EDGE Pest Control

Two stars is for their service, which is very decent, and probably a bit better than the local companies (I have tried both) in all fairness. The missing two stars is for their sales, and the fact that they would NOT stand behind what their own sales guys tell you — so you can safely assume that whatever the sales guy tells you is a lie. read whatever you sign on, irrespective of what their sales people tell you, coz they would flatly deny that any such thing happened. yes, I know they might be seasonal college kids but once the company allows them to wear their logo and let them represent them, for the customer they are the face of the company. I was told that the initial service would cost me x dollars and I would be refunded the difference between what I am signing and the promised amount for the first service. I even have the personal phone number of the sales person and I asked the company manager to call him and confirm, and even offered that I would back out if he says he didn’t promise that, but the manager was adamant that until it is on paper, he does not care what the salesperson told me. so while some fault lies with me for getting duped, know that you are dealing with a company whose sales people would try to pull a fast one on you.
one missing star is for their unethical or non-​professional practice in my view. once you sign on a paper, they auto-​renew your service beyond the initial contract, with the onus on you to get it cancelled. true, that might be a standard practice for some companies, but the renewal should not be automatic, unless the customer asks for it. the missing star is also for the fact that they do not call/​email you before they are supposed to come every quarter, they just show up on your door on a time that suits them. I would think things like these would be notified in advance, since given the gap in service time (3 months) people usually dont remember the exact date they are supposed to have the service.
anyways, the crux is that they might be few dollars cheap, but it is not worth the headache, and the feeling that you are on the receiving end, especially in the service industry. would think twice before continuing with them, or recommend them to someone.

We are renting a house for 1 year. The salesman had us sign on a tablet for 6 services. Later we were told we signed a contract for 9 services. Why would we need that many if we are only here for a year? The sales rep knew we were leaving in July 2016 and would be moving to a town that does not carry their service yet signed us up for service until 2017. Talking with a «customer care» representative we told him our ordeal and would even provide a copy of our lease in order to only receive the service we thought we were getting. Their reply was «you signed a contract» telling us the customer, tough luck deal with it. We either get the services or cancel and pay for half of what we would owe. Also called to have them reschedule a service since we would be out of town and the backyard would be locked. We were told they must come on that day to do the front yard and would come back later to do the backyard and inside. They couldn’t understand why we didn’t want our home to be serviced while we were away. Even going as far as to ask for details as to why they couldn’t service our yard while we were away. We’ve never had to sign a contract for pest service or even lawn care for that matter. This company is manipulative and will not help a customer who feels slighted from devious sales tactics. Do yourself a favor and never do business with this company. Don’t even listen to the BS reply one of their customer services reps may leave in reply to this review.

I am giving one star just because the guys who came out to do the work were really nice and professional. BUT!!! FRAUD ALERT!!!
What they tell you in the sale and what you actually get are two different things AND when you try to tell them that all they can say is «In the contract» … «its in the contract» and you owe us!
So much for trustworthy! When I quit paying and ask for arbitration as is said in THEIR contract. I got turned over to a debt collector.
Someone needs to investigate these guys for business practices.
I am a widow and my husband always took care of this stuff. I guess they saw me coming and decided to take this one to the cleaners. I will know next time — I’ll just take care of it myself. No liars, no deception.

Dear James,
Thank you for your response and I hope you’re having a wonderful day. I want to let you know that I am committed to making sure you’re taken care of. I definitely want to help in any way that I am able. I noticed that there are 7 remaining services on the agreement. We definitely want to do everything we can to take care of you. However, closing out the account at this point would result in an early termination fee.
Please give me a call as soon as you can. I’ll be in the office for another hour. If not, you can dial the number below and another account manager can take care of you. Regardless, we would need to speak with you on the phone to close out the account, according to the agreement.
Let me know how I can best take care of you.
Sincerely,
This is the response I received from this company when I told then not to come back to my house for pest control. I would never do business with these people!!! I never made a agreement with these people to have continuing service or sign any type of contract! Beware!!! I’ve had to retain a attorney for these people!!!

AWFUL, AWFUL, AWFUL! Would give zero stars if I could! Salesperson stood in my house and guaranteed me that if I signed a service contract with them, that without a doubt I could cancel for an out of state move. My first mistake… putting my trust in them. I just called to cancel, for an out of state move, and after talking to two customer service representatives, I cannot cancel without penalties. SO disappointed in the dishonest sales force and lack of good customer service. I would not recommend Edge Pest Control!

One star because I can’t give it anything less, but they are not worthy of this star at all. Let me explain:
1. Hector the salesrep came knocking at 9pm!
2. He made a few racial jokes– never OK and since I didn’t humor him he at least cut that out.
3. I said I’d check them out on Unilocal and he said Unilocal was a horrible place to research a company (yeah, I love Unilocal but with their reputation I can see why he’d be spiteful).
4. I explained that we already had a quote from another company and with all of the above, I didn’t want to proceed with Edge.
5. He insisted, so to get him off of my porch at this point I said OK leave your contract and I’ll review it. He said I could only get it via email after I signed up!
6. I said then we don’t have anything else to discuss, he said, fine go ahead and keep X company (I’ll keep their name out of it), obviously his comment was oozing with sarcasm and he stomped away.
So do you want this sort of guy on your property? Do you want the sort of company that would hire this guy?

I use edge at my house and they are great. I noticed on here most of the bad ratings are based on the sales people. If you talk to 95% of the people that use them I bet they will say they are happy. Where else can you get anything you need taken care of for one price? I pay x amount and they could do mice one trip and spiders the next, and the price never changes.

The Edge «salesman» that came to our neighborhood was HORRIBLE!
Came multiple times to our door, rang doorbell excessively, talked over me and questioned me on everything with a very unprofessional tone, wouldn’t drop it when I refused to tell him who we currently use, tried quizzing me on my knowledge on pest control (wrong tactic with me), without permission walked around to our back and came up to our patio (opened our patio gate) and wouldn’t leave us alone. Kept telling us who used them up the street and made up names yet couldn’t tell us what service they purchased. My husband finally told him 3 times to leave our property. He came back the following day and harassed our neighborhood. We called the local police.
Don’t want that guy at my house monthly!

I just answered my door (I have a no solicitors sign up) and it was some guy from Edge. He was very pushy, I told him I was happy with my service, he kept telling me that Edge does better. I do not buy or sign up anything from a door-​to-​door salesperson. I couldn’t get him to leave, he wanted to know who I used, I did not give him the information. He talked about a Kevin and Bree up the street that use them. I’ve not heard of those people. Then I researched online and discovered this sort of tactic is there MO. Just wanted to make a note and hope other people won’t be sucked in to signing with this company. Beware!!!

Had the pest control come out on a Saturday. I was told they would do outside and inside the house, however tried to short cut us as he quickly went into the back yard to return within 15 seconds saying all done!
Nope he did not do a thing my wife watched him from the kitchen and she saw him just walk back out. What am I paying you for? We will be going to another company!

We have used Edge Pest Control for 3 years now, taking their service with us when we moved. They always come to my home when they say they will and if we need re-​servcing for any issues, they come out quickly and resolve the problem. We are very pleased with them and will continue to use their services.

I was going to wait until I calmed down from my «straw that broke the camel’s back» bad experience with Edge Pest Control, but honestly it just keeps getting worse. And at this point I just have to laugh. Not a good laugh, but laugh nonetheless.
I’ve experienced horrible customer service ever since I started using Edge four years ago. Usually, I don’t have pest issues, so I just kind of let the bad experiences slide. But no more. Their lack of communication between the office and field is comical. So ridiculous I just have to laugh because I really want to scream or choke these idiots. But instead, I laugh.
They were here a couple of days before Christmas to treat both the inside and outside. Because they were treating the inside, I was home. I asked the tech when he arrived if he had the gate code (which I had given them months ago and repeatedly). He said no, so I gave it to him YET AGAIN, and asked him to make sure it was part of their permanent notes. He said he would.
A week after the treatment, my dogs are bringing in ants & other nasties. So I call them, and schedule re-​treatment of the back yard. I stayed home from work because I wanted to address some issues and speak with them in person. I missed their phone call stating they were on their way, but no biggie — that’s just a courtesy, right? So I look outside, no truck, I wait… and wait… Then, I step outside and see the card (see attached pic) stating «couldn’t complete service because back gate was locked». Seriously? I WAS HOME!!! They did not ring the doorbell or make any other audible attempt to reach me. O… M…G…you have my freaking gate code. WTH…
So, I’m pissed. Yup, pissed. I call their office to complain that they have the gate code & was on hold for over 15 minutes, so I left a message. Half an hour later, I call back and after about 10 minutes, someone answers. I ask to speak to a manager & he resists, of course. I persist & was finally connected with the account manager. I explain what happened & he rattled off my gate code from the notes. Duh! Of course you have it, so why don’t your techs have it??? He then stated he would have the field manager come back out to treat. I said that was fine, but also VERY CLEARLY stated that I had other things to do at this point and did not want to be bothered and that they should just treat the yard and leave me a note. I also requested that they cancel my service after this re-​treatment. He stated that I would need to call back again to do that. Ummmm… NO! I’m doing that NOW! Make it happen.
So…as I’m dealing with a very serious plumbing emergency, these fine folks again disregard my instructions and ring my doorbell. I answer, expecting someone else, and was so shocked that they had yet again ignored my instructions, that I said «I can’t deal with you right now» and slammed the door shut. Granted, I was rude, but I was dealing with something else and had specifically requested that they not bother me. Such fabulous communication! I did expect at the least, the yard had already been treated, though.
Next day… Because there was no treatment note on my door, I called them to follow up. They stated that the yard had not been treated. Seriously? What’s wrong with them? So — supposedly, they will be out today. We’ll see if they follow instructions today. I’m not hopeful. But I’m still laughing.
Update… So… these fools finally showed up on the next day, but I wouldn’t have known it if I had not seen their truck leaving my house (because my dogs were barking). They did not leave a card stating they had performed the service. I called to inquire if they had or not. The girl who answered stated they did. Who knows at this point. I asked to cancel & was transferred to the account manager. He asked what he could do to make things better. Ummm… I don’t know — you and the field manager can’t seem to communicate, so what do you suggest? He couldn’t answer. He offered my next service for free. I declined. Yes folks, they are that bad. Not even for free. Sooooooo not worth the frustration.

I have used these guys since 2011 !! I have a huge house on the edge of a golf course, anyone who lives on a golf course knows rodents live along the peripheral!
Well needless to say they weren’t welcome with our home so edge came to help!!! Immediately problem SOLVED. Never to return again — been at this house for 4 years now and not had a problem one that edge would not come out to fix ASAP — at no additional charge! This is a family company and they use only kid and pet friendly «stuff» — chrysanthemum oil– to treat pests (bugs etc…) even roaches and fleas!!! SERIOUSLY YALL I HAVE BUG AND RODENT PHOBIA– if the service wasn’t perfect I simply would not promote their service– USE THESE GUYS — they rock !!!

Our neighborhood does not allow solicitations. That alone means I shouldn’t be dealing with these pushy, annoying salespeople at all, let alone on a regular cadence.
We’ve had three negative encounters with the same pushy salespeople, one of which resulted in the salesman being told to get off our property after being polite didn’t work and he then was spotted snooping around our house less than 10 minutes later! Luckily, he took off after he realized we’d seen him poking around.
The salesperson «Jace» was particular pushy with me as well as two neighbors. Asked a lot of creepy questions about when my husband was home and his work schedule (presumably to come back and talk to the man of the house). He would not leave when I said no thank you. He didn’t have any business cards or pamphlets and they didn’t track who declined their services before. All he was focused on doing was badmouthing current service providers and getting into my personal space.
In this latest incident, «Jace» apparently told the neighbor across the street that we were working with him to switch services in order to try and garner some sort of credibility with the owner.
Shady doesn’t even begin to cover it… I would never try their services based on my interactions with their creepy, aggressive sales people. If I could give zero stars, I would.

These guys still get a 1 star. I refused to pay these goons and tried everything in my power to get out of a contract that I never signed to where they reported it on my credit. I disputed and won with the Credit Bureaus. Just FYI, this company is a corporate company from another state. Don’t let them fool you assuming they are local.

DO NOT USE!!!
Not only is their customer service terrible… And I mean TERRIBLE…
But the actual service is awful as well.
I could have done better with a spray or poison from the grocery store, and we had a year contract! So they had plenty of chances to prove.
We even had a gigantic rat come in the house right after the «sprayed» during winter…
Just find another company, plain and simple.

I wish there was a no star because thats what they would get from me.
Sales person did tell us everything so it was really $ 190 to sign up not $ 79.
They have been out here 3 times and there are still ants and spiders.
They suck…

I do think that giving a 1 star review for the sales people vs. the actual service is unwarranted. Especially since most of them are guys/​girls just out of high school or college and are just trying to hit their numbers.
As for the service I have had nothing but a pleasant experience. They have sprayed the inside of my house as much as I have asked them as well as got rid of a pesky roach problem. Additionally, there aren’t any ants crawling around my house anymore and the last time they came out they were able to spray a hornet nest that was hanging off of my house. All in all, they have great customer service every time that I call them and are friendly. You should give them a shot.

Most of the reviews of Edge relate to their pushy door-​to-​door sales tactics. That is all true, that’s how they sign up new customers. They have what is probably a very effective script setup and technology to sign people up quickly and easily.
I’m not here to review that part of their service though. I’m more concerned about how well they treat my pet pests!
I, like some others on here signed up because some guy came to my door. Now there is a long and sordid history about my pest control needs — I really dislike my previous company so was in the market to try someone new anyway. I went through the sales process, asked for some additional discounts and signed up.
The first treatment was later that day, the technician who came was actually more thorough and did a much more detailed job than my previous pest control company. Yes, he was a young kid, probably not super knowledgeable or experienced, but did use the right chemicals for the right applications.
Since then, Edge has been out one more time and the tech also did a pretty good job inside and out. So far, I’ve been pretty impressed. Especially because I got pretty scared after I had signed up for a one-​year contract and then came on here and read the reviews.
Time will tell if the service level stays as high as it is right now, but so far so good for me.

After seeing their salespeople roaming our neighborhood again, I decided to inform others of our experience with EDGE. It isn’t vastly different from what others have already mentioned on Unilocal.
When we first moved into our home, we signed a one year contract with EDGE Pest Control. After the year was up, we decided to cancel since they were no longer within our budget.
Three months after we canceled, I come home from work to an invoice on the door. They’ve been out to spray and have charged my card $ 107. No phone call ahead of time like during previous visits; just an invoice on the door.
Numerous phone calls to the office were met with «the manager isn’t available; he’ll call you back as soon as possible» with no return phone calls for days. When we finally got ahold of the manager, Kraig, he tells me he’s been out of town (interesting how none of his office staff knew this), and also that the most he’ll refund me is $ 10 (for the inconvenience of providing me with a service I didn’t request). He then tries to sell me over the phone on continuing service at a discounted rate. I tell him there is zero chance he is going to have my business. «I appreciate the feedback,» he says.
As soon as I hung up, I called my bank and told them to chargeback the entire amount to EDGE as an unauthorized transaction.
I do not recommend EDGE and highly encourage others to stay away from this company. They have very shady business practices.
Their BBB accreditation in Austin was also revoked.