the floor was wet …). Would not do that again. I have had really great cleaning services in the past, have the groupon thing a try and was highly disappointed.