Hajjar Sutherland Peters & Washmon, LLP

Huge waste of time and very unprofessional.
We hired Diana K. Borden to create a «terms of service» for our company and to review some terms we were bound by.
Our meeting with Diana was in May 2013. She asked for some information which I emailed to her right away. She never followed and confirmed that she had everything so on May 5^th I emailed her making sure everything was okay. Turns out she had everything she needed and was going to get started.
Fast forward to August 3^rd. I email Diana and ask for some follow up. I received an auto reply: Diana Borden is out of the office until Tuesday, August 19.
I then called her office and ask if anyone else was working on this for us. No one had a clue about it. I asked that someone contact Diana and have her call me ASAP as we were about to launch and needed our TOS from her. Instead of a proper phone call I received an email… one sentence…“When is your launch?” I wrote back and told her Sept 1^st would work. She then wrote and assured that she’d contact me when she got back on the 19^th.
Guess what… she didn’t contact me on the 19^th. On the 23^rd I emailed her and asked if the following week would be open for her to finish our TOS. She said yes and setup a phone call. When she called she had absolutely no idea who I was or what the point of the call was. After awhile she finally put things together and recalled that I needed a Terms of Service created.
Weeks after this phone call I emailed her again asking for a follow up. This time she has decided to actually not return any of my emails. It’s now October 14^th and I can’t launch my business because I do not have a Terms of Service created.

Our initial consultation went well. Ben was responsive, intelligent and very pragmatic. Unfortunately there was a perceived conflict of interest and our case was handed over to one of the main partners Doran Peters. The professionalism, responsiveness and comfort we once had would slowly erode week after week while working with Mr. Peters. In short our phone calls were not returned, our emails were responded to weeks after we had sent them, if at all and our concerns were swept under the mat with assurances that our case was being treated with priority. To be fair they were consistent in one area; billing.

Excellent firm! I have worked directly with each of the senior partners at Hajjar Sutherland, and with each transaction has been a quality one. I highly recommend the team, especially for your specialized real estate transactions.