Hayley Cakes & Cookies

I am a HUGE fan of the cookies and really appreciate the talent and time that goes into each and every one!
My one recommendation would be to step up the customer service, before visiting the store I was «warned» about it. I don’t want to bash anyone but want to bring it up as it obviously an issue with others as well.
This is too cute of a store to get bad reviews for customer service! Won’t stop me from coming back in.

Just an update, the friend I bought this Gender Reveal cake for loved the cake so much she used Hayley Cakes for her wedding cake and, yet again, had a fantastic experience.
Also, now that I am engaged I am planning to use them for my wedding cake as well. I will update with that experience ASAP. Right now we’re just in the «cake-​tasting phase.»
I still cannot recommend Hayley Cakes enough.

The cookies are amazingly beautiful and taste just as good as they look! We ordered two dozen for my daughter’s graduation party and had them shipped from Austin to Keller. They were packaged up so well that not one cookie had a single crack. Thank you for making our day extra special!

If I could give 10 stars, I would. Their dedication to customer service and their beautiful cookies will keep me coming back (if only they were closer to central Austin).
I called last week to get 15 custom cookies made for a client presentation. Josh was awesome. He stayed on the phone (even after being on hold several times so I could clarify with my department exactly what we were looking for) and provide awesome insights and was an overall joy to work with. He made ordering these cookies (and adjusting the order) an absolute breeze.
The cookies made for us were over and beyond what we were expecting — every detail is perfect and I honestly wish these were for me and not a client so I could dig in (but they’re so beautiful, I wouldn’t want too!).
I will definitely give Hayley’s a call anytime we need custom cookies ordered. Thanks so much!!!

The cookie cake y’all made for my sister in laws baby shower was beautiful! You made it exactly as I saw in my head with only a few pictures to go off of. Thank you for making her Noah’s ark theme baby shower beautiful!

The most beautifully decorated cookies and cupcakes and it is oh-​so-​delicious!
If I could make one recommendation: almost all of the decorations are extremely feminine. There’s a stray Spider-​Man in the mix, but it was a little hard to find something my boyfriend would love to see on his cookie. Maybe throw in a sweet motorcycle or iPhone cookie in the mix, and it’d be perfection!

PALEO. COOKIES. That’s what I want everyone to know about this place. Their paleo cookies are AH-​MAZING. I wouldn’t know about anything else because I follow a paleo diet, but I have never tried paleo cookies that are this delicious. I have heard from friends that their other baked goods are to die for, but I want everyone to know that they really do us paleo dieters justice with the paleo cookies. They are so good.

I’ve ordered from Hayley’s quite a few times in the past and have always been so impressed by both the design and taste! This past weekend I ordered them for a girls weekend in the wine country, I asked for a Texas shape with bluebonnets on it and explained we were doing a wine and wildflower tour. When I picked them up and opened the box not only were the cookies exactly what I had asked for, but each package included a little tiny cookie in the shape of a glass of wine… Are you kidding me? They were just too adorable. The girl behind the counter noticed my reaction and said they had been thrown in ‘as a gift to me.’ They were a continued point of discussion over the weekend, everyone adored them!

If I could give this business more stars I would. I have worked at Hayleys cakes and cookies for 7 months and recently had to give my two weeks sadly. I love this business and every one that works for Hayley to create works of art cakes and cookies. As a employee I have seen these people go so far to make some unhappy customers happy. Hayley ALWAYS has a solution for a unhappy customer and it always baffled me when I would review bad reviews because we usually had already offered everything under the sun and still nothing. It hurts my heart to read how awful these people can get and how they personally attack whether it be Hayley or Costumer service or barista (myself once). What I wish Unilocal could see the many many many returning customers who buy hayleys cakes without any mishaps and the joy they get from our cakes/​cookies/​cupcakes. I wish everyone could see how truly dedicated Hayley cakes and cookies employees are to their customers. So if you are reading this and you have any doubts about ordering due to some bad reviews. I can guarantee that you will leave happy. I applaud the costumer service so when you call and you’re reading this please be so kind to Megan or Rhonda they love when excited happy costumers call :)
But on my birthday Hayley had made me the most AMAZING Harry Potter themed cookies and cake. I am a Slytherin so she made the cake accordingly. The cookies were all decorated so pretty I froze them so I can enjoy them in the months a head. The cookies tasted amazing and the cake was breath taking… She made it so personal it was the sweetest cake I have ever gotten. She managed to include my love for cats. The top part of the cake looks like it took a serious amount of work. The detail was so perfect. I can’t even. She can do anything!
Then I had a order of cupcakes for the little girl I nanny for and Hayley made cupcakes and cute princess high heels and they were such a hit!
Before I started working I was throwing a bridal shower so we used Hayley. The cake was super difficult for me to describe but I gave her the invitation and it turned out perfect and it was exactly what I had wanted plus more!

Hayley is hands down the most talented cookie decorator I have come across. It’s one thing to have talent, another thing to posses creativity to come up with ORIGINAL cookie designs! There is a reason she has like 50 thousand instagram followers. I had the pleasure of trying some of her cookies earlier this year, and they tasted just as great as they looked! I really applaud her as such a young business owner in the most cutthroat industry there is! ((THE FOOD INDUSTRY!!!)) There is a reason bakeries go down in flames so easily, and so quickly… BECAUSE it’s such hard work! on every level!!! She is truly talented yall. I can only imagine how extremely difficult it is for them to successfully keep up with all of their custom orders, online orders, shipped orders, like yowsas. Thinking about it gives ME anxiety!!! Humans make mistakes, and people must realize what all goes into making a business like this keep trucking along. Keep up the great work Hayley! You are my favorite instagram follow EVER!

ABSOLUTELY the BEST cakes and cookies I have ever had! Hayley has managed to create a warm, friendly environment and maintains impeccable quality. Her creativity with decorating is simply amazing. If you are looking for the best tasting treats, ever, I highly recommend!

Design was exactly as I requested and cake looked absolutely perfect! It was ready for pickup exactly when I asked and I feel like I definitely got my bang for my buck. My only issue would be that I felt it had too much frosting to cake ratio. Very good, but very sweet. :-P

I love their cookies! Especially the paleo cookie! I have also ordered cakes from them! The only drawback is that they don’t do custom cakes for Mondays. Always stop when I’m in the neighborhood!

Put your diets on hold this holiday season, ladies and gentleman, because Hayley Cakes & Cookies are definitely worth the splurge. I had the privilege of trying these cakes and cookies before making my first order because friends and family were always bringing them as a treat to gatherings. They are too gorgeous to eat, but once you remember that they are just cookies versus absolute one of a kind works of art, you can’t help but scarf them down.
I placed an order for an awesome, silly themed cake for my daughter’s first birthday. Hayley was so excited to bring my zany idea to life and ready to take on the challenge. The customer service has been impeccable, and I was even more amazed at the super reasonable price for my special order cake. I don’t think that I have ever been more excited for a cake.
If you want some great cakes and cookies, super customer service, and great pricing, then give Hayley a call.

Cookies are beautiful and delicious. Excellent variety of flavor and designs. Same goes for the cupcakes. Décor is pretty and colorful and the staff was friendly and helpful.
Tried the peach cobbler and chocolate cupcakes, both were excellent.

We used Hayley Cakes & Cookies for our wedding favors. I was a little hesitant, as it was a little more than I wanted to pay for favors. I am so glad we did though! We ordered custom monogram cookies. When I went to pick them up, they were BEAUTIFUL! They turned out exactly how I requested, except even better. They not only looked amazing, but they were also delicious. When we went to pick them up, my mom ended up buying 4 cookies from the display case because they were so cute. I am so glad I found this place! Thank you!

I ordered custom cookies for an Austin themed bachelorette party I was throwing for my sister. They were a HIT! Everyone loved them, and was taking pictures of them all night. They delivered exactly the style I asked for, and the cookies were delicious. I highly recommend.

Made the perfect smash cake for my daughter’s 1^st birthday! Great customer service. Thank you!

I had my friend place an order for a cake that I need this coming Saturday for a baby shower. The order was placed last week… PLENTY of time in advance. The initial ordering process had me very nervous, as the girl taking down my instructions seemed confused and scattered. Because of this, my friend called them yesterday (nearly a week later) just to confirm that everything was in order. She was put on an extended hold, after which she was hung up on. She called back, was put on hold once again, and then she was told that everyone had gone home for the day and she would have to call back during business hours.
We called this morning, and we were informed that they had not only lost our order, but that there was not enough time to place the same order for Saturday. The only option was to order something completely different that will now cost me an extra $ 50.
I am extremely disappointed with the customer service and overall experience that I have had here so far. I cannot comment on the quality of the product, obviously, until I pick it up on Saturday… but I sincerely hope that it turns out to be worth the hassle.
If you order from this location, I recommend calling to confirm your order ahead of time. Maybe even twice.

I ordered three dozen mini cookies for our annual crawfish boil, and they were the hit of the party!
The entire ordering experience was wonderful — the staff I dealt with were helpful, prompt and courteous. Since I’m in Houston, I had the cookies shipped to me and was worried they might break in transit. But, they did an excellent job of packaging the cookies, and not a single one arrived broken — or even chipped! AND they tasted as good as they looked!
I would absolutely order from Hayley Cakes & Cookies again!

I ordered a construction theme cake for my grandsons birthday party… it was even more spectacular than I could have imagined!!! And… it tasted as good as it looked! I will recommend them to everyone!!!

I came here to pick up some delicious cupcakes yesterday! Great customer services and an awesome atmosphere! I’ll be back :)!

Working next door, I’m always stopping in. Their chai tea here is amazing. I love their green tea chai or their tiger one. The people are super friendly and nice! Their frosting is a little too sweet for me but their brownies, blondies and macroons are awesome! I am always in here ordering a chai!

This is the best bakery I have ever been too. Everyone is so nice and everything is insanely delicious. If you aren’t eating here at least three times a week you need to change that. Stop in and grab something hot, cold or some cupcakes. Its all delicious.

I want to be this chick when I grow up.
I have stopped by here twice.
The first time, I got an assortment of cookies (regular and mini — i think they were lemon), a blueberry cupcake, a snickerdoodle mini cupcake and a couple of macarons (not the coconut, the french/​italian kind).
Holy Sugar high! The blueberry cupcake was amazing! The buttercream was light and buttery (no shortening here). I regret not getting more of those. The macarons were perfect bite-​size.
The second time, sadly no blueberry cupcakes but I purchased the gingerbread mini cookies, a salted caramel macaron and a red velvet mini cupcake. I wasn’t too much of a fan of the royal icing/​glaze on the gingerbread cookies, but I ate the whole bag.
I know some reviews have addressed the prices, and sure it seems to be alittle high. But as a baker myself, those cookies are a pain in the ass to make (fun but time-​consuming). so $ 3 – 5 a cookie is pretty dang reasonable.
She is so creative! Hayley Cakes and Cookies is now on my list of places I have to stop at when heading down to Austin.
I am ordering destination wedding cookies for April, and I can’t wait to see what Hayley and her team come up with!

The cookies here are beautiful. Everything we have sampled from the case has been fresh and delicious. The latte and chai I have tried have been tasty.
The space is small, but not cramped. It has a very fresh, clean feel.
I love bringing my kids here for a treat… sometimes I get one, too. For $ 1, you can get a mini cupcake. One bite, or two small bites.
The only thing we miss about the former place that was here are the lime bars. My daughter asks about them every time. She has no trouble picking an alternate cookie, however.

I just used Hayley’s Cakes and Cookies to make an adorable pugcake for my boyfriend’s 22^nd birthday! As luck would have it, I accidentally flipped the box while transporting the cake into my car. I rushed back to the bakery and Hayley fixed the entire cake for FREE!!! I was so thankful that she was willing to help me free of charge. Not to mention the cake was delicious! I will definitely be going back. Highly recommend!

Delicious lattes! Hits the spot. They’ve got a variety of coffee drinks and teas, including my favorite – tiger spice chai. The décor is so clean – cool grey walls, white accent tables and shelves, steel hardware, rustic wood paneling, elegant/​modern lighting, and bright storefront windows. The place is small but it is so clean and bright feeling that I love to just sit and enjoy my coffee inside.
They have a ton of freshly made pastries and quiches. And the cookies – so beautiful!!! Haven’t tried one yet cuz they’re just too pretty to eat, but based on the steady stream of customers I observe I’m sure they’re delicious.
Very smart and talented business owners at this classy place!

Very very artistic and good tasting cakes and cookies! I have placed 3 orders with Hayley and I LOVE her work! Very creative! The think that i love best is she makes the butter cream look like fondant :) i hate fondat but sometimes most cake designers /​bakers use it.

OMG, the best cupcake I’ve ever had! The boyfriend was literally doing karate kicks he thought it was so good. I live south and try to find an excuse to stop by up there whenever possible. Check out their custom cookies too, I’ve never seen anything like them!

I wish ya’ll were down south!
I ordered Yo Gabba Gabba minis and a rainbow sprinkle smash cake for my son’s 2^nd birthday. Hayley Cakes & Cookies exceeded my expectations! We received beautiful cookies that were so delicious and a cute little cake that was scrumptious as well.
When I went to pick up my order I also grabbed a cinnamon roll… HEAVEN! Hands down the best cinnamon roll I have EVER had!
I’m in love with your cookies. I wish ya’ll were closer so I could get one every day.

I had an absolutely fantastic experience with Hayley Cakes & Cookies when I used them for my best friend’s Gender Reveal Baby Shower. Much to my embarrassment I had completely forgotten to buy a cake for Jordan’s shower and since the shower was within 2 weeks I was in full panic mode when I contacted Hayley Cakes and Cookies after seeing their Facebook page.
Hayley and I emailed back and forth and she told me it would be absolutely no problem to squeeze me in. Given the short timeline I didn’t want to ask for too much so I simply asked for a 2 – 3 layer chocolate cake with white icing (no design) on the outside and blue icing between the inner cake layers. She said that wouldn’t be a problem at all and asked if I wanted a design on top for a $ 10 design fee. Taking that as a sign that I wouldn’t be asking for too much I asked if she could put two owls on the cake since the gender reveal shower was owl themed. She asked me to send her a reference so I sent her the invitation and she promised to draw the owls like the ones on the invitation.
I showed up the day before the shower to pick up the cake (the shower was on Sunday so I couldn’t pick it up then) and I could not have been more pleased! It was way bigger than I thought it would be for the price I paid (approx. $ 50) and it was HEAVY! We later found out it was SO heavy because of how rich and moist it was. Everyone at the shower loved the cake and asked where I got it. Some people even asked to take it home!
I feel like I definitely got a big bang for my buck! The cake was fantastic, well designed, exactly what I asked for, and a great price. I couldn’t have asked for more. I will definitely be using this bakery in the future.

I love this little bakery so much!
For me, it is close to work, so I’m here grabbing a latte quite often. The staff pretty much knows that I’ll be getting the Spiced Brown Sugar Latte when they see me coming.
Everyone is so friendly and everything you order is excellent.
For me, I have to eat gluten-​free so I’m limited on what I can order for myself, but I do occasionally bring home a baked good for my children because there is always some really incredibly decorated cookie or outrageously delicious looking treat that I know they will love (and they always do).
I did just notice on their facebook page that they posted about a gluten-​free chocolate fudge cake. Hooray!
I hope they keep up using the pastured eggs and organic coffee — those things are important to me.
If you are in the area (and even if you’re not) — you should stop in and give them a try!