Jiffy Lube

Rude and never available to do a car inspection three times I’ve come by. They sit there and stare at you dirty like you’re invading their territory when you drive up.

HORRIBLE SERVICE, not only will the Manager ask you to park your car and he will be right with you and then suddenly disappear later to find out he was on his lunch break. The service employees will over charge you and then disrespect you when all you want is a answer as to why a 89.99 oil change with a 15 $ coupon came out to 84 $. After speaking with a much more pleasant manager, Kieth, from the Burnet and 183 location, I find out I was overcharged. Please take your car to any other Jiffy Lube except this one. They didn’t even vacuum or clean any of the windows, but they want to chrge you for a window cleaning fee, pfft please. I hope they at least they topped off the fluids in my car. I love Jiffy Lube and the service they offer and reliability as I have been a customer for over 5 years, but this location should be closed. 0 stars

I will tell you about my experience here. When I first pull in there is a younger gentlemen who comes up to my car and ask me what I needed today. I informed him that I would like an inspection so he yells to another guy who is working under a car mind you it is the only car there and asks him are we doing inspections today and the guy rudely yells out «NO». So I say okay well do you know of another Jiffy Lube I can get one? The rude guy yells out 7/​11, and the younger gentlemen deciphers what he says, «I think there is one by a 7/​11, I am not too familiar with this place and then walks away. This place is garbage. If they have any other customers besides family I would be surprised.

Always had my oil change done at the Jiffy Lube on William Cannon (between 1^st and Manchaca) and never had any issues. That’s the reason I came to this Jiffy Lube since moving to North Austin. Have gone twice in the last two weeks and haven’t gotten an oil change done!
First time I went, I always wanted my inspection sticker — they told me that the stickers were lock and they couldn’t get to them and that they were overwhelmed so my oil change would take a long time. They advised me to go to the Jiffy Lube on Ohlen.
Second time I went, there was nobody in line so they took my keys, I went inside and waited for about ten minutes before they came and told me they didn’t have a tool that was needed to complete my oil change. Ugh!
I’m so disappointed and sad that I won’t be going to any more Jiffy Lubes because of this one location.
I drive a Ford Escape. Think twice about going here for a routine oil change.

this place has not been the same since mike left .the new manager was rude and insisted i upgrade my oil because my car was «old». ive heard every sales pitch out there so i played along, my total added up to $ 89.00 ! none of my fluids where checked and there is now oil on my drive way .i will seek a real mechanic to fix theyr mess up, and fox7 to investigate why my 2008 honda needed an engine flush when the dealership told me honda did not recomend the service that was performed .3 stars for fast service

Ever since Mike has left this place sucks. the new manager is a jerk he needs to get out of that place

Quick. Didn’t try to up-​sell me on anything. Even gave a price break.

If I were one of the customers that was in line before me, maybe I would have given a 3 – 4 stars. Yes, they took my keys right away so I could wait inside.
I had 3 – 4 people in front of me, so it was about an hour wait. (Which I wish they had informed me of). Either way, it was a decent experience until the end. My car accidentally got driven into the pit upon the end of the oil change, so I cannot recommend this place. When they tried to remove it from the pit, it fell again back into the pit. I’m sure it wasn’t on purpose… but still … I only have one car: T
I can say that the customer service was okay in that they didn’t deny it & they agreed to pay for damages. They also didn’t try to charge me for the oil change. But they didn’t go above & beyond to try and ensure my customer satisfaction.

Got my oil changed there and they did not tighten the screw that holds in the oil and I had a major oil leak.

Wow! These people were honest… advised us about options we might want but unlike most people these days were not pushy. Everyone seemed knowledgable and very friendly. I will defiantly come here for my future oil changes and inspections thanks again guys :)