Famsa

if i could do a negative score i would. Sales man was great. Its the warehouse and supervisor Lisa that is the worst. Then when you call customer care they can’t do any thing to help. Sad thing is they sent me one couch it was ripped. so then they sent me another one and the couch legs would not stay on. after waiting a week for the first replacement. No one put them together the second time just said here, s the legs and here’s the cushions sign here and there you go. WTF. Then 15 mins later i call and said you know what take this couch and credit my account. Not to mention the bunk beds i got are missed up to but fighting with that was pointless after realizing they can’t even send me a couch that is so simple that is not missed up. So warehouse says i will call you back to see when some one can pick it up. but i need to call store about credit. Store says i need to call warehouse about pick up and credit. Call customer service and they say i need to call both store and warehouse. and the only time they can pick it up is when i am not at home. n if i leave it on the front yard i’ll be held responsible. how am i the one loosing in this when if they would have put the couch together the first time they would have saw the issue and could have taken it back. they just left my house i called warehouse you could have easy made them make a u turn and pick up the couch. But no all they did was have me wait 2.5 hours and i called customer care back to be told they can’t do any thing tell tomorrow. WTF do ya’ll not understand that people work and some can’t take off or be home specially when it is ya’ll miss up. I don’t get it. i will never in my life shop here again or refer any one. AT first i would have customer my sales agent was great but everything else was hell. And to be told oh well damn. all i wanted was for them to figure out a way to get this couch out my house today. and i will call my sales rep tomorrow to cxl the couch. looks like i’m going to call back.

DO NOT BUY FURNITURE FROM THIS PLACE!!!
Many people that have purchased furniture from here have «mysteriously» gotten bed bugs. This is not OK! Taking money from such hard working individuals that cannot finance furniture anywhere else to later have them discover bed bugs is awful! This has to be illegal, something is wrong here, and someone needs to put a stop to it.

This was another place I stopped at shopping for a dresser for my son. This is pretty much a Mexican Rent a Center, do not let the sign fool you. There was a van in the parking lot selling corn in a cup. Where the hell am I? I thought I was on the NW side of Austin? I walk in was greeted by a older Hispanic man who was very nice but apologetic because they only sold sets of furniture. They did not sell dressers by themselves. His young Hispanic female was texting on her phone and never looked up. You would have thought it was an appendage.
Surprise Surprise. This furniture is the saw low quality that I have seen at Texas Discount furniture. Apparently you can get a bedroom set for «low» payments. Thanks but not thanks. My mother in law shops at Famsa in San Antonio and rants and raves on how great it is. Not sure what the heck happened here.