Jackson Ruiz Salon

Worst haircut I have ever had! Literally, do not waste your money on this place! Went here after a friend recommended it for her highlights she gets here. The location is great, the front desk guy wAs nice, and the wine they offered was great! But let’s face it… you go to a salon and expect them to know how to give a basic haircut… left there with my hair choppy and uneven! I would call and have someone fix it… but 1. I literally don’t trust this salon to be able to fix it… and 2. I’m getting married in 3 months and would rather let it look like crap and grow back… then to let them chop off even more to try and fix it. Made an appointment… hair stylist was 25 min late. Doubt she had any experience, she could barely hold her sizzors without fumbling them… sad day for this Aveda salon! I will never send you referrals!

I LOVE this salon! The same stylist has cut my hair since 2007, and I wouldn’t have it any other way!
If you’ve never been to an Aveda salon, GO!!! I’ve been to others outside of JR, and this salon offers a superb Aveda experience, better than other Aveda salons even, IMHO. From the soothing scalp massages, the cooling eucalyptus oil covered in a hot towel, wonderful smells, hand massages, products that work wonders, free wine, and professional staff, Jackson Ruiz has it all!
Pricing is great compared to other high end salons in town. The 6^th and Lamar location has a parking lot, so parking is never issue.

I love love love having my hair highlighted with Jessica :) I have super dark hair and I get blonde highlights and I do not ever get any chemical damage to my hair like other colorist have done! I also love Abby who cuts my hair! She is so patient with me bc I HATE cutting my hair! She only takes off what you ask! So if you are looking into new hairdresser def go with Jessica for color and Abby for cut :) They are both super sweet and everyone in the salon is so nice.

This is hands down the best salon I’ve ever been to. Laura colors my hair and has for over a year now and I’m always soooo happy with the results. Cheri gave me an amazing cut. Everyone who works here is so nice and friendly– they have great customer service! You really feel pampered by the time you leave. The products are amazing, the shampoo room is very relaxing, they provide beverages (including wine!), and you get a hand massage during your service. I can’t imagine going anywhere else in Austin!

I contacted the manager and still nothing! The horrible damage can’t be undone and is still felt 3 years later as my daughters long hair continues to break off daily in spite of expensive conditioning treatments. A refund was the only acceptable solution but obviously we were no big loss. Nothing resolved.

I saw Laura for a brown/​red/​violet color and she did an amazing job! I’m a tough person to please but I would highly recommend Laura… I have been bouncing around from colorist to colorist because I just haven’t found the right one until her! Not to mention the rest of the staff was incredibly welcoming/​accommodating. Also, free wine! 5 stars to Laura and the salon as a whole.

I’ve been seeing Jordyn since she first started here, and she is just fantastic. I’m the person who doesn’t know exactly how to describe what I’m looking for and Jordyn just knows. She works with my natural wavy hair (vs trying to manage it to a different state of being), and up until recently, Jackson Ruiz allowed a free back/​side touch up between appointments (which is great when you have short hair; it’s only $ 20 now and still worth it).
Jackson Ruiz has great service. I had my haircut once by another staff, which ended up not being what I wanted, and they really stepped up to make it right. It’s easy to schedule and reschedule. On top of good salon skills, there’s the perk of something to drink (tea, wine, fancy water), a makeup touchup on your way out, and a hand massage. It’s a pampering experience that’s still affordable with everything considered. If you go, I highly recommend Jordyn for both her skills, personality, and ability to remember you (both for hair and whatever you spoke about at your last appointment).

I started my journey with Jackson Ruiz in August when I came in with the goal to be blonde, my hair was healthy and long and had already had ombré and some highlights to blend it all together. My colorist was Michael, he seemed like he knew what to do and that we could accomplish it. It was going to take time, which I more than understood.
The first service was great, I loved how blonde I got to be in just one service! It was the next three that left me horrified. I came back for my next service when a CSR called and said she could get me in earlier but it wasn’t with the same stylist, I asked if I should wait but she assured me that they had the formula and knew my needs as Michael did. I came in and the girl added lowlights to my hair… LIKE WHAT?! I thought I was going blonde?! I was pretty upset but they offered to fix it for free the next day with Michael. He went in and lifted my ombré to be higher, it didn’t blend with the top of my head at all and I had a pink stripe across the back of my head! He claimed it was from previous services. I left unhappy once again but I paid for my service and Michael assured me that they would work on it the next time I came in.
I walked around with my hair looking like a mess for a month, I went back in yesterday and saw Michael again, we talked for about 30 before we came to a decision about what to do with my hair, he told me he couldn’t guarantee getting the pink out of my hair!!! Plus it was like 6 different colors. He could consulted with another stylist, Kim who seemed confused by his methods and asked the manager I get my service for free before we even started! I gave up on my blonde dream and just asked we did an all-​over brown to just get my hair one color again.
First Michael put a filler on my hair and then I picked a color I liked that was pretty dark. They offered to even dye my extensions for free which I thought was pretty nice. Then when I was done rinsing out color I got my hair cut by Abby, I couldn’t stop crying in the chair because my hair was so much shorter than when I started this process in August, my beautiful healthy hair had been ruined. Then, she steps away because all my color across the back came out splotchy!!! All I asked is they make my hair one color and I’m still walking out of the salon with 4 different colors on my hair!!! When I left I was so horrified I couldn’t stop crying! They offered to fix it for free again but all they’ve done is ruin my hair for free and I don’t want to keep over processing it. Needless to say I took my extensions and told them to cancel any future appointments. I’m pretty fed up with the continuation to ruin my hair even if it is for free. I walked across the street to Wild Orchid so I’m really hoping they can work with me but so far in my consultation at least the stylist was HONEST about what she could and couldn’t do with my hair and even made comments about how uneven my haircut was and told me what treatments needed to be done before my appointment. I’d rather pay to have my hair done right then go to Jackson Ruiz and continue to have them ruin it for free.

Steven is the best ! Best haircut ever ! Even living in Brazil for the past 3 years, I always come back to Austin to have my haircut with him ! Fantastic job :)

I don’t think I’ll ever go anywhere else in Austin.
I’ve pretty much always been a salon hopper. In fact, I don’t think I’ve been to the same person twice in 10 years UNTIL Mercedes started doing my hair.
I’ve been back several times, she took my hair from virgin brown to blonde and back to brown again in such a natural way, I couldn’t have asked for any better. I’ve gotten so many compliments since I started seeing her, plus she’s enjoyable to hang out with while she makes you pretty.
The salon itself is also a great experience, which is the reason I go back for cuts (Diana is also great!) and soon for my brows. You won’t regret going. They turned this salon hopper into a loyalist for sure.

I’ve been seeing Meagan for haircuts for years now; love, love, love her. Coming to Ruiz is always a delight — great customer service & great quality haircuts.
First of all, the staff is always so helpful and courteous when I call in to book appointments. After checking in, I’m always offered something to drink. They provide robes and t-​shirts that you’re able to use, & never wait very long for my haircut.
A few things I need to mention:
1) The free shampoo services is my favorite. So relaxing — comes with a scalp massage, aromatherapy & a hot towel wrap during conditioning.
2) Meagan is great in recommending products I can use — she also talks me through different ways to style my hair.
3) Free hand massage!
4) The staff works to ensure you book your next appointments per the Stylist’s recommendation.
5) One free bang trim
6) No tipping!
Love this place — I am definitely a fan!

I consider going to the get my hair cut a treat, therefore I have high expectations of a Salon. The salon needs to be conveniently located and have a nice ambiance, the service professionals need to be just that ‘professionals’, my experience needs to be mine, meaning the salon should not be so crowded that I can hear everyone else’s conversations and most importantly the stylist needs to be properly skilled. Good quality hair products and other beauty goodies are nice to have available for purchase.
My daughter and I both had our hair cut at Jackson Ruiz by Angela. She is awesome! First and foremost, she listens to the client and really tries to understand what they want to achieve. Ever had a hair stylist cut your hair the way they wanted it vs. the way you wanted it? Not with Angela… she listened to my concerns and gave me an awesome haircut. She is precise and takes her time to do it right. She is also very professional… no snootiness and no unnecessary chatter. I am not a huge Aveda fan so I don’t usually buy their products. Angela will suggest a few products but she is not at all pushy.
Both of us enjoyed our salon visit and came out loving our hair. I think we finally found our Salon and our stylist!

This place is amazing! You will leave feeling beautiful and pampered.
From the moment you walk in, the entire staff is warm and welcoming. I was offered a glass of wine and a silk robe to change in to.
I see Ted for my cut. He is a wizard of hair! I am not good at describing what I want but he does such a great job in the consult and delivers amazing results.
I see Laken for color. She really knows what she’s doing. I’ve never seen someone put a full head of highlights in so quickly. My hair came out looking natural and better than I ever expected.
On top of all that, you get a hand massage each visit. And the shampoo room… it’s the BEST part! Each staff member gives a great shampoo with neck and scalp massage. It feels amazing!
The salon is clean and beautiful. Tips are included in the prices and refused if offered. It is a unique salon and I highly recommend it!

I was in desperate need of a trim (it had been 8 months!), and a friend referred me to Diana. It was my first time in, so I got $ 20 off an already seriously reasonable $ 55 service. I arrived 20 minutes early, and was promptly greeted by the lovely Hannah. She gave me a tour of the salon and got me into a very nice robe with a nice, cold glass of chardonnay while I waited. The modern salon was beautiful and clean with lots of earthy wood tones. They have a decent amount of employees milling about, but it never seemed loud or hectic.
Diana was ready for me right at 3:00 pm. She led me to her chair where we did a brief consultation. We discussed how I was really set on keeping my same cut/​length and blending the simple long layers back in for a more consistent look.
I was then led to the shampoo room. Diana did a great aromatherapy scalp massage before shampoo/​condition (including hot towels). The shampoo chair was adjustable which made the experience so much more relaxing.
Then she did a quick trim that took maybe 15 – 20 min. She used a great product for hair smoothing (which I mentioned was a concern) that also didn’t weigh down my fine hair. I will be back to get this on my next trip! As Diana did the blowout, the sweet Ilaina came over and gave me a hot towel hand massage with some great lotion. It really relaxed me during the least enjoyable part of the process (blowout). Upon the final reveal, my hair looked amazing. The product worked great with my hair, and Diana gave me a blowout that looked awesome. even though Diana claimed to take off an inch, my hair didn’t even look any shorter. It just looked like a healthier version of what I walked in with, which was exactly my goal for the appointment.
Then I was lead to Hannah’s chair for a make up touch up (face, cheeks, lips). Hannah was so sweet, and we bonded over her recent engagement. Five minutes later, I looked in the mirror and had this ethereal glow like I had just taken the best nap. I will certainly be looking into the products she used on my next visit.
I was SO impressed and will certainly be back for many appointments to come!

Jackson Ruiz was highly recommended by a coworker of mine that has beautiful hair. I think with any hair salon, the experience can really depend on the stylist or colorist. I have seen a couple of different people here, and some I have definitely liked better than others. Also, I have found that I need to be careful when scheduling appointments as the staff I speak to on the phone or at the front haven’t always gotten the information correct. Also, if for some reason you need a specific date that your typical person isn’t available, be certain to ask how much the staff member costs, as they all work at different rates dependent on seniority. I do love that the tip is included with the overall fee, making the overall salon experience reasonably priced when compared with other similar like salons. Starting in September the salon will have two locations, and relocating half the staff to the new location, so we will see how that changes things.
Overall, the experience is relaxing and spa like. I really look forward to coming here, as I feel like I am pampering myself. When I arrive, I am always warmly greeted and offered something to drink (red/​white wine, coffee, hot tea, or infused water). I walk back, put on a robe, and then sit and sip on something while I wait. The wine is actually pretty decent. They take the shampooing experience to a zen level. The shampoo area is located in a separate dimly lit quiet area. They wrap your neck in a warm towel, wash your head, and give you a head massage, and then have you breathe in this relaxing mint eucalyptus like scent. The stress instantly melts away. While you are having your hair cut or colored, someone will come by and provide you with a warm towel hand massage treatment. Afterwards, they sometimes have someone providing free make up touchups which is a nice bonus.
My all time favorite stylist is Josh. He is AMAZING. I haven’t really liked anyone else there. He brings my hair to life, literally. My husband also sees him for his hair cuts.
My favorite colorist is Marissa, but as they take notes on your color, anyone can really fill in if needed. Laura is my back up colorist, and does good work. They are quick to admit when something isn’t as expected, and even had me come back for free the next day to fix something up.
I have had a couple of snafu’s in the past, but the customer service overall at Jackson Ruiz has been great, and I would highly recommend Josh, Marissa, or Laura there.

I LOVE Jackson Ruiz. It is a no tip salon, so the price you see is the price you actually pay. They are so good about being accommodating. It always feels like a spa day when you are in there– Wifi, wine, amazing head massages with the shampoos. I go here for everything. In my opinion, there is no other salon in Austin.

I’ve been getting my hair highlighted by Sarah for almost a year now after I had been getting my highlights and color by Robert for a year before he left. I love my hair by Sarah. She’s honest about what’s right for your hair. I wanted to go from med blonde to platinum and she told me what was realistic and how long it would take to get there. I love her and will continue to go to her as long as I’m in Austin. Ted cuts my hair and I love my cuts-​so clean and fresh. Recently I also had a bridesmaid get her hair due done for my wedding by Ted and my BM looked amazing. I had my hair done by Venessa I believe– I hope I’m right bc I loved my hair updo! I was told she was the best and indeed she was. Needless to say. I’ve always had An amazing experience with everything and everyone I’ve been serviced by at Jackson Ruiz.

I have been going to Jackson Ruiz for two years now and am extremely happy with there service. I recommend and give two huge thumbs up to Laura for excellent color service, and to Jared for a great hair cut. What I love the most about this salon is that If I leave unhappy or if my color fades or comes out different then what we were going for, they will fix it, until it’s perfect at no cost to there customer, and I think that is amazing and keeps me a loyal customer.
Also the health of my hair has improved dramatically from switching over to the Aveda line, which is much gentler and less stripping to the cuticle.
If you are looking for a team of hair professionals who will give you great service in a relaxing and friendly environment then this is the place for you.

Jackson Ruiz really is as good as it gets in Austin. I come here a few times a month for blow outs/​other services and every single experience I have had has been exceptional. Cherie is the best for cutting and blow outs. Michael is also amazing for a blow out. It is a beautiful salon inside. Along with your service you receive a complimentary head massage, hand massage, and glass of wine!
They operate on a «no tipping» system, which is very unusual for salons but makes a big difference. The quality of service you receive is not based on how well you tip, and there is no drama, dirty looks, or bad attitudes if you see another stylist other than the one you usually go to.
I definitely recommend Jackson Ruiz!

The best salon I’ve found in Austin HANDS DOWN! I first visited Jackson Ruiz in 2006 prior to their current remodel and they were just as excellent then as they are now. I love the modern earthy remodel that they have done. I enjoy slipping into those luxurious brown silk robes after I check in and being greeted with a coffee or a glass of wine depending on my appointment time ;).
I will say you do need to decipher the best stylist for your needs, the first two stylists who I was placed with back in ²⁰¹³⁄₂₀₁₄ didn’t understand bob hair cuts very well or what I was wanting. Fast forward a few months and I booked an appointment with Juliet. This girl rocks it out of the park every time and she is the sweetest. I trust her so much she is doing my hair for my upcoming wedding.
Parking is a non-​issue which is a plus since it’s close to downtime, I feel the pricing is fair based on the quality of service you get (free scalp and hand massage, yes please) and they don’t allow you to tip!