J&G’s City Wide Express Charter

I work with J&G to help international students when they first arrive in Austin. They are a wonderful partner, and treat international students with a great amount of respect. They often go above and beyond to walk the students in to their apartment.
I’m so glad to be working with them, and highly recommend them.

I had initially contacted a different driving service for an event who was booked for that date. He then referred me to this service. The owner was very difficult to get in touch with (didn’t respond to emails or voicemails). When it was getting close to the event and I hadn’t heard anything, I contacted the initial service who called J&G’s. So again, I was not very impressed with this service. For over a month, we had transportation scheduled to pick us up at 5am so our group of 10 could catch our flights. Our driver was 40 minutes late! Thankfully, my flight had been delayed so I didn’t miss it. Again, I didn’t hear from the anyone, only from the initial service that I had contacted who called to apologize. Once home, I emailed J&G’s to express my disappointment with their service and never received a return email. Very disappointed. I do not recommend this service.

They lie about their fees. Do not believe them when they quote you low. Was promised $ 10 fee, then BS’ed into paying $ 27.50 upon arrival. Didn’t provide email receipt as promised either.
Bait and switch. Avoid.

For the most part, City Wide Express was great. I booked a 14-​passenger van for my wedding party, 2 29′ long mini buses for my wedding guests, and a sedan for my husband and I to use during our June 2014 wedding. Barbara was very friendly and professional. We talked back and forth over various estimates through email, and only a few times did it take a while for them to respond to an email. The only complaints I have are that 1) the van used to pick-​up my groomsmen on the day of the wedding was an HOUR late. Fortunately, we had built enough extra time into the schedule, so it didn’t end up being a problem. But had we been on a tighter schedule, this could have been a serious issue. The other very small annoyance was that after having changed our order to a smaller amount and then paying in full, I was told I still owed more. They had accidentally misplaced or not saved the new invoice and tried to bill me for another $ 700, but they quickly realized their mistake. Everything else was fine, and I have not heard any complaints from my guests. I would recommend using City Wide Express again, as long as whatever caused our van drive to be late doesn’t happen again.

J &G was very professional and prompt when my group and I called them during busy hours (sat 2am). My group and I didnt know swsw Austin very well but Joe was very helpful and told us about all the hot spots. The vehicle they used to pick us up was lavish-​escalade and you get qhat you pay for. Highly recommend especially if you have a large group.

Worst transportation experience EVER! If I could give an ¹⁄₈ of a star I would.
Serious, everyone has had a negative vibe, a crossed signal or a misunderstanding when traveling but this experience wins the prize for worst of ALL TIMES.
The driver was belligerent, sarcastic, consistently referring to how cool LA (i.e.: California) is, while driving us to downtown Austin.
In addition, repeated request to reduce or change the music were denied by the driver (Aaron, I think); he said «This is the music I listen to…» and so we had to endure some sort of crazy techno R&B noise for the duration of the trip!
Lastly but VERY important: we were charged $ 75 for the 6 mile trip!
J&G’s City Wide Express is a price gouger and a hires bad attitude, out of state drivers.