Extended Stay America – Austin – Arboretum – South

I had stayed last week here and from my experience this is worst hotel i had ever stayed.
On the second day, my luggages were stolen from the locked room by using their master key. After two days investigation, they found that the bag is found in the House keeping room and i got returned only with my clothes. All my electronics items, laptops, passport, etc all stolen and didn’t get it back even-​though the thief was their House keeping person.
Safe guard your BELONGINGS. DON’T TAKE RISK.

Walked in the room and right back out two minutes later. Wreaked of smoke, stains all over the carpet, a cockroach in the sink and a film of dirt on the Windows. Disgusting.

We were forced to stay here because of flooding to our home and Lena at the front desk helped us out tremendously. We haven’t even been here for a full night but I’m happy with the room so far.

Will never stay here again worst experience ever
There was stain in the sheets, mole in the shower, and roaches on the towels when I unfold em the mirror had splatters all over it, the smoke detector is unplugged with no batterie sitting in the dinning table we notified them and did not do anything about it I will be posting this pictures to for proof spider webs in every corner DO not Stay HERE Assistant manager never called me back

update: 7-​22-​2015
After my nightmare stay fourth of july weekend. Corporate assured me that we would be refunded our $ 100 deposit by mail. Unfortunately, they have not refunded our money or contacted us since then. Looks like corporate is just as dishonest as the staff on location.

Three stars, and a low price through Hotwire, landed me here. Pulling in to the parking lot, the place looked fine. I neither required nor expected luxury. I just wanted clean and comfortable.
Checking in, I had to wait. There was one person working at the desk, and she was occupied, helping another guest. She did not give me any «be with you in a moment» encouragement, or even any eye contact. Oh, well, when it was my turn, she was efficient, if not friendly.
I schlepped my luggage up to the room, and went to use the restroom. The Formica facing on the sink counter was falling off. Oh, well, it didn’t affect the function.
I was surprised to find urine and toilet paper in the toilet. Oh, well, I flushed it.
After dinner, I turned on the TV. Twenty-​four channels should be enough of a selection, right? But there were really only about eight to ten different programs; they just repeated throughout the twenty-​four. Oh, well, I had a book.
I turned out the light and went to bed. In the middle of the night, I woke up when the lamp went on by itself! Oh, well, I unplugged it.
7:30 a.m., I was up and ready for a shower. There was no shampoo or conditioner provided. Oh, well, I had some in my toiletries kit.
8 a.m., I went for breakfast, stopping at the front desk to ask where the breakfast room was. Nowhere. But you could help yourself to a power bar or muffin, and coffee. Oh, well, I’ll have some coffee. Nope — out of coffee.
I’ll say this — the place was cheap. But the cosmic truth here is that you get what you pay for.

The staff here was nice but the patrons are a little SKETCHY and I’m wide awake now at 3:52a because I found a BED BUG crawling across my pillow. I arrived here yesterday and was at first delightfully surprised because inspite of previous reviews I’d read, my room was clean. I specifically checked for bugs but there’s a seal around the mattress. I thought I was safe so I went to my car to get the rest of my stuff. As I walked outside, a man was coming from the other direction wearing nothing but red Speedo like underwear. I made a bee line for the stairs and then down to my car. The man stood over the balcony by my room and watched and stared at me as I got my bags. Mind you, I’m a female traveling alone and it was a little past mid night at the time. I practically ran up the stairs and shut and locked my door. A few hours later the phone in my hotel rang and there was a creepy male voice on the other end propositioning me for sex. I was terrified!!! I called the front office and a nice young man responded a said he would look into it. That was night 1 and as I said night 2 I woke up to a BED BUG crawling across my pillow. As far as I can tell I don’t have any bites but if I can get back to sleep, I’m going to have to wake up later and spend part of my day washing and hoping I don’t bring any home with me. YUCK!
In spite of my good experience with the staff, I can’t recommend this place to anyone especially if you’re a female traveling alone and definitely because there’re bed bugs!

Holy hell. If Unilocal would let me take away stars I would. I have never in my life (please understand I’m speaking from an honest place, not exaggeration) been more humiliated and offended by a customer service representative.
I am an old spirit and travel with cash, most hotels accommodate this and allow a cash deposit on the room, If they can’t I’ll use my card. Apparently this is where I screwed up. Elise or Elisa (previous reviewers mentioned her also but spelled it Alyss) couldn’t understand what I was asking when all I needed to know is if there was going to be a preauthorization charge or if the number was just held for incidentals. After about 20 seconds she got so utterly infuriated she slammed the «back in 5 minutes» sign muttered under her breath she was going to get someone that could help me. Her tone this entire time was just indescribably rude!!! Poor Wally came to the front expecting a crazy woman, assisted me and got me checked in. I was told that even though it was 3 pm my room would not be ready for 15 – 20 minutes by Elise. So we wait. And wait.
I assumed she was going to tell us when our room was ready like she did for the previous guest. Nope. At 3:45 we took our keys hauled our luggage up to the room just to find out the room was disgusting. The maid still had not been there… Check out time is noon ant this is nearly an hour after we checked in.
Back to front desk, another falling out with Elise. This time the other female employee was there, Renee. She had the nerve to ask me what my attitude was about! I lost it then. How dare they employ someone as awful as Elise, listen to Elise offend guests, make us wait after check in time and want to know why I had an attitude! I did not have an attitude however, I was direct and explained that I was frustrated because Elise told me 15 – 20 minutes. Elise at this time changed her story and and said she told us the maid was going to get to our room in 15 – 20, then clean it. I freaking lost my mind. Elise and Renee have been rude to me and embarrassed me, now Elise is calling me a liar?! Full refund was given but you bet it wasn’t without snarky comments and humiliating attitudes!
Extended Stay are you guys reading this stuff?!? I have taken to social media and you could not pay me to stay in your hotel again. Ever. From the looks of it I’m not the only one!

Before reading my review, keep in mind I’ve only stayed there for a single night which may or may not reflect an extended stay of a weeks/​months. As such it’s kind of hard to review the place as in-​depth as some of the other people.
That being said, the main reason I got this room was because it was damn cheap ($ 39 bucks) so I really didn’t expect too much. The staff was very friendly and the room was quite nice. There was a full [mini] kitchen. They have HBO and all those channels; the WiFi worked well enough to check emails and stream YouTube.
They sometimes say they have a ‘free breakfast’ but it’s really a very cheap grab-​and-​go with a very limited number of fruits.
Cheap, decent room — overall I was pretty satisfied for my 1 night stay.

WORST HOTEL EXPERIENCE
New to Austin my boyfriend and I stayed here from a Monday to a Friday due to the price and location. Not only will I never stay here again but I doubt I will stay at any other Extended Stay.
After checking in I had to leave for work so many things were unnoticed until that night. If I didn’t have a full work schedule I would have left after day one. There was a huge red stain on one of the pillows, a clogged toilet, hair in the silverware, and stained sheets. The receptionist notified me that there was no room service since I wasn’t staying for 8 days, but after seeing the cleanliness I opted to buy my own towels. There was also less than half a roll of toilet paper — thanks!
Every morning I woke up with the worst allergies. I couldn’t figure out what was going on. On the second day my boyfriend laid on the ground to stretch and when he stood up we realized his shirt, and the entire floor, was covered in animal hair!!! I immediately called the front desk and apparently if no one answers it gets forwarded to a different location. The lady at the other location told me I would get a call back. Nobody called. The next day I called again and once again I was forwarded. I went to the front desk and nobody was there. That night I called and was told by a gentleman he was the only one there. I offered to vacuum the floor myself but he said he wasn’t allowed to give out housekeeping items. Thursday morning I called and a a lady told me they were under staffed but she offered to vacuum the room herself. 6 hours later she arrived at my room with a vacuum.
Twice during my stay did workers abruptly walk into my room. The first time I woke up to see a woman STANDING OVER ME while I was sleeping. «Are you checking out today?» Seriously NO I’m not?!? The second time a worker walked into my boyfriend who was naked about to get in the shower. In his defense he couldn’t hear my boyfriend saying hold on due to the nearby traffic. He had to install a smoke detector in which the next day he came back because management told him he placed it in the wrong location.
That time he did hear me say hold on.
Such a bad experience. The one star goes for the front desk service rep at check in and for the front desk service rep who personally came to vacuum my room.
Never again.

Don’t stay here for more than a night if you don’t have to. I’ve been staying here for a few months on a contract job and while it’s the cheapest monthly rate around you get what you pay for which isn’t much. The free wifi is really slow if it even works, there are bugs in the bed and shower and the maid service is awful. If my room gets cleaned for the week, it’s seldom up to par. enough towels for the week aren’t ways left, floors and counters aren’t cleaned and there’s been dust and gunk on the top of the fridge since I moved in. Also, one of the staff member is very rude and you can tell she hates her job.