First American Title

The signing of the documents all went well so that is the 2 star instead of 1 which I would like to give. I bought a place in Cedar Park that has an HOA. I couldn’t understand why they didn’t send a welcome letter or pool key. I emailed First American Title about the problem about a month after I moved in and the fact that I needed to provide a closing document to prove I owned the house. They emailed it to me but didn’t tell me about the mistake they made I found out about today. I have been trying to get the HOA to work with me so I can get my kids into the pool. It has been 3 months. Finally I am able to get into the HOA website as they agreed I own the house and it reflects that I owe them $ 980 instead of 240. I ask them why and they say that these fees should have been paid by my title company. I talk to Carroll and she tells me — yes they sent checks to the wrong address. Now they say they have sent them to the correct address but it has not arrived at the HOA. 3 months of summer and my kids can’t swim in the pool across the street that I paid for. I understand making a mistake but once First American Title realized they made a mistake they did not reach out to me to let me know. They did not call the HOA and work it out with them. They just let the issue sit and me be left to wonder what the problem is. The people there seem nice but to try to hide a mistake multiple times and my kids are the ones that have to deal with the disappointment is a real shame on a move that otherwise went well. 2 stars to be fair. 0 if I voted with how I feel right now.

Good, accessible location with plenty of parking. The Escrow Officer Claire made a potentially stressful event seem effortless and even pleasant. She took the time to explain all the forms to us and gave us time to read the fine print. She even interjected humor into the process and it only lasted an hour. Claire is professional, knowledgable, efficient, and cordial.