Kidworks Therapy Services

I am beyond pleased with therapist Emily at KidWorks! We started out at another therapy spot in a nearby town, closer to our home in Georgetown, despite being advised to go to KW. We wasted 6 months, plus more time, when I should have just resolved to make the drive to South Austin. We have since moved closer, and that makes life easier, but it would not matter– I’d still drive! The difference in our son is obvious. He eats now! He has gained strength & coordination, and that improves self-​confidence. Even the SPD does not seem as obvious as before. I cannot thank or recommend these folks enough! We love you, Ms. Emily– and KidWorks!

Disappointed that it wasn’t open on time. Receptionist was late, however I have the feeling it’s a regular occurrence. Didn’t seem bothered by being late. Staff was ok. Was told they will try to get in the full session. Really??? Like it’s a courtesy to give what is being paid for…

My son started O/​T, P/​T & S/​T services at Kidworks in August 2013. It was the best move we ever made, and we have been so pleased with all the services. One of my favorite facts about Kidworks is that it’s student led therapy. My son looks forward to going to therapy, and he enjoys working (what he considers playing) with each of his therapists. Also, all of his therapists collaborate together and share ideas that work best for him.
His P/​T, Carla Moore, works beautifully with my son. She is always on top of her game, and constantly adapts his therapy to fit whatever interests him at the moment. She also communicates well with us, his specialists and other therapists.
Lauren Pfieffer is his my son’s S/​T, and she has been amazing as she works on speech and eating therapy. My son has come such a long way with eating and speaking. She makes trying new foods fun and really works to keep his attention when he’s not interested in trying new foods. I’m so excited that he now feeds himself and drinks from a straw. We couldn’t be more proud!
My son receives O/​T services from Emily Hefft. This was an area that my son was really behind in, and Emily has so many innovative ways to get Evan interested in touching different textures and learning to color or write. He has come such a long way with his dexterity and is willing to try to touch most textures.
The office staff is extremely helpful and friendly. They always work hard to offer assistance and answer our questions. We always get plenty of notice if one of his therapists is going to be absent, and each one works hard to make up for any absences. They also work hard to fit his schedule in and around his other activities.
Overall, we think the staff at Kidworks is awesome, and we have been so excited to see the improvement in our son.

My son was recommended for a speech and OT evaluation at Kidworks Therapy.
I’m pretty sure they don’t write down their appointments as no one ever calls to confirm beforehand and I get a lot of blank stares at the front desk.
On the day of his speech evaluation, the therapist we were scheduled to see wasn’t there. There was much scrambling and the assistant director herself ended up doing part of the eval. She had to split it into two parts on two consecutive days as she didn’t have time to do the whole thing, but I thought that was pretty cool of her to squeeze us in and went along with it.
When I came back for the parent conference (a third appointment), we scheduled my son for weekly sessions. The front desk told me that my insurance would take about 24 hours to approve the therapy and that they would call me if there was a problem. Meanwhile, I asked for a copy of his evaluation and they said they would fax it over.
Next up, my husband took my son in (fourth appointment) for his OT evaluation. The evaluation went fine, but when he asked for a copy of the speech eval (which had never been faxed) nobody could help him with that — blank stares.
We had the OT therapist schedule the parent conference (fifth appointment) to be during the same time as the speech therapy appointment (sixth appt) so that we could get two birds with one missed day of work and school.
When we showed up for our combo speech therapy/​OT conference appointment yesterday, we signed in with the front desk and took our seat in the waiting room. 20 minutes later, I asked the front desk to check on our appointments because we were still in the waiting room.
Turns out, the OT therapist had a doctor’s appointment, so, she was not there. Our speech therapy appointment was never scheduled because my insurance had not turned in their approval yet — but no one ever called to tell me that.
Lots of blank stares from the front desk until finally one of them offered to call the OT therapist to find out when she could reschedule. Um… NO THANKS!
Unprofessional doesn’t even begin to describe our experience at Kidworks Therapy. They did not respect or value my time and the monumental task it is to take off work, pull a kid from school, and still arrive for your appointment on time. If you can’t do me the courtesy of writing down my appointments and communicating basic insurance info with me — how can I possibly trust you to do a good job with the therapy for my child.
The absolute worst part of the whole thing was as we were driving away, my five-​year-​old son asked me if we didn’t do Kidworks today because they don’t like him there.
Heartbreak city, people… Heartbreak city.

This is to address Kidworks billing issues. I will be the first to acknowledge that in the past, they had some serious billing problems. Kidworks recently hired an outside person to handle their billing. There has been a dramatic improvement. It took some time, but the new billing person straightened out all past problems with conference calls between me and the insurance company. Do not spend time trying to work with the office manager, just ask for the new outside billing person. Don’t give up — insist on a conference call with your insurance company and the new Kidworks billing person. That made a huge difference as the insurance paid the entire disputed bill and it turned out KW had filed it under the wrong billing number.

Amazing therapist! The work being done with and for my 2 girls is life changing. I can not correctly express my gratitude for thier caring and professional approach, they are simply the best! I highly recommend them to anyone looking for services for your kids. The office staff has changed over and the billing runs like a well oiled machine. I have had no issue in that area at all. DJ

Kidworks has great therapists, however, the billing department is a complete mess. We have nothing but problems trying to straighten out an unexpected $ 2000.00 bill. I agree with the previous posts as we experienced the same issues. It is so unfortunate that they can’t figure out the business side because they really are a great group of people.

For the quality of the therapy, I give a 5! But as the other reviewer said, their billing staff is horrible. We have gone a dozen or more times. They keep billing wrong. I have asked them to fix it multiple times. My insurance keeps denying the payments. They have never billed me any of my copays. Not even sure how much I owe yet. IT’s very frustrating as their therapist are exceptional.

We sent two of my daughters to Kidworks in 2010. The therapy services that we received from Brooke were outstanding. She was such a sweetheart and the girls did well with her. We are giving a one star rating because of the office and management.
Our insurance was incorrectly billed by their office and we were sent to a collection agency because they were unable to get paid. We tried several times to correct the issue, but our phone calls were never returned; we could never get a response from the manager or owner. On one occasion my wife went to their office to help correct the billing issue and was asked to leave by the office manager. The owner was not able to help us either and took the side of her incompetant office staff. We eventually paid over $ 2000 for back payments to Kidworks that they should have been charging to our credit card.
One of my daughters still needs therapy, but I will not return to Kidworks because of the lousy management and office staff. I normally don’t post to Unilocal,but I want to warn anyone considering Kidworks. We pay our bills and are very patient and considerate people. Kidworks took advantage of us.