Extra Space Storage

My experience using Extra Space Storage was fantastic. The facility was super clean and the employees were very helpful. The only surprise was that the free truck did not have a ramp.

Only reason I am giving it a 4 and not a 5 is because 1) the hours aren’t posted anywhere for the facility and 2) I couldn’t open the doors last week after it accepted my code. Sunday evening, typical. I eventually got it open though, but what a pain! Everyone is very helpful, knowledgeable, and sweet.

I have been very pleased with Extra Space Storage so far. The space was clean and access was well lit with personalized security codes. The management and staff were very accommodating when my space needs and schedule changed and the use of their moving truck for free to bring my things was a huge bonus. I worked with Nicole and appreciated her assistance and flexibility. I will use them in again for my future storage needs and was pleased overall compared with a space that friends had at Uncle Bobs.

contact facility before storing there as I am on a fixed income and was comparing places beforehand. They are running a special for (free month) and I asked what money I would need before I came up there. Was told an amount and then when I got there was informed of mandatory insurance that was an additional cost. This was not advertised and was not spoken to me about over the phone. Only after they had me captive and in a bind did they inform me of this.
Horrible customer service and way to do business. They aren’t cheaper than competitors when you are required to have insurance that brings the cost above. Wouldn’t even be a big deal if I had been told beforehand over the phone but then again I guess maybe they wouldn’t have gotten me in the door.

Extra Space Storage has been very good to us! They have been very professional since they took over from the previous owners/​managers. I especially appreciate Nicole as she met with me in the office and took the time to answer all my questions. She was very thorough and polite. This place is very clean and meets my storage needs. She did not try to rush me out the door as other storage managers have in the past. Later on as time passed; I needed to upgrade to a bigger storage unit. Since Nicole was off on the day that I went in to secure a bigger unit; I ended up meeting with Dillon Robertson who was filling in that day. He showed us around and we got to see our bigger unit before making a decision. He took care of our lease for securing the new unit and all of our paperwork very promptly and professionally. He answered all of our questions. Both Nicole and Dillon pay attention to details. They also pay attention to what the customer is trying to convey to them. They both never once tried to rush us. I have used many different storage places in the past, and none have been as good or professional as Extra Space Storage on North Lamar, and none have had employees that are as thorough as Nicole and Dillon. Thank you for such impeccable service!

At this point, I have no complaints. The gentleman Dillon was helpful and very nice. He walked me around to see the storage room that I was looking for. It was climate controlled, clean, and was reasonably priced, compared to UHaul, and Uncle Bob’s. It was an easy process and I had a good feeling about this place. The records are well kept, and I received a receipt, via email soon after my purchase.

The absolute worst location ever. There is no respect for customers at this location overall my experience with extra space storage is not very good. This is a company that I would never again ever use in the future. They treat the customers like garbage and I am paid up and not late. The office people tell lies and the manager is doing some shady things.
Save your money, keep your respect, and go pick a different storage facility that will treat you like a customer should be treated.
Apparently their district manager wants to cut off access to one of the rest rooms for customers so that tells me that other locations may be just as rude and disrespectful to their customers as this one.
I mean think about it if they eliminate a restroom then that would mean a further walk in what is already a inconvenient situation.
Again search on this location and any in this district sucks.
There is a video on you tube on the Mules News Channel of these people just being dumb.
in the video you can see the manager has a attitude and the two people he was «helping» tape boxes one is a professional mover. My guess is this manager was on the moving company payroll and did not care about the customers at the storage place.