Forever 21

HORRIBLE customer service!!! The worst Forever 21 I’ve been to by far. John & Jamila decided that today was the first day they’d «enforce new policies.» I was previously told that exchanges were made without receipts but not refunds. But today I guess I talked to the wrong person! A simple exchange for a correct size of something that was originally given to me as a gift became the biggest ordeal because I did not have the original gift receipt. This store obviously has incompetent leadership if they can’t create cohesion & consistency across their staff!!! Don’t tell me it’s fine one day & then refuse the exchange another. Get it together, Forever 21, and maybe you’ll have fewer disgruntled customers.

The WORST forever 21 I have ever been to! Talk about disorganization. I love seeing the new trendy items at the typical forever21 which are usually displayed in an appealing way, well good luck here. The entire store looks like a huge sale rack with no sense of fashion! Who ever merchandises and manages this store should be fired! You would think in ATX the forever21 would be on point, but it literally sucks! I would rather pay more at Nordstrom, which I will be doing from now on. Also the employees are all rude. They don’t have the manikin items available, so why display them? Seriously makeover needed here!

Forever 21 has something for everyone! The selection is huge and you must take your time here. The prices are great and they offer both male and female clothing.

I like F21 for cute costume jewelry and clothes. Don’t expect amazing quality, you get what you pay for. Most times I just get cheap things I’m going to end up trashing anyway, for quality I’ll go elsewhere.
However, the trip I made I really wanted to tell the dressing room attendant that no one is holding a gun to his head and forcing him to work there. His expression never changed from utter disdain and he never muttered a courteous word.
I understand retail is rough, trust me I’ve worked a young girls retail store before and the mess is a nightmare. But seriously, don’t act like someone stole your soul.
The cashiers are hit or miss as well. I came in glammed up once, and one cashier freed up yet she pretended to be busy (by holding a clipboard and looking around) until someone else freed up so they would take me and not her. As soon as I walked to that other cashier she then took the customer right after me. Like really? You’re there for a job not to be insecure and petty. But… what can you expect from high school hires? The older employees have it a little more together.

Love The Mall, But Dread Going Into Forever 21. It’s Always Super Crowded And The Lines To The Dressing Room & Checkout Are Ridiculously Long! Good For Them Because It’s Business But Sucks For The Us Because We Have To Wait. They Never Have More Than 2 Registers Open. I Always Ask For Help When I Walk In There And It Never Fails, Every Person I’ve Never Asked Can NEVER Fucking Help Me. They NEVER Know Where Anything Is Or If They Have It. UMMM HELLO! You Work HERE, YOU Should Know!

I took my 13 year old niece here to buy her some clothes. It was my first time in the store. To my surprise it wasn’t bad. Lots of affordable styles. The quality looked strong also. They even had a guy section, which I didn’t check out, but FYI it’s there. My trip was a success as I was able to get her a hoodie and a sweatshirt. The store is pretty easy to navigate and space out. I did get asked if I needed help and I wasn’t hounded. The store was neat and clean and it was easy to retrieve clothing. They also had ample dressing rooms. I definitely recommend this store if you’re looking for lots of affordable styles.

This place is Clutter-​Hell. Not new information right?
Well, I am a fan of paying $ 12 for a cute dress, trust me. And I used to frequent Forever 21 for low cost clothing. But wow, the quality of clothes was already low and it’s even worse now. That $ 12 dress looks like its worth about $ 5.
I used to hit this place up because of their huge variety, I could always find the random piece of clothing I needed — even though it took hours and I was stressed out by the amount of clothes and people in there… today however, every dang piece of clothing looked pretty much the same. What happened to the variety peeps?!
Ugh. It stresses me enough to shop there and with my latest experience, I won’t go back. Boo :(. I guess this shouldn’t be shocking, what should I expect?! But I really used to like Forever 21.

Hell to the no.
Maybe its because I don’t like shopping in the first place.
Forever 21 is the stuff of nightmares. It’s so crowded, the clothes are crammed, everything is a huge mess. However, Forever 21 is a necessary evil. I can’t go shopping without stopping here, because the clothes are so affordable and I’m guaranteed to find something I like. So, I found a solution. I NEVER go to the mall on a weekend… and especially not Forever 21. I’ll go on a random weekday evening, when it’s not as busy and I have time to actually look through things (because you CAN find good things).
The quality of the clothes is hit or miss. I have a couple of dresses from here that I still love and wear regularly. However, I’ve bought dresses that basically disintegrate with one wash. Buying trendy accessories from here s okay in my opinion, because they’re so cheap.
Service sucks but would I expect anything else when you have half a million preteen, teenage, and young adult women acting like vultures for a a dressing room? Nooooo thank you.
I hate the exchange policy, as well. If you buy something, you have 21 days to decide you don’t like it, at which point you CANNOT get your money back — you just get store credit. I wouldn’t mind that policy in a store like Free People or Anthropologie, because I would love to have a reason to shop there. Forever 21 kind of feels like buying onions. Not glamorous, but you have to do it to make it all work.

Kinda surprised by the negative reviews. My experience was great today. I went in and asked the nearest employee for a boyfriend jacket. She led me to two different ones. I told her thanks and she walked away. She came back again with another choice. That means, this girl cared enough to really help me more than pointing and/​or finding one and thinking that’s good enough. I was pleasantly surprised.
The store is overwhelming. You could be there for hours and not see everything. But they do have some cute stuff. And I’m 30-​something, so I’m way past 21, and actually dress my age, and was able to find some stuff. Awesome. I do love that they have such inexpensive things. Clothes, shoes, hats, jewelry, intimates, etc. Everything is inexpensive. I bought a silver flower necklace for $ 2.80! What?! Yep. I also bought some fun $ 1 stuff from the bins they force you to look at as your waiting to pay. Pretty quick line movement though. And I wonder, how could someone not like a place that offers trendy stuff for cheap? I am reading reviews, and some are bitching about the employees showing a lack of helpfulness and pride in their work. Who cares? They all seem to be in their early-​early twenties, and if you are past that time in life, I’m sure you see in hindsight how naïve and self-​absorbed (and not to mention superficial) most people are at that age. I say, let it go, and find whatever it is yourself, instead of banning the place and missing out on the deals! * big smile* I also didn’t see any of the clothes on the floor that some complained about. Maybe XXI made some positive changes. Anyway, overall, I like this place.

Stupid people working there!!! The store is a mess the salespeople that work there, they never find anything when you need their help!!!
Today when I the cashier disappointed me. I’ve always use the same credit card for years and surprisingly today the stupid cashier told me I couldn’t use my credit card because my ID has my maiden name and my credit card my married name.
Well, I don’t plan to buy anything there ever again and if somebody asks me it’s the worst store ever!!!

My wife loves this store. I think it reminds her of some stores back in China. I hate it and have for the past two years since she discovered it!
Have they never heard of the concept of «merchandising?» This place is a haphazard wreck. Actually it’s worse. It’s a pit. The racks are crammed so tightly you can’t flip through with out knocking off 6 – 7 shirts onto the floor. And clothes are always all over the floor. I actually made an iPhone video once of Forever 21 on a Friday night where a pile of clothes was underneath EVERY rack. They might as well just get big bins and let customers dig around in them.
The employees all have vacant looks on their faces. Nobody greets you or offers assistance. I was sort of surprised to see men working here. I watched as one of them sort of head bopped to the music while slowly shuffling around the store looking for the correct places to re-​hang some clothing. How a person could find the correct spot in this mess is beyond me! The most activity I saw out of any of them was when 3 met in the middle of the store and started laughing and making fun of a customer.
Paying for the clothes at the register elicited no response from the cashier. No smile. No «did you find everything okay today?» With no expression at all, she just silently rings up the items and takes the security tags off then gives me a price. Does life really suck so badly? Cashiers at Wal-​mart and Target are friendlier!

I’m giving F21 4 stars because I really like the clothes, and most of the time I like the prices. However, service here is next to non-​existent. There are probably people working on the floor, but I’ve only ever found one and she was not helpful at all. I asked where the tights were and she replied, «Over there», and gestured in the general direction of the right-​hand side of the store. Oh really? They’re over there? How silly of me.

I had been convinced by many friends, cousins, aunts, acquaintances, strangers, and prostitu-​… I mean, working girl types…- that this place was the Mecca of cheap, trendy shopping. BOY was I excited. Trendy/​cute? Psht. Always. I normally shop at Nordstrom so of course trendy is high on my list of priorities in a clothing store. Add CHEAP and I’m all over that like white on rice, homez. And when I walked in, it definitely felt cheap. Trendy? Maybe for those working girl types I was talking about. There were just so many things wrong with that place…
Let’s start with the floor shall we? It had glitter in it. ‘Nough said.
Now the racks. Oh my god. They were in complete disarray in some areas. And there were SO FREAKING MANY RACKS. I was looking for a vest to accessorize with a few of my shirts, and for the life of me, I could not find a single vest for about 20 minutes because the place was so disorganized and awkwardly arranged. It was all rather gaudy and cheap looking
The clothes… I’m not sure what to say. I saw a few things I liked but they would look terrible on my body type. And when I found vests, they would CONSISTENTLY be incredibly tacky and decked out with chains, zippers, lace, buttons, metallic fabric, anything you can think of. They just didn’t have any basics. And the jewelry table was neat at first. Light inside of the shiny-​things table? I’M SO THERE. But all of the jewelry was disheveled, some broken, some chipped. And then the «gold» jewelry was very orange/​yellow, in that really grossly fake shade for those of you who know what I’m talking about. I’m no snob about metals, but that was just SAD.
The only good thing about this place? The prices. I got a pair of really soft, comfortable, cotton short shorts to sleep in for 5 bucks. But I wish more of the store was attractive in organization so I’d be more inclined to come back. Oh. And if they had cute clothes that might help too. Details, details, amiright?
The store concept is great, but it just didn’t work out very well in my opinion.

Note to self: Do NOT take boyfriend with you into Forever 21. You’ll feel rushed and you’ll miss out on great stuff. I had a successful shopping time today because I was able to peruse at a nice pace through the store — several times so I didn’t miss anything — and I came out with some decent quality pieces for work.
While most of the skirts are so short, you’ll flash someone standing up, and some of the jackets resemble Coco Chanel tea-​party attire, there really is something for most anybody in here. The newer stores are well organized into categories and the glam, casual, sexy or proper girl can find cute, affordable pieces to add to their wardrobe.

This store is Ginormous. I was overwhelmed when I went shopping to look for something to wear on New Years Eve. Lacy tops, studded sweaters, blue and white stripes tops, leather vests, tops with faces printed on them… you name it they will probably have it but you need time to find it. This is not a shop that you can breeze through and find exactly what you want; however with their selection if you have the time you are going to find something to wear and it won’t cost you an arm and a leg.

In my never-​ending quest to find affordable, yet chic clothes I stumbled across a beautiful secret. This place may not be for everyone, I too was once a nonbeliever. But I have seen the light! Forever 21 is strictly not catering to the youthful mall rats of America.
A little bit of history, if I may… my few visits to Forever 21 have been strictly limited to Highland Mall. The store, which may have been a glory in its heyday, was always crowded and in complete disarray. Most of the time, I left with a decent top, always a large and lasting 2 washes. I knew NOT to try on bottoms, as my 20-​something ass had matured into a woman’s figure. Trying on a size 14 skirt at Forever 21 can cause years of distress and emotional damage at my age. So I learned my lesson and stayed away from the store.
Fast forward to the present, I hear about the grand opening of Forever 21 at Barton Creek a few weeks ago. I ponder this one for a bit, and wait. Recently, they have updated their website with a variety of sister lines — like Heritage 1981 and Love 21 Contemporary. These are focused on a more mature crowd with a better quality of clothing. That was it — I was going to bite the bullet and stop in. With Lindsay J. in tow, we attacked Forever 21 with a vengeance.
Let me tell you, this place is massive! Located in the previous juniors section of Dillard’s upstairs, they have a lot of area to work with. I couldn’t even see the old structures or walls, they completely gutted the old location. Besides the glorious, jaw-​dropping size of the store, Forever 21 now carries Men’s clothing. And it doesn’t look too bad. Yes, some of it is a bit cheesy, but with time, I feel I could pick out a few, decent shirts my husband would not throw up on if I brought home. I came in with a mission, to pick out 1 work sweater and 1 going-​out top. I left with 7 items, nice sweaters (work and play appropriate) and *GASP* a skirt. Yes folks, my ass fit into a skirt from Forever 21!!! I can’t tell you how happy I was. It’s not like I lost any weight from my previous years, I more than likely gained weight over time — but that skirt fit perfectly. If I wasn’t on a strict budget, I would have walked out with many, many outfits. They have really decent jackets and outerwear. It’s pretty trendy, but not as flimsy as Strut or other similar stores. And the price… seriously. I feel like I’m stealing from them at times.
$ 12.70 for a long teal cardigan? Don’t mind if I do!