Kruger’s Diamond Jewelers

If you can, try to always shop local. I am stuck between two rings, one here and one at another shop. I have come in several times and they are always willing to spend time with us. Paul has answered all of our questions and shown us several diamonds. Very low pressure sales and accommodating. They have the best prices out of anywhere we have been and guarantee all of their work. Highly recommend them!

We came in here on a Saturday to look at engagement rings. We were talking with Larry who showed us about 3 trays worth of rings. There wasnt anything that coincided with my vision but we were interested in the possibility of mixing a band of one ring with the mounting of another. He said he would make a phone call and get back to us. We told him our budget of at minimum $ 10,000. We never heard back from him.
To be honest this was a couple of years ago but I just found his business card today and it reminded me to write about my experience here. In the meanwhile, I have found great service with another jeweler in town who was so nice without us having to spend thousands. Not sure why were never taken seriously… but I have since found my dream setting, loose radiant cut diamond 1.24 ct G colored VVS1 GIA certified and wedding band set. This was almost $ 13k — but we had to go all the way to San Antonio to find it. It is a shame we couldn’t find it in our own backyard of Austin but hopefully you will be treated better than we were.

The stone on my 34 year old engagement ring had fallen out. It was pear shaped and had never been set correctly. I thought I would have to purchase a new setting, but Paul said I could have the original band reworked with the correct setting.
I just picked it up today and I am thrilled! Sam did an amazing job. My ring looks gorgeous and the added 5^th prong seems like it was part of the original ring. They cleaned it thoroughly and it looks better than new.
Not only did they do a great job, but all the staff was knowledgeable and friendly. Paul could have easily sold me a new band, but instead he gave me what I wanted. Thank you so much, Kruger’s — I would give you more than 5 stars if I could!

I cannot speak highly enough of this establishment and the employees. They bend over backwards to make sure your experience is a good one. I brought in a vintage watch that was working fine and asked them to open up the back so that I could take a look at the movement. I left the store and got home to realize it was not working. I brought it back and asked what could have gone wrong. The employee helping me, Taylor, didn’t hesitate and said they would have their watchmaker give it a cleaning, oiling and adjustment on the house. I didn’t expect that kind of treatment, but it was exemplary customer service. Paul has also been very helpful on different occasions. These guys are now my go-​to on watches.

I got my wedding ring, engagement ring and right-​hand ring serviced at Krugers last week and they all look better than when I first got them (all diamonds, platinum and white gold). Excellent customer service, clear and transparent pricing, trustworthy, courtesy phone calls were a plus and the result was beautiful. Great work!

Do trust the prices and it smells like Cats. I’m allergic to Cats, not fun to shop in a cat ridden location.
I brought my TAG watch in to replace the battery. They charged me over $ 100.00 to replace the battery, it seemed expensive at the time, but I thought it was a special battery (NOT AT ALL). I looked up a certified TAG dealer and repair location ($ 35.00).
The watch stopped working after two months. I was told the crown was broken, a down right lie and $ 150.00 to repair (also over priced by $ 75.00). Based on the past experience I sought a new location. The crown was fine, adjusted and working like new.
TRUST NO ONE…

In my opinion, Kruger’s customer service is top notch. They are what other business’s should use as an example for their employees. I’ve been in multiple times over the past few years and never once had a bad experience. From watch links removed, to batteries, to purchases… every time has been phenomenal. Most recently, I purchased a watch for my husband. I wasn’t sure if that was the one that I wanted for him, so I told Taylor that I would have to think about it. He gave me his card and said that if I did decide to purchase the watch, he would personally bring it to my work. (I am also located downtown.) After shopping around, I did decide to buy the watch from Kruger’s. They had the best price, they’re local and you just can’t beat how great their staff is.

Can I just say that their commercials are so right? They do anything for the customer. My coworker and I went to Kruger’s during lunch to buy his wife a pair of earrings and he needed some woman advice on what looks good. We got there and they acknowledge us as soon as we walked in and said someone would be there to help in a few minutes. When someone came over, they showed us the particular shapes we were looking for and one pair of earring that I thought his wife would like. Unfortunately, those earring were double his budget (whoops!) so he passed on those. The staff showed us earrings that were in his range and he finally decided on a gold pair that were a bit over budget. When my corworker went to pay, I asked the guy about how much the ring cleaning service was (since my ring was not bought there and needed a true cleaning). He said that they do it free for all and that they do it while we wait. He said he could get it done while finishing my coworker’s transaction. Score! The results were fantastic. My engagement ring and band have never shined as much since they day we got it!
Best of all, the staff reduced the price of the earring to match my coworker’s budget without asking or hassling! They also gift wrap the earring beautifully so he doesn’t have to worry about it. From now on, I will only come here when I am looking to buy a nice piece of jewelry. No more online stuff for me! This place is amazing!
Did I mention that they have a cat in resident? Super sweet!

Did you know that these guys will take amazing care of your jewelry– resizing, tightening, and cleaning– even if the jewelry wasn’t purchased here?
I waited 15 years for an engagement ring– so when I got it, I was not happy about giving it up to resize– and I was worried about the integrity of the setting/​damaging the ring while making it smaller. They did an amazing job and had it back on my finger in no time!
Quality work, professional, fast, and LOCAL. Can it get any better?

I can’t say enough about Kruger’s. I took in my mother’s 63 year old wedding band to have new stones put in it. Sam Cisneros did an absolute fabulous job. He worked with me to select the best stones, finished it when I requested it and worked very hard to retain the engraving on the inside of the band. It is a very important heirloom that he respected and appreciated. Thank you Sam!

Sam Cisneros and Wyatt Broussard are quite a team! I brought in my husband’s wedding ring after loosing a small diamond after 11yrs. A week later I stopped in to pick it up and hardly recognized it. It looked brand new and fabulous! I didn’t realize until that moment how beat up and tarnished it was. We are both so impressed and pleased. Thanks Kruger’s!

Seriously best service ever. I received an heirloom wedding ring set from my grandmother, that actually belonged to her mother. It’s white gold and had some obvious wear and tear, but mainly it was too tight. We shopped around and asked opinions of friends and family. It became apparent very quickly that you get what you pay for. Sure a few other shops quoted a lower price for sizing. But no other store had the know how and care to point out a few (now very obvious and necessary) flaws /​repairs to the ring. I didn’t expect much but a ring that fit when I went to pick it up, but my expectations where beyond exceeded. I had a brand new ring set. It looks like we bought them brand new! And the price wasn’t bad, and totally worth it! Thank you!

While visiting from out of town, I stopped in this beautiful jewelry store on a recommendation from a dear friend when I needed to have a ring quickly resized. I was given exceptional service from Paul and I would suggest Kruger’s for anyone looking for gorgeous jewelry, great atmosphere and fantastic service.

Not much parking, but they fixed my five watch within 5 minutes while I waited in my car. Ask for Michelle she will take care of you.

I’d been dragging my feet on getting a sentimental gold chain repaired after the hook that attaches the chain to the clasp snapped. I thought it would take a couple of days and cost a bit of money, but Kruger’s proved me wrong!
Charlotte, the wonderfully helpful and kind saleswoman asked if I had a minute, and took it in the back to have it repaired by equally helpful and kind Paul in less than five minutes! I asked what I owed and Charlotte said nothing, how sweet and awesome of this team! I’d had a good experience with a ring resizing in the past, so this experience reaffirms that I’ll be returning to Kruger’s for my jewelry repair needs. Thanks so much, Charlotte and Paul!

I highly recommend Taylor at Kruger’s. He helped us find the exact engagement ring (setting and diamond) we were looking for at a very good price. We looked at three other jewelry stores as well as online. In our opinion Kruger’s by far offered the best value for our money. I am so glad we didn’t buy the setting or diamond online. An engagement ring is probably the most important jewelry purchase you will make in your life and you want to be certain you’ll be 100% happy with the purchase. Taylor gave us that guarantee. His customer service is beyond excellent. I’ve been in multiple times to have it sized and cleaned and he always greets me with a smile and is happy to help. We are purchasing our wedding rings from Taylor and plan to make future jewelry purchases from him as well.

I can’t say how many times I’ve been here with my darling mother in law. She loved David Kruger and took her watches and jewelry to him for that perfect repair. I can’t blame her as David is adorable and is an Austin High Maroon graduate.
My friend recently took a necklace to him for a repair. She has done business with him before and is somewhat of a regular customer. When we stopped back by to pick it up, there was «no charge».
The jewelry in Kruger’s showroom is stunning. Like David. No, it’s not Kendra Scott, and why should it be? It’s classic. Only gold, diamonds and silver.
My favorite employee is Mariposa. She is 10 years old, multi colors of grey, wears a diamond necklace and purrs. Mariposa even has her own business card. So if you like eye candy and cats, come do some shopping and repairing here.

Man loves watches.
Man feels naked without a watch.
Man buys expensive watch as gift to himself for getting a new job.
Man says (to himself) he will always take good care of the watch and treasure it.
— - 6 yrs pass — -
Man can’t find watch for weeks, believes he may have lost it.; (
Man is sad & about to reluctantly Man-​up & buy a replacement watch — but surprisingly finds his watch stuffed deep in his work messenger bag (WTF?).
Man is excited, Man really missed his watch. ;)
While being Mindful, Man notices his watch is not working and it’s also dirty & disheveled.
Man Unilocal several local jewelers, prices range from $ 20 to $ 35 just to replace battery
Man calls Kruger’s who says: «$ 12.95». Wow, it’s the best price!
Man stops in and Paul gets his watch up and running within a few minutes, there’s also a 1 yr warranty on the battery (kewl).
Man still not happy that watch is dirty and disheveled, Taylor offers to polish the bezel around the face at no charge. Awesome!
After a few minutes Taylor returns w/​a shiny watch.
Man is very very happy. ;)
While waiting, Man walked around the store to check out the jewelry selection.
Man was quite impressed with the diamond rings and various settings offered, lots of nice choices.
Man was fascinated by the quality of the diamonds, extremely bright, shiny, and clear.
Man would definitely come back to Kruger’s for the awesome selection should that time come in the future! ;)
Thank you, Kruger’s

Six days before getting married, my boyfriend and I came here for Cracker Jack wedding rings — you know, simple ones to practice with, since marriage was a new thing for us — but something nicer than a $ 10 stainless steel something-​or-​other from a flea market, since, let’s face it, even though we SAY we’re going to upgrade to nicer rings one day, we’ll never find the time to think about it and shop for them.
The saleswoman who helped us understood our needs immediately, asked a few simple questions, and didn’t try to hassle us into something more than 2 very plain white gold bands. When she mentioned that we could have something engraved on them, we said that sounded great, but we needed time to think about it, and they were about to close. She gave us the option to call the following day with the inscription, which we did. (And which turned out to be a HILARIOUS inscription, since we had time to come up with a funny!)
We got our rings, which had to be sized and engraved, in four days, as promised, and we love them.

I think the coolest thing about Kruger’s on Congress is their giant cat named Marioposa. This feline takes one cursory glance at your «bling» and you’ve been judged already. This can be somewhat disconcerting to dog lovers, but cat people understand.
I’ve never purchased any jewelry from Kruger’s on Congress, I come here because of my watch. I’ve been wearing the same timepiece on my left wrist since 1974, and when it needs something, this store takes care of it. They have some sort of contractual affiliation with Mr John Hood, a gentleman I’ve never actually met, but whose reputation and expertise as an Austin watch craftsman were recommended to me long before I needed it. His name is permanently inscribed inside my watch casing — kind of like a Primary Timepiece Physician — and his services are not inexpensive. But in this particular case, I think you do get what you pay for, and I admire people who excel at what they do. That’s pretty much as good as it gets.