FedEx Office Print & Ship Center

Went here to fedex some paperwork and a customer was yelling at a manager because they were out of some sort of bag to ship medical products in. The customer kept on yelling and my autistic son was starting to melt down because of it. He started screaming and pulling my hand while we were in line. A lady behind the counter offered him bubble wrap to play with and it instantly calmed him down while the other customer continued yelling. It’s little things like this that mean so much to a special needs parent.

Our printer bit the dust and I needed to print some certificates for an upcoming Thai massage class. I dropped in, quickly enough found the self serve computer and accessed email to grab the doc and print.
40+ blank pages of utter irritation. The machine has already taken my credit info… I Downloaded the document, printed again and we’re golden. I approached the counter and the young lady immediately withdrew the extra charges via my card and made all well with the world. I prefered $ 15.00 over $ 50.00 for black and white print outs.
I use this center because it’s close to home and If my printer isn’t working at home it’s the main choice.

I’m a software engineer who’s good at computers and knows his way around photoshop. My wife is not as good with computers.
We’ve both had excellent experiences at this fedex/​kinkos location.
Most recently, Alex A helped me with a custom print job that required a special card stock double sided print, and lamination.
In a matter of minutes Alex was able to take two image files and align them properly for a great double sided print that made my project come out flawlessly.
Had I attempted this job at home or at the store on my own, the job would have taken me half an hour to an hour and would have involved several botched attempts at doing the print correctly.
Instead, with Alex’s help, the job was done perfectly the first time, extremely quickly.
He and his teammates were also very helpful with other remaining questions I had as a I took the print, cut it up, and ran it through the lamination machine.
I appreciate Alex and everyone’s help and will highly recommend this particular kinkos store in the future.

Pretty simply review coming: Came in for an 18×14 print. Employee gladly pulled out sample book and made recommendation. We chose based on that recommendation. Print was ready next day as expected and promised.
Can’t give it 5 stars due to cost. $ 25 for a single print. Can’t blame the store but can blame FedEx/​Kinkos.

The customer service representative in the «Self Service» area did an AWESOME JOB! She walked me through everything and saved me a ton of time!

Stephen just helped me ship keys to our storage unit in Aurora, IL. Hoping they will make it in time to get our stuff on the road to Austin tomorrow. Stephen was super friendly and helpful. Immediately when I approached him he enthusiastically welcomed me and got me started on my shipping needs. We chatted about the Midwest while he was handling my paperwork. Thank you, Stephen, for your fantastic customer service and wonderful personality! I’ll be filling out their survey shortly.

I recently visit this location to print some paperwork, everyone were so friendly and helpfull.
I went to this appoitment i had when i realized i had left my wallet at kinkos with all my credit cards, I called right after.
they’re did found it and when i came back to get it, everything was in there which i really apreciated

WORST experience/​customer service EVER. I would rather drive may package to its location than ever come back to this site.
Took over an hour to send a package to California! Just s regular package going to a regular house. Took 20 minutes for anyone (one of the 3) to even ask if I had been helped, then it went downhill from there. I have a good time stamp of the events because of the text I was sending to friends telling about the experience and it was 58 minutes… so I guess I was being as little dramatic when I said «over an hour» but not when I said NEVER go here. There are lots of options in the area, I highly recommend you go to one of them.

Printing and Delivery are always top quality.
I don’t come here too often, but when I do it is for specific printing needs: posters, small banners, fliers, brochures, etc.
Each time they have been able to provide me many options to resolve my issue, even if it meant saving the costs by getting some things done in a different fashion, they focus on you the customer and provide the suggestions that you need.
The crowds and rush can be busy in the holiday time frames, but normal everyday crowds are very light and the printing they get done is great quality.

Amanda helped me at this location twice with printing services– she was knowledgeable, efficient, and friendly. I can’t speak for the other employees here but she was great.

This is literally the worst customer service I have EVER had in my life!
Let me prompt my insults with what happened to me today:
I go in to this location ready to send a birthday gift to one of my best friends back home. (we just moved across the country so we mail things home A LOT)
The gentleman assisting me (assistant manager who needed to ask lower level employees a million questions he should have known himself) wrapped up the package and completely sealed it before giving me a quote. He then told me it would be 19 dollars (25 dollars worth of extremely lightweight products inside.) I said «Really? Because all of my Christmas gifts home combined cost less than that.»
He said «Yes. We can cancel it… I guess… But it will be 6 dollars for the box I used.»
Would not give me my things back that I never paid him to ship until he was paid for the box.
I was charged 6 dollars for NOTHING.
I went down the street to Post Net and shipped it home for 7 dollars TOTAL for 3 day shipping, OH and that included confirmation and insurance.
GO TO POST NET ON LOUIS HENNA FOR SHIPPING! Stay the hell away from this Fed Ex… Worst service in the world.

I visited this location for printing services. The customer service was HORRIBLE to say the least. The staff tried to help me and the management told them to come help at the cash register. The management doesn’t value good customer service. I went to Office Depot to get my needs resolved. They provided fantastic customer service!

The most awful service I had in years.
Do not go here go to some other kinkos.
The lady I had was rude and was not helpful.
When I wanted a laminate service I just wanted to laminate the paper but since it was smaller then normal size paper they decided to cut the paper and charge me additional 6 dollars per paper.
I got fed up with trying to talk to lady only thing she said was i can’t help you.
I will never go here again.