Ergoprise

I placed an order online for a Uprise desk with a hardwood top on June 15. The website indicates the item would in 10 – 12 days. Seemed okay with me. A day or so later, I receive a call from a representative at Ergoprise. They had been notified by their supplier that the species of wood I had selected was not going to be available for some time. They offered me an alternative that was very similar, and I had actually preferred the look so I thought this worked out well. I confirmed on the phone that I was OK with the changes. We also discussed that a representative from the shipping company would reach out to me a few days before delivery in order to schedule in a good time. A few weeks go by and I had not heard a peep, so I checked my order status on the Ergoprise website and see that the status was still «Awaiting Fulfillment» and still reporting that I had ordered the wood species that was not available at the time. August 14, I sent an email to the account specialist I dealt with initially, asking if they had a delivery status update for me. No response. 6 days later I send another email, asking for some clarification on what was going on. So on August 20^th, more than a month after placing the order, I get a response to saying they checked with the supplier and the wood top would be delivered to their warehouse in about a week and they would need a few days to ship that out. No explanation why the 25+ days late. I had to send a few more emails before the account specialist briefly explained the wood top maker had a family emergency which is why my wood top was 4 weeks late. That seems like a long time to go by without notifying the customer that they spent $ 1600 on a desk that seemed like it never showed up. I asked if they could expedite the remainder of the process for the «slight» inconvenience, but they said they couldn’t do anything about expediting freight shipments. I eventually received the desk on September 1^st.

The CEO of the company went the extra mile to help with a problem with my order which I really appreciate.

Standing desk works well and happy with this purchase. Good price compared to competitors. Customer service and returns department unfortunately needs improvement. Purchased a computer monitor arm and CPU holder to work with desk that did not work as advertised. The arm did not hold my monitors and CPU holder could not be installed on the smaller size desk I bought despite being told otherwise. I returned these items with the promise of a refund and were returned unclaimed by Ergoprise a few weeks later. Spent $ 37 in failed attempt to return items and still have not received a reply from company after writing to them about my complaint.

I’m revising this review based on a call I received from Stephanie explaining the circumstances on what had happened.
I’m satisfied with the explanation and also from owning the desk for about 2 weeks now, I can’t say any negative thing apart from that minor cosmetic damage on the corner of the desk which they attributed to shipping.
As I said the base is one of the best out there for its price.
Excellent Customer Service!

Wanted to update my opinion on this company. They did make me a happy satisfied customer by exchanging the chair for a stand for my laptop and an ergonomic wireless mouse, both of which I am very pleased with.

I did a lot of research before doing with this desk. A whole lot. Now that I have been using the desk for about a month, I feel like I can write about my experience with it so far.
It is very solid. The bamboo top (I got Brindle) is very handsome. It look like the desk in the main office in Scandal at Pope & Associates. The presets for different heights are also very easy to use and make it very convenient to just go up or down with the push of a button.
It is very quiet. It was pretty easy to assemble, I did call customer service and they were very helpful with sending diagrams and talking me through it. You will need a drill.
I got the full package with the cord hider, the attachable power strip and the ergo floor mat. It looks great that there are no cords visible and everything just plugs in on the side. Just the cord for the desk itself is pretty much all you see.
I love being able to move fluidly around my office now. Not up and down and back to the printer and over to the phone etc. It’s just flows a lot easier now and feels more natural. Sure, there are times I want to sit — and I do.
So far, I am very pleased with the product. Thank you to the great team at Ergoprise for all of your help and patience. A great company with great people.

I had one of the better customer service experiences of my life when I bought a chair recently from Ergoprise. I live in San Diego and knew I wanted a certain chair (Neutral Posture 8000), but it was not available locally. I found it on multiple websites with Ergoprise easily being the cheapest.
When I called to discuss options I didn’t expect much for customer service given the highly discounted price and was completely blown away when I talked to the owner, Stephanie. She spent lots of time explaining all the options, even offered to do a video conference to show the adjust-​ability of the chairs in her showroom. She spent time working with the manufacturer to make sure I was getting the right chair for my proportions. Above all else it was clear she was 100% committed to making sure I got the right chair for me.
I received the chair today and couldn’t be happier and can’t recommend Ergoprise enough.

We recently purchased the Tru Height adjustable sit/​stand desk and dual monitor mounts from Ergoprise for an employee that has terrible back problems and needs to be able to sit and stand throughout the day. Our Ergonomic Consultant recommended an adjustable desk.
I found Ergoprise on the web and they were helpful from the beginning. Their pricing is terrific but what really impressed me was their customer support. They promptly return phone calls and emails and are always there to assist from beginning to end; purchase thru installation.
I would highly recommend Ergoprise for both home offices as well as businesses.
Sally D.

Just moved to the Austin area and tossed my computer chair in the move. Stephanie helped me pick out an awesome ergo human mesh chair… got me a reasonable price, and let me borrow a chair while my order was shipped. Awesome service!

I recently set up a home office, and had a wonderful experience shopping with Ergoprise. They are a locally owned family business, and their folks were extremely knowledgeable in all things ergonomic. I purchased a beautiful chair (for less than the internet) that absolutely improves my productivity.
Ergoprise has plenty of inventory on hand so that you can «test drive» before you buy. Do not buy office furniture without paying them a visit. You’ll be happy you did.