I would definitely not recommend based on the customer service I received or lack therof. I contacted them through email and got no response. I then followed up with a phone call a week later and based on our conversation I submitted a drawing of the work I wanted a quote for. I figured I would give them a couple of days to look it over. I would have liked to at least received a courtesy email or phone call stating that they received my drawing and are looking it over. I then called again about a week later, since I still did not receive a any response. I was just told over the phone that they weren’t even going to bid on my project. I would have at least appreciate if you don’t want to do the work then at least contact me and let me know instead of having me waste my time thinking you are working on a quote. It’s unfortunate because it seems as though they have received good reviews for their work. This company just wasted my time and has a complete lack of consideration!
Nadav G.
Évaluation du lieu : 4 Austin, TX
After some hiccups in the process the final product ended up beautiful.
Will h.
Évaluation du lieu : 5 Austin, TX
Sonny and Clair are a pleasure to work with. They do impeccable work at a fantastic price! I recommend them without reservation. When building our house, we balked at the price quote our builder provided for our custom built cabinetry. So we decided to head out on our own and try to find better work AND a better price. The first guy we found gave us an identical quote and had no real samples to show us… sooo that was big no. We were beginning to wonder if we should just go with the one that our contractor had recommended. But we found distinctive wood crafts(by googling, i think) and their quote came in at about 70% of the initial number! Of course we thought they must be shoddy, right? WRONG! Their work is top notch. We visited the AIA Center for Architecture to see their work. Pretty darn close to perfection. We were sold, and happily so. Not only is the work precise, perfectly functional, and beautiful to look at, it is incredibly sturdy! My kitchen drawers glide effortlessly, even though they’ve held a couple of large cast iron dutch oven. Those pots are HEAVY! Sonny did a great job installing, and made the return trip necessary to fine tune everything. He might come across as gruff at times, but who doesn’t? He’s a good man who’s great at what he does. Nine months later, we are still as much in love with our cabinetry as we were the day we moved in. *if you do visit them at the shop, don’t worry! it might be in a bit of a disarray, but this is no reflection on their professionalism, promptness, precision, or exquisite attention to detail.