Door Outlet

Worst service. They charge you as soon as you place the order. Multiple delays in getting the door. The threshold that they installed started flaking after one month. Were told that they placed the order for a replacement threshold. A month later we call to inquire about the status, they said that the installer was supposed to call us to schedule the install. Called back two weeks later, turned out they never ordered the threshold. Doug, the sales person, promised that we would have the threshold within two weeks. Two weeks later, we call and are informed that Doug will no longer handle our case and it is transferred over to Don, the general manager. Judging by the previous reviews, I doubt we will get any resolution. Leaving this review in the hopes that other buyers are aware that if there are any issues with the doors or install, they will have to live with it. It’s best to go with a more reputable business.
Wanted to add more info regarding timeline… an example of how they give you the run around:
Nov 10: Bought door and a single piece threshold for $ 966.25. Charged credit card immediately when ordered.
Mid December: Back door installed
Mar 30: Sent pics via email of threshold flaking
Apr 13: Sent an email asking about timeline of install. At this point, the installer had already come by to take his own pictures
Apr 27: Doug (salesperson) placed the blame on the installer saying that he should have contacted us to set up an appt for the threshold since it was in the shop.
May 11: Doug called me saying that due to a death in the family, nothing had happened He would be ordering the threshold that day and we would get it in two weeks. Notice that this contradicts what he had said on April 27 when he placed the blame on the installer. The threshold at this point had still not been ordered.
May 25: Was told that by front desk that Doug would no longer be working with us. Don would — have not talked to him yet! He is always unavailable or not in the store when we stop by. But we were assured that they were going to be placing the order of the threshold.
May 31: The threshold that we want is apparently not something that is made. barring the fact that they themselves have installed this kind of a threshold for TWO of our doors. Keep in mind at this point, they still have not ordered a threshold or given us any indication of what their plan of action is.
Jun 2: Called again. Receptionist said that Don would call back in 5 minutes. Never got a call back.
June 3: Called Don 4 times this morning just to try and reach him. He finally took our call. He angrily responded, «Hell no I’m not going to fix this door for you. I saw your Unilocal review. I’ll see you in court,» and then proceeded to hang up on us.
Please note that even though there are good reviews for this business, be mindful of the negative reviews. My belief is that the true character of a company is how they handle complaints. Look at our timeline and the hardships that we had getting somebody to address our issue. Most businesses work tirelessly to get you to change a negative opinion of them, this one washes their hands off you. Ask yourself if this is what you want when conducting business.

Go here first. The salespeople are very helpful and honest. We weren’t sure what kind of doors we needed, so we talked through our needs with the salesman to determine what made sense for us. They didn’t have that item in stock as a scratch & dent item, so he told us which stores would make more sense for us to purchase from. You can’t ask for better service than that!

Unfortunate experience from start to finish. Our purchase was stretched out over two months. Way too much happened to explain on here. In short, we were pretty certain we were victim of a shady scam for a while. They had a large sum of money from us for a door that they couldn’t seem to produce or communicate to us about. We have had to chase them down to get communication on every expected production or delivery date. We are about 4 weeks post the original date we were told our door would be installed. Somewhere about halfway through I ended up having one conversation with the manager where I pleaded for a refund. In that conversation he managed to insult two of his employees and myself before hanging up. I was left in a terrible position where they had my money but I had no door, and I was refused the refund because of the no refund policy, and I still had to deal with their god awful customer service for many more weeks. I was not able to contact a supervisor for the manager Don, or the owners. They flat out do not care about customer service. Our door is finally installed after waiting all day yesterday for them not to show up (not installers fault, for we were not actually put on the schedule). It is a BEAUTIFUL door. Im so relieved it is finally here. But I would not recommend shopping with this company.

I went to the door outlet looking for a new front door and ended up with doors for the interior of my house as well based on the recommendations of the salesman Douglas. His knowledge and expertise was immensely helpful. Upgrading my interior doors has made my house look incredibly beautiful! I recommend shopping there, and as for Doug, the service was great and appreciated!

Shady sales people and shady business practices. Have received price quotes on items then when arriving on location they state a different higher price. So we changed our order and purchased three of the four items that we wanted because the price jumped so much on the fourth. Then my mom changed her mind and went back to the shop to get the door and they changed the price again, it is now more than twice the original quoted price. Beware when shopping here about their fluxing prices depending on the mood of the sales person or if they like or dislike the person who they are selling to. Would not recommend.

We are currently building our home just north of Austin. We have had nothing but a positive experience dealing with Door Outlet. Their customer service is impeccable. All the way from our very first visit to Door Outlet to the delivery of our doors I have nothing but good things to say. The doors are now hung in our house and after seeing quality of workmanship I am very happy, not to mention relieved. We have two half light doors in our pantry and laundry room and I’m so excited about those two doors. They’re beautiful. We had a design that we liked for all the interior doors and they were very accommodating at making sure we were happy with what we received. Trevor was extremely helpful as well during our entire process. Thank you Door Outlet, we will be sure to recommend you to all of the new neighbors building in our new neighborhood.

I went to Door Outlet looking for French doors and a few windows for a small modern building. I got a great deal on French doors, but it was a hassle to get them. They’re quite large, so I paid an extra $ 50 for delivery. I got a call after the pre-​scheduled delivery time saying they were too busy to make it but would have them delivered by 5. My bf waited ALL DAY and they never showed. I ended up showing up at their warehouse and having them follow me home to get my doors delivered. If I had a truck I would have just done it myself. Really lousy service. Additionally, I asked for a quote on some windows. Four requests and no quote later I gave up. I’ve got my windows on order elsewhere.
Long story short: if you can buy and pick up something they have in stock in front of you you’ll probably get a good deal. If there’s any work or delivery or a quote is needed I’d go somewhere else.

I bought a full light door for the back entrance of the house from the Door Outlet. Doug in Sales was very helpful and CJ did a beautiful job installing the door. It is aligned properly, the threshold looks great, and it is all firmly sealed.

Worst experience ever. Don’t put your self out of $ 1500.00 for a door from this business. Don Buyers, the manager of this shady business that does not even subscribe the Better Business Bureau. My story is similar to others in here, deficient product and a total lack of accountability. The guy does not have a word and operates his business as if he was in a lawless state. He is very prompt at charging you for the product but if you have any issues with the door he will not follow up on calls and will change the story. I bought a door from this company paid about $ 1700 and currently I have a door that is chipping at the bottom and cant close correctly. My best advise buy a door from a reputable source. If you want a quality door don’t go to this clown. Hopefully Unilocal will not take this review down if Door Outlet is a paying customer.

I purchased a door, and 3 days later it was installed. I’m very happy with the door and installation.

I purchased a modern front door from Door Outlet for ~$ 1200. I followed their process to the letter: their people measured, constructed, and installed my door. After about 4 months, I noticed that the door was swelling. I went in and spoke to Trevor who noted that his supervisor, Don, would be contacting me. After multiple follow-​ups by me, Don finally contacted me. He noted they’d had this problem with other doors, that the door was under warranty, and they would be happy to replace the door no problem. As this conversation took place during the holidays, Don noted he would reach out to me around January 5^th to discuss next steps.
A month and a half went by and I heard nothing from Don or anyone at Door Outlet. After reaching out twice to no avail, I received this from Don:
«I apologize for not getting back to you sooner. I really totally forgot we spoke before Christmas. I will get CJ or Doug to call you and schedule a time to come out and look at the door. Most likely we will put a Temp door on your house and repair the areas that are swelling and repaint. If the door has to be replaced because it has a warranty I would have to have a manufacturers rep come out the next time they are in Austin to make that call. That could take months. Hopefully we can take care of it as we do with most doors that have this issue. We will be in touch in the next day or two.»
In our prior conversation, Don clearly represented that the door would be replaced, not repaired. He did not indicate the process would take months. After saying such to Don, I received this:
«Please understand that we did not manufacture the door. We sell them. Because of problems we have had with these doors we contacted the manufacturer and in order for us to provide you with a new door there is a process we are now following in order for the warranty to be valid. The only way I can provide a new door is to follow this process. The manufacturer will send out a rep. The rep will determine if the door has enough roof coverage # 1. Installed properly, painted and or stained and finished properly, and if the is any water exposure such as sprinklers from the lawn and so on. If we repair the door we use auto bondo in area s that show de laminating and then we would repaint the door. You could not tell the difference and the damaged area s would be better then when it was manufactured.
I talk with hundreds of people each month. I apologize for not recalling our conversation. Because of the rapid growth of Door Outlet in the past 3 years we have hired a receptionist to help with making sure all customer needs are meet. Again I apologize for the inconvenience to you. I will let the factory rep. know you are wanting a new door. Door Outlet can not control the timeline in which the factory rep. sets on warranty claims.»
In summary, my experience with Door Outlet: Inferior product, Non-​responsive management. Unwillingness to accept responsibility. Making excuses.

Eek! After the wood on our door split in three places and bent into a bow shape during the cold weather, we had to get it replaced. Our replacement door, it turns out, was also sent back for the same structural deficiencies, causing a month more delay.
So it’s now nearing March… we originally placed our order for the first door in December.
Haven’t gotten down to one star yet… maybe I’m just holding out hope that everything will get fixed and we’ll get the door we originally picked out (NOT a cheaper version built to resemble the one on the showroom floor), and it pains me to write anything negative about a company. But until we get this sorted out, I can’t recommend this business.

We love our new door! Morgan is awesome, she was so helpful throughout our purchase. The customer service and the door quality could not have been better.
We looked at many of doors and door companies before finding Door Outlet. The prices ranged from $ 2000.00 to $ 4000.00, at Door Outlet our door was under $ 1000.00 and was the nicest one we had looked at.
After picking out our door the turn around time was less than a week. I would recommend looking at Door Outlet first before purchasing a door else where.