Lakeway Smiles Downtown

I’m currently on the road and on my way out of the country for a month in 6 days. So, not really in a good place to crack a molar, which is what happened to me last week, on a Friday, in the middle of nowhere.
Knowing I was coming to Austin for work this week, I quickly logged on to Unilocal and started calling every dentist with a good rating near my hotel. Some front desk people were nice but unable to help, some basically didn’t feel like bothering since I’m not local and not going to be a repeat customer. And then I called Lakeway.
First of all, I love southern hospitality, and by the end of the call I was gushing over the woman who answered the phone, who not only got me a Monday morning appointment, but was so heartfelt in her dismay over my situation — and then REMEMBERED ME and greeted me with the same affection when I walked in this morning.
The office was experiencing a serious case of the Mondays, and it took a bit to get in the chair, but everyone was so great that even in the chaos and delay I was well attended to, laughing and generally just taken care of. Honestly it felt like I’d just wandered into someone’s home, instead of a dental office.
Turns out I also had a cavity on the tooth next to the cracked one, and I’m going to need two crowns — which I can’t get because I am not going to be here long enough. Dr. Fagin figured out how to help me at least survive this next month until I can get somewhere where I can get it taken care of permanently.
And listening to her talk to her tech while she was working on me was awesome. First of all, I’ve never experienced an office with dental assistants who know so much about teeth they could pass for the dentists themselves. Second, it was clear that Dr. Fagin is some sort of teaching doctor who is used to passing on knowledge, and it was just relaxing to listen to them banter about teeth.
Also, from the conversation I gather that Dr. Fagin works on kids a lot, and seems pretty caring and understanding of that population.
Anyway, I took a grip of business cards to give to my friends in Austin, and since I found this place on Unilocal I figured I’d return the favor by letting you all know this place is great.

Dr. Fagin and Stacie rocked this time!!! In general this clinic is pretty amazing, very professional and nice.
Highly recommended for adults and teens.

Dr. Patel took over my previous dentist’s practice. I am a dental coward and I have had such good experiences with he and his staff. Dr. Patel did crown work that I would describe as perfection. Thank you for your professional care!!!
Janet N.