iCracked Professional iPhone, iPod and iPad Repair

I’m finally ready to sit down and review the events that occurred with this God-​forsaken company.
WARNING: If you read on the right-​hand side of this company’s page under the business hours, you’ll notice it says «This business is a Unilocal advertiser.» Take that as you will. I for one found this coincidental when my original review got removed under false pretenses.
Day 1: I shatter my phone screen at work, immediately Google a phone repair service in Austin, and iCracked is the first on the search results. Smart of them to pay more for advertising and having an extremely professional-​looking website, because I was convinced and prepared to give them my business. If only they spent as much money and effort on the «services» they provide.
So I set up to have the repair done at my apartment at 5PM, after work. 10 minutes before my appointment time I get a text message saying the employee does not have the proper screen for the repair and my appointment gets canceled. Cool, thanks for wasting my time, why even accept the appointment in the first place without checking your inventory? It asked my exact iPhone model when I set up the appointment. So I make a new appointment for the following day.
Day 2: This guy actually shows up, and he’s at my apartment for hours working on my phone. Finally, he breaks the bad news to me. He just so happened to have a faulty screen and GO FIGURE, didn’t come prepared with a backup. So he puts my shattered screen back on my phone. Now mind you, he has already taken it apart and seen the inside of my phone. Remember this because it’s going to come into play. He says he’ll come back out the same time the next day so I agree to setting up yet another appointment.
Day 3: He comes again, and sits down to start working on my phone. Yet again, hours go by. Then once again he gives me the bad news. «Your phone has water damage and we’re not allowed to work on phones with water damage.» Basically I’m back at fucking square one, with all this time wasted, and REMEMBER, he had my phone taken apart the previous day. No clue why he wasn’t able to spot this «water damage» at that point in time, but he refuses to make the repair.
His best advice he could give me was that if I signed up for their insurance plan, it’s only $ 7 a month and I could make a claim that I somehow broke my phone in an unrelated incident and receive a whole new replacement phone for only $ 25. I should’ve known better, I know, but I stupidly agreed and signed up for it. He also makes me pay to cover his gas, $ 30 for him to come to my home and waste my time. What in the actual fuck, right?
Well a couple days later I call to make the claim (AS INSTRUCTED), turns out, I can’t make a claim for the first 30 days. So now I’m stuck with this shattered-​ass screen for a whole nother month. Coooooooooooooooooool.
A month goes by, I call again to attempt to make a claim. HE NEVER SIGNED ME UP FOR IT. So, once again, I am at square one. I attempt to call and text this guy and go fucking figure he ghosts and I never get a response. I realize now that he tricked me into signing up for the insurance and reporting my phone was repaired so that I could make a claim and it not be linked to my initial cracked screen, in order for him to report back to the company that he «made the repairs.» Can you say ***SCAM ALERT***
Fast forward a couple months later I’m finally ready to attempt to repair my screen again (NO, not through iCracked.) I take it in and forewarn the employee that I had been told there was water damage in my phone. For almost $ 40 cheaper, they make the repair in 1 & ½ hours, and let me know that no water damage was found.
I forgot to add they wanted to charge me $ 189 plus tax.
NEVER again.

This review is long overdue. I’m so grateful to Max for not only fixing my Iphone but for fantastic customer service.
I dropped my phone a few months back. It wouldn’t start, wasn’t backed-​up, but the alarm would turn on and off randomly, so as you can imagine — it was pretty much a crap situation. I was desperate — I even went to the store to buy a new phone, but thanks to a hiccup on Sprint’s part I had to wait 48 hrs for them to process my upgrade. In the meantime, I looked for possible repair services, found Max/​iCracked, and needless to say got the job done.
What’s fantatstic is that they can come to you — so convenient. Max was running late for our appointment, but let me know and kept me updated. I’m adding this to the review because I know I have fellow Unilocalers who get annoyed by the littlest things and then immediately post negative reviews. Some things (inlcuding a delayed house call during Austin rush hour) need to be taken in stride. Max fixed my phone and then gave me a slight discount due to the delay, even though I told him it wasn’t necessary and I understood the traffic situation. They is not only 5 star execution, but 5 star customer sevice in my book.

Sean fixed my phone in no time and had it back to me same day. Really good service. Cheap too!

Thank you to Max for his hard work on my boss’ iPad. This was my first time using iCracked. He made coordinating the repair simple, quick, affordable and easy. He also was very gracious about my frequent rescheduling. He is a great communicator and very informative throughout the process and set clear, accurate, expectations for me. He is now my «guy» to call for this kind of thing. Cannot say enough positive things!

The iTech professional, Max, came right to my office. He was courteous, polite and helpful. He sent me a message before arriving and did not keep me waiting at all. He was visibly excited to work with the company and gave me information about the device protection plan for the new device I bought. I will like to do business with him again!

Today was my first time using Icracked, I set up an appointment with Max and he told me the costs and was at my house right on time. Only took him about 20 min to fix my completely shattered screen and made sure my sensors and phone was working properly before he left. Very convenient services!

I am late writing this review, but my wife just busted her iPhone screen and I recommended Max Hall & icracked to her without hesitation. Max came to my office during sxsw and fixed my screen the same day I cracked it. The first screen was defective, so he came the next day and fixed the phone again. Prompt service, and he made sure I was a happy customer. I recommend Max in particular for this service, he was great.

If I could give this place zero stars I would. This service is crap I went to the website, filled everything out, even got an email with some guys number to call for my broken phone screen.
I call and call and call and call well you get the picture and NO ONE PICKED UP, so I was like hey I’ll just leave a text message and he can just respond when he wants and it’s been 8hrs and still no text message. I need my phone fixed and thought they’d be quick and fast but no! Complete opposite!
If there is a system like this is place make sure people actually come through. This place is a sham and a scam I don’t even know why I filled anything out if no one was going to do anything to respond.
Why is this place even on Unilocal

Max is awesome! Prompt and efficient. This service is super convenient and way better than going into a store front. It may be a pinch more but it’s worth it knowing you get trustworthy service from a tech that will answer all your questions. The convenience of them coming to you to repair your device is wonderful! I’m a happy customer :-)
He’s like superman! iCracked with Max is the only service I will use from this day forward. Call him!

The screen on the Iphone 5s cracked on Tuesday afternoon and was repaired within 24 hours by Max H. The iCracked website is easy to use and the response time is extraordinary. Best of all the tech comes to your location and the cost is very reasonable keeping in mind you get what you pay for. As previously stated in another recent review Max is our go to guy.
They also have a used electronic purchase program. Check out the website and you will not be disappointed.

Max picked up my cracked iPad at the location of my choosing but was willing to drive to locations as varied as Bee Caves and Lockhard without batting an eye. It was repaired beautifully and returned to me within 24 hours. Max will be our go-​to screen fixer from now on!

I used iCracked for the first time today. Max Hall– technician– contacted me within 5 minutes of signing up online to set up an appointment. He showed up to my house right on time and was awesome. My front screen was shattered and the battery wouldn’t hold a charge. Max explained the cost and laid out some options for me as far as repairs and some possible explanations for what was draining the battery. He was really professional and represented the company very well. Very pleased with the service and will recommend to friends.

Max was my iTech and although we couldn’t fix my iPad due to circumstances on my side of things he was very good and prompt. Returned my Ipad to me with added items that will help me in the future. His service and credibility was A+. Thanks!

This was possibly the best iPhone repair experience I’ve had. I cracked my screen at 9:30 am… By 10:15 am it was fixed. Thank you so much Max!

This company is awesome! Took my broken phone to Max, the iTech in South Austin, and he fixed the screen in an hour. He worked hard to finish my iPhone and really cared about delivering on his repair work. Would highly recommend him and his company.